Recall 21V799 covers 422 Van Hool C2045, T2145, and CX45 buses with Ricon wheelchair-lift outer barriers. Repair is free at any franchised Van Hool dealer.
Van Hool is recalling 422 C2045, T2145, and CX45 vehicles from 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2016 because certain Ricon Baylift wheelchair lifts have an outer barrier that can fail when a mobility device presses against it. A failed barrier raises the risk of injury for the lift occupant, and Van Hool dealers will complete the free repair.
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What's wrong?
The Ricon Baylift on the Van Hool C2045, T2145, and CX45 is a wheelchair lift assembly that raises and lowers a wheelchair user between the ground and the bus floor. Its outer barrier is the gate at the outer edge of the lift platform. When the platform is in use, that barrier is supposed to stay locked in place and help keep the wheelchair on the platform.
On affected buses, the lift design does not give the outer barrier enough support when the barrier is fully deployed and loaded. The design predates the current FMVSS 403 platform lift requirements. Under load, stress can concentrate at the barrier hinge area instead of being carried by added side supports, so the barrier does not meet the required strength standard.
There is no warning sign before failure. The lift can look normal until the outer barrier is loaded, so owners and operators should treat the defect as a lift safety issue even if the platform appears to work.
Who's affected?
C2045, T2145, and CX45 buses are listed with the same Ricon Baylift wheelchair lift assembly.
| 2013 Van Hool C2045 | Wheelchair lift/ramp |
|---|---|
| 2005 Van Hool C2045 | Wheelchair lift/ramp |
| 2005 Van Hool T2145 | Wheelchair lift/ramp |
| 2006 Van Hool C2045 | Wheelchair lift/ramp |
| 2006 Van Hool T2145 | Wheelchair lift/ramp |
| 2007 Van Hool C2045 | Wheelchair lift/ramp |
| 2007 Van Hool T2145 | Wheelchair lift/ramp |
| 2008 Van Hool C2045 | Wheelchair lift/ramp |
| 2008 Van Hool T2145 | Wheelchair lift/ramp |
| 2009 Van Hool C2045 | Wheelchair lift/ramp |
| 2009 Van Hool T2145 | Wheelchair lift/ramp |
| 2010 Van Hool C2045 | Wheelchair lift/ramp |
| 2010 Van Hool T2145 | Wheelchair lift/ramp |
| 2011 Van Hool T2145 | Wheelchair lift/ramp |
| 2012 Van Hool C2045 | Wheelchair lift/ramp |
| 2012 Van Hool T2145 | Wheelchair lift/ramp |
| 2013 Van Hool T2145 | Wheelchair lift/ramp |
| 2014 Van Hool C2045 | Wheelchair lift/ramp |
| 2016 Van Hool CX45 | Wheelchair lift/ramp |
| 2011 Van Hool C2045 | Wheelchair lift/ramp |
| 2003 Van Hool T2145 | Wheelchair lift/ramp |
| 2000 Van Hool T2145 | Wheelchair lift/ramp |
| 1999 Van Hool T2145 | Wheelchair lift/ramp |
| 1998 Van Hool T2145 | Wheelchair lift/ramp |
| 2001 Van Hool T2145 | Wheelchair lift/ramp |
| 2002 Van Hool T2145 | Wheelchair lift/ramp |
| 2000 Van Hool C2045 | Wheelchair lift/ramp |
| 2001 Van Hool C2045 | Wheelchair lift/ramp |
| 2002 Van Hool C2045 | Wheelchair lift/ramp |
| 2003 Van Hool C2045 | Wheelchair lift/ramp |
| 2004 Van Hool C2045 | Wheelchair lift/ramp |
| 2004 Van Hool T2145 | Wheelchair lift/ramp |
| Units affected | 422 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A mobility device that presses into the lift's outer barrier can cause the barrier to fail, increasing the risk of injury for the lift occupant. Keep riders positioned away from the barrier and schedule the reinforcement repair soon. Repair is free at any franchised Van Hool dealer.
What should I do?
- Check your VIN to confirm whether your 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, or 2016 Van Hool C2045, T2145, or CX45 vehicle is included in this recall.
- Contact a franchised Van Hool dealer to schedule the free wheelchair-lift outer-barrier reinforcement that helps the barrier withstand force when the lift is deployed.
- Bring the recall notice if Van Hool mailed one. If not, reference recall number 21V799 when you call.
- Keep lift occupants clear of the outer barrier until the reinforcement repair is complete.
- Call Van Hool customer service at 1-877-427-7278 with questions and reference Van Hool recall P1528-SB2067.
What happens at the repair
At the dealer, a Van Hool technician reinforces the Ricon wheelchair lift's outer barrier with additional supports so the deployed barrier has the required support. The recall repair is free, and parts and labor are covered. If you already paid for a related outer barrier or lift repair before the recall notice, Van Hool has a general reimbursement plan on file for documented prior repairs. Ask the service desk how to submit your paperwork.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 14, 2021 | NHTSA published the recall |
|---|---|
| October 26, 2021 | Dealer notification began |
| October 26, 2021 | Dealer notification ended |
| October 26, 2021 | Interim owner notification (was planned for this date) |
| November 30, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 21V799?
Recall 21V799 covers 422 Van Hool C2045, T2145, and CX45 vehicles equipped with Ricon Baylift Wheelchair Lifts. The lift outer barrier can fail when fully deployed, increasing injury risk for the lift occupant. Ricon will reinforce the barrier supports for free.
What should I do if my 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2016 Van Hool C2045, T2145, or CX45 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 21V799. If it is, contact Van Hool customer service at 1-877-427-7278 or a Van Hool service contact to arrange the Ricon lift barrier reinforcement. Reference recall 21V799 or Van Hool recall P1528-SB2067 when you call.
Is the recall repair free?
Yes. Federal recall law requires the recall remedy to be performed at no cost. For recall 21V799, Ricon will reinforce the wheelchair lift outer barrier with additional supports free of charge.
What is the safety risk?
The safety risk is injury to the wheelchair lift occupant. If a mobility device pushes into the fully deployed outer barrier, the barrier can fail instead of holding the occupant safely on the platform.
What if I bought this Van Hool vehicle used?
The free repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific C2045, T2145, or CX45 is included, then reference recall 21V799 when you contact Van Hool or the service provider.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V799000 |
|---|---|
| Van Hool customer service | 1-877-427-7278 |
| NHTSA recall # | 21V799 |
| NHTSA recall # (full) | 21V799000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →