Recall 21V774 affects 7,634 2014-2017 Nissan Murano Hybrid, QX60 Hybrid, and Pathfinder Hybrid for HPCM software shutdown. Repair is free at a franchised Nissan dealer.
Nissan is recalling 7,634 2014-2017 Murano Hybrid, Pathfinder Hybrid, and QX60 Hybrid vehicles because the Hybrid Powertrain Control Module software can shut down the hybrid system and engine under certain conditions, causing loss of drive power. That loss of power raises crash risk, and Nissan dealers will update the software free of charge.
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What's wrong?
The Hybrid Powertrain Control Module is the computer that coordinates the hybrid drive system in the 2014-2017 Nissan Murano Hybrid, QX60 Hybrid, and Pathfinder Hybrid. It manages how the gasoline engine, electric motor, and continuously variable transmission work together so the SUV can start, accelerate, and keep drive power available.
On affected vehicles, the module software can enter a failsafe mode under certain conditions. That protective mode is supposed to limit damage when the system sees a fault, but in this recall it can shut down both the hybrid system and the engine. When that happens, the vehicle loses drive power and can stall. The same shutdown reduces power steering assist and braking assist, so the vehicle takes more effort to steer and stop.
There is no warning sign before failure. The shutdown can happen without a dashboard message or other advance notice, so an owner will know something is wrong only when drive power drops or the engine stalls.
Who's affected?
The scope crosses Nissan and INFINITI hybrid SUVs from the 2014-2017 model years, with both software and hybrid propulsion system components tied to the hybrid power control unit.
| 2016 Nissan Murano Hybrid | Hybrid propulsion system |
|---|---|
| 2017 INFINITI QX60 Hybrid | Software |
| 2017 INFINITI QX60 Hybrid | Hybrid propulsion system |
| 2015 Nissan Pathfinder Hybrid | Software |
| 2015 Nissan Pathfinder Hybrid | Hybrid propulsion system |
| 2016 INFINITI QX60 Hybrid | Software |
| 2016 INFINITI QX60 Hybrid | Hybrid propulsion system |
| 2015 Nissan Murano Hybrid | Software |
| 2015 Nissan Murano Hybrid | Hybrid propulsion system |
| 2016 Nissan Murano Hybrid | Software |
| 2014 Nissan Pathfinder Hybrid | Software |
| 2014 Nissan Pathfinder Hybrid | Hybrid propulsion system |
| 2014 INFINITI QX60 Hybrid | Software |
| 2014 INFINITI QX60 Hybrid | Hybrid propulsion system |
| 2015 INFINITI QX60 Hybrid | Software |
| 2015 INFINITI QX60 Hybrid | Hybrid propulsion system |
| Units affected | 7,634 |
| Field incidents | NHTSA has logged 35 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A loss of drive power increases the risk of a crash. There is no warning sign before failure, so schedule the HPCM software reprogramming soon and use caution if the vehicle loses power on the road. Repair is free at any franchised Nissan dealer.
What should I do?
- Check your VIN to confirm your 2014-2017 Nissan Murano Hybrid, QX60 Hybrid, or Pathfinder Hybrid is included in this recall.
- Contact a franchised Nissan dealer to schedule the free HPCM software reprogramming that fixes the hybrid system and engine shutdown linked to loss of drive power.
- Bring the recall notice if Nissan has mailed one. If not, reference recall number 21V774 when you call.
- Drive with extra space and avoid unnecessary trips until the software update is complete.
What happens at the repair
At the dealer, a Nissan technician reprograms the Hybrid Powertrain Control Module software. This software update addresses shutdown behavior that can stop the hybrid system and engine under certain conditions. The recall repair is available now, and the dealer work is covered by Nissan. Because the remedy is a software reprogram, Nissan is not offering reimbursement for a pre-notice repair under this campaign. If your 2014-2017 Murano Hybrid, QX60 Hybrid, or Pathfinder Hybrid is included, schedule the free update with a Nissan dealer.
| Reimbursement | No separate reimbursement |
|---|
Timeline
| October 4, 2021 | NHTSA published the recall |
|---|---|
| October 5, 2021 | Dealer notification began |
| December 3, 2021 | Interim owner notification (was planned for this date) |
| March 31, 2022 | Owner notification mailed |
Frequently asked questions
What is recall 21V774?
Recall 21V774 covers 7,634 2014-2017 Nissan Murano Hybrid, QX60 Hybrid, and Pathfinder Hybrid vehicles with HPCM software that can shut down the hybrid system and engine. A loss of drive power increases crash risk. Dealers will reprogram the HPCM software for free.
What should I do if my 2014-2017 Nissan Murano Hybrid, QX60 Hybrid, or Pathfinder Hybrid is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 21V774. If it is, contact a franchised dealer for your vehicle brand and schedule the HPCM software reprogramming. Reference recall 21V774, or Nissan recall numbers R21B4 and R21B5, when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Nissan's remedy says dealers will reprogram the HPCM software free of charge. Parts and labor are covered at the dealer.
What is the safety risk?
The safety risk is loss of drive power. The HPCM software can shut down the hybrid system and engine under certain conditions, which increases crash risk. If your VIN is included, schedule the free software reprogramming before relying on the vehicle for regular driving.
What if I bought this hybrid vehicle used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. If you never received Nissan's March 31, 2022 owner letter, check your VIN and give the dealer recall number 21V774 when scheduling the HPCM software update.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V774000 |
|---|---|
| Nissan customer service | 1-800-867-7669 |
| NHTSA recall # | 21V774 |
| NHTSA recall # (full) | 21V774000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →