Recall 21V787 affects 7,593 2012-2016 Starcraft Bus Transit Bus buses for incorrect emergency-exit window labels. Repair is free at any franchised Starcraft Bus dealer.
Starcraft Bus is recalling 7,593 2012-2016 Transit Bus vehicles because the rear emergency exit window labels are in the wrong location and describe only one release mechanism instead of two. In an emergency, those instructions can delay use of the exit and increase injury risk; Starcraft Bus dealers will correct the labels free of charge.
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What's wrong?
The rear emergency exit window label on the 2012-2016 Starcraft Bus Transit Bus is supposed to show how to open the exit window in an emergency. The window has two release mechanisms, so the instructions need to identify both release points clearly and sit close enough to guide the person opening the window.
On the recalled buses, the label setup does not match that job. Lippert Components changed its process, and the window stickers were placed in the wrong location, with instructions for only one release mechanism. The recalled window has one label in the lower center of the glass. The repaired window has two labels, each placed near its release mechanism.
There is no warning sign before failure. Owners and drivers would see the issue only by inspecting the rear emergency exit window labels and comparing them with the release mechanisms.
Who's affected?
Spans five Transit Bus model years, all tied to the same vehicle label.
| 2015 Starcraft Bus Transit Bus | vehicle label (placard or certification) |
|---|---|
| 2013 Starcraft Bus Transit Bus | vehicle label (placard or certification) |
| 2012 Starcraft Bus Transit Bus | vehicle label (placard or certification) |
| 2014 Starcraft Bus Transit Bus | vehicle label (placard or certification) |
| 2016 Starcraft Bus Transit Bus | vehicle label (placard or certification) |
| Units affected | 7,593 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
In an emergency, incorrect rear emergency exit window instructions can slow or prevent use of the exit, increasing the risk of injury. There is no warning sign; the issue is the label itself. Confirm your VIN, then schedule the label replacement soon. Repair is free at any franchised Starcraft Bus dealer.
What should I do?
- Check your VIN to confirm your 2012-2016 Starcraft Bus Transit Bus is included in this recall.
- Contact a franchised Starcraft Bus dealer to schedule the free rear emergency exit window label repair that gives instructions for both release mechanisms.
- Bring the recall notice if Starcraft Bus mailed one. If not, reference recall number 21V787 when you call.
- Review both rear emergency exit window release mechanisms with drivers until the corrected labels are installed.
What happens at the repair
At the dealer, a Starcraft Bus technician installs new labels on the rear emergency exit windows so the instructions cover both release mechanisms. The inspection and label installation are free under the recall. If you already paid for a repair within the scope of this defect, you still need the recall inspection or repair so the correct parts and procedure are confirmed. To request reimbursement, submit the service invoice to the Starcraft Bus warranty manager at the address listed in the recall notice.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 8, 2021 | NHTSA published the recall |
|---|---|
| November 17, 2021 | Dealer notification began |
| November 17, 2021 | Dealer notification ended |
| November 17, 2021 | Interim owner notification (was planned for this date) |
| August 22, 2022 | Owner notification mailed |
Frequently asked questions
What is recall 21V787?
Recall 21V787 covers 7,593 2012-2016 Starcraft Bus Transit Bus vehicles with rear emergency exit window labels in the wrong location. The labels give instructions for one release mechanism instead of two, so dealers will install new rear emergency exit window labels for free.
What should I do if my 2012-2016 Starcraft Bus Transit Bus is on this recall?
Check your VIN to confirm your specific bus is included in recall 21V787. If it is, contact a Starcraft Bus dealer or Forest River Customer Service at 1-800-348-7440 to arrange the rear emergency exit window label installation. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the recall defect at no cost, and the remedy states that dealers will install new labels on the rear emergency exit windows free of charge.
What is the safety risk?
The risk is delayed emergency exit use. In an emergency, the wrong rear window label instructions can prevent or delay use of the exit, increasing the risk of injury. The dealer fix is new labeling that shows the correct emergency exit release instructions.
When were owners notified about recall 21V787?
Owner notification letters were mailed on August 22, 2022. If you own a 2012-2016 Starcraft Bus Transit Bus and never received a letter, check your VIN and reference recall 21V787 when you contact the dealer or Forest River Customer Service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V787000 |
|---|---|
| Starcraft Bus customer service | 1-800-348-7440 |
| NHTSA recall # | 21V787 |
| NHTSA recall # (full) | 21V787000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →