Recall 21V849 affects 1,783 2019-2021 Heartland Cyclone and Road Warrior trailers for loose transfer switch wires. Repair is free at any franchised Heartland dealer.
Heartland is recalling 1,783 2019-2021 Cyclone and Road Warrior toy hauler recreational trailers because transfer switch wire securement lugs were not tightened correctly during production. Loose wires can arc and increase the risk of a fire, and Heartland dealers will complete the recall repair free of charge.
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What's wrong?
The transfer switch in the 2019-2021 Heartland Cyclone and Road Warrior toy hauler trailers is the electrical box that routes incoming power to the trailer. It uses wire securement lugs, which are clamp points that hold the power wires tight inside the switch. When those lugs are tightened to the listed torque, the wires stay seated and the electrical connection stays stable.
On affected trailers in NHTSA campaign 21V849, those lugs were not verified for proper torque during production. A loose lug lets a wire move or pull away inside the transfer switch box. That creates an unstable connection, which interrupts power and lets the connection get hot enough to damage wire insulation.
Owners can notice intermittent power or a loss of power in the unit. You can also smell hot or melting wires from the pass-through storage area, which is the warning sign to take seriously.
Who's affected?
Covers Cyclone and Road Warrior trailers across the 2019, 2020, and 2021 model years; both use the same transfer switch wiring component.
| 2021 Heartland Cyclone | wiring |
|---|---|
| 2019 Heartland Road Warrior | wiring |
| 2020 Heartland Road Warrior | wiring |
| 2020 Heartland Cyclone | wiring |
| 2021 Heartland Road Warrior | wiring |
| Units affected | 1,783 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Loose wires can arc and increase the risk of a fire. Intermittent power, loss of power, or a hot or melting wire smell from the pass-through storage area needs prompt dealer attention. Schedule the inspection soon and avoid using affected electrical equipment until it is checked. Repair is free at any franchised Heartland dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Heartland Cyclone or Road Warrior trailer is included in this recall.
- Contact a franchised Heartland dealer to schedule the free transfer-switch lug inspection and tightening that secures the loose wiring.
- Bring the recall notice if Heartland mailed one. If not, reference recall number 21V849 when you call.
- Call Heartland customer service at 1-877-262-8032 with questions about scheduling or dealer availability.
What happens at the repair
At the dealer, a Heartland technician inspects the transfer switch wire securement lugs and tightens any lugs that were not secured correctly during production. The inspection and any tightening work are free under the recall, with parts and labor covered. Heartland's general reimbursement plan covers qualifying out-of-pocket repairs already paid before the recall service. Bring repair paperwork and receipts to the service desk so the dealer can explain the reimbursement process and the documents Heartland needs.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 1, 2021 | NHTSA published the recall |
|---|---|
| December 16, 2021 | Owner notification mailed |
| December 29, 2021 | Dealer notification began |
| December 29, 2021 | Dealer notification ended |
| December 29, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V849?
Recall 21V849 covers 1,783 2020-2021 Heartland Cyclone and 2019-2021 Heartland Road Warrior toy hauler trailers with transfer switch wire securement lugs that were not tightened properly. Loose wires can cause electrical arcing and increase fire risk.
What should I do if my 2019-2021 Heartland Cyclone or Road Warrior is on this recall?
Check your VIN to confirm your specific trailer is included in recall 21V849. If it is, contact a Heartland dealer to schedule the transfer switch inspection and lug tightening. Reference recall number 21V849 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Heartland dealers will inspect and tighten the transfer switch securement lugs free of charge. Parts and labor are covered for trailers included in recall 21V849.
What is the safety risk in recall 21V849?
The safety risk is fire. The transfer switch wire securement lugs were not tightened properly during production, so the wires can loosen and create electrical arcing. If your VIN is included, schedule the free dealer inspection and repair before using the trailer again.
When were owners notified about recall 21V849?
Heartland mailed owner notification letters on December 16, 2021. If you bought the trailer used or never received the letter, check your VIN to confirm whether your specific Cyclone or Road Warrior is included, then call Heartland customer service at 1-877-262-8032 or a Heartland dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V849000 |
|---|---|
| Heartland customer service | 1-877-262-8032 |
| NHTSA recall # | 21V849 |
| NHTSA recall # (full) | 21V849000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →