Recall 21V802 affects 264 2021-2022 Cruiser Rv Hitch trailers with incorrect GAWR labels. Replacement labels are free at any franchised Cruiser Rv dealer.
Cruiser Rv is recalling 264 2021-2022 Hitch trailers because the certification label lists the wrong Gross Axle Weight Rating. Incorrect GAWR information can lead owners to overload the trailer, which increases crash risk, and Cruiser Rv dealers will install the corrected label free of charge.
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What's wrong?
The federal certification label on a 2021-2022 Cruiser Rv Hitch trailer is the sticker that lists key weight ratings for the trailer. One of those ratings is the Gross Axle Weight Rating, or GAWR, which tells an owner, dealer, or service technician the maximum weight each axle is designed to carry. The label is supposed to match the trailer's actual axle rating.
On affected Hitch trailers, the GAWR was entered incorrectly in the model table used to create the certification label. That means the printed label does not show the correct axle rating. The trailer parts are not described as the defect here; the problem is the information an owner uses to load, service, and identify the trailer correctly.
There is no warning sign before failure. Owners will not hear, feel, or see a symptom that tells them the certification label has the wrong axle rating.
Who's affected?
Covers the Hitch across the 2021 and 2022 model years, with the same vehicle-label issue in both years.
| 2021 Cruiser Rv Hitch | vehicle label (placard or certification) |
|---|---|
| 2022 Cruiser Rv Hitch | vehicle label (placard or certification) |
| Units affected | 264 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Incorrect GAWR information can lead owners to overload the trailer, adding weight beyond its rated axle capacity and increasing the risk of a crash. Until the label is corrected, avoid loading to the questionable rating and schedule the label replacement. Repair is free at any franchised Cruiser Rv dealer.
What should I do?
- Check your VIN to confirm your 2021-2022 Cruiser Rv Hitch is included in this recall.
- Contact a franchised Cruiser Rv dealer to schedule the free certification-label replacement that corrects the GAWR information.
- Bring the recall notice if Cruiser Rv mailed one. If not, reference recall number 21V802 when you call.
- Avoid loading the trailer near its axle limit until the replacement label is installed. Ask the dealer to confirm the correct GAWR before towing.
What happens at the repair
At the dealer, a Cruiser Rv technician replaces the vehicle certification label with the corrected label Cruiser sends for this recall. The repair is the label replacement, not a mechanical part replacement, and the label update is free under the recall. Cruiser uses its general reimbursement plan for owners who already paid for the same label correction. Keep any related invoices or repair paperwork and ask Cruiser customer service how to submit the claim under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 14, 2021 | NHTSA published the recall |
|---|---|
| November 18, 2021 | Owner notification mailed |
| December 13, 2021 | Dealer notification began |
| December 13, 2021 | Dealer notification ended |
| December 13, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V802?
Recall 21V802 covers 264 2021-2022 Cruiser Rv Hitch trailers with vehicle certification labels that list the wrong Gross Axle Weight Rating. That incorrect rating can lead to overloading and increased crash risk. Cruiser Rv will mail replacement labels, and dealers will install them for free.
What should I do if my 2021-2022 Cruiser Rv Hitch is on this recall?
Check your VIN to confirm your specific trailer is included in recall 21V802. If it is, contact a franchised Cruiser Rv dealer to schedule the replacement certification label. Reference recall number 21V802 when you call. The repair is free.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair recall defects at no cost. Cruiser Rv will provide the corrected certification label, and a franchised Cruiser Rv dealer will replace the label free of charge.
What is the safety risk?
The safety risk is overloading from an incorrect Gross Axle Weight Rating on the certification label. An overloaded trailer increases crash risk. Until the corrected label is installed, follow the correct weight rating from Cruiser Rv and schedule the free label replacement with a franchised dealer.
When were owners notified about recall 21V802?
Cruiser Rv mailed owner notification letters on November 18, 2021. If you own a 2021-2022 Cruiser Rv Hitch and never received a letter, check your VIN and call a franchised Cruiser Rv dealer with recall number 21V802.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V802000 |
|---|---|
| Cruiser Rv customer service | 1-574-206-7920 |
| NHTSA recall # | 21V802 |
| NHTSA recall # (full) | 21V802000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →