Recall 21V769 covers 994 2019-2021 Jayco Embark, Anthem, Aspire, Cornerstone, Reatta Xl, and Reatta motorhomes for blanking instrument clusters. Free repair at franchised Jayco dealers.
Jayco is recalling 994 2019-2021 Embark, Anthem, Aspire, Cornerstone, Reatta Xl, and Reatta Class A motorhomes because the instrument cluster can intermittently go blank while the vehicle is moving. A blank display can hide speed and warning lights, which increases the risk of a crash, and Jayco dealers will complete the recall repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The instrument cluster in these 2019-2021 Jayco Class A motorhomes is the driver display for speed, warning indicators, and gauge readings. It gives the driver basic operating information while the motorhome is moving, including telltales and gauges that help confirm what the vehicle systems are doing.
On affected Embark, Anthem, Aspire, Cornerstone, Reatta Xl, and Reatta motorhomes, heat builds around the cluster control module. The defrost and defog ducts are routed close to the module, and when that ductwork is not fully attached to the louvers, the area gets hotter than the module's programmed temperature setting. When the module overheats, the instrument cluster can intermittently go blank while the motorhome is in motion.
Before the display goes blank, gauge data or indicator lights can lag or update slowly. That delayed information is the warning sign to take seriously.
Who's affected?
Spans Jayco Embark and five Entegra models across the 2019, 2020, and 2021 model years, all with the same instrument panel.
| 2021 Jayco Embark | instrument panel |
|---|---|
| 2021 Entegra Anthem | instrument panel |
| 2020 Entegra Aspire | instrument panel |
| 2021 Entegra Cornerstone | instrument panel |
| 2019 Entegra Cornerstone | instrument panel |
| 2019 Jayco Embark | instrument panel |
| 2020 Jayco Embark | instrument panel |
| 2021 Entegra Reatta Xl | instrument panel |
| 2020 Entegra Reatta Xl | instrument panel |
| 2019 Entegra Reatta | instrument panel |
| 2019 Entegra Reatta Xl | instrument panel |
| 2020 Entegra Anthem | instrument panel |
| 2019 Entegra Aspire | instrument panel |
| 2019 Entegra Anthem | instrument panel |
| 2021 Entegra Reatta | instrument panel |
| 2020 Entegra Cornerstone | instrument panel |
| 2020 Entegra Reatta | instrument panel |
| 2021 Entegra Aspire | instrument panel |
| Units affected | 994 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
A blank instrument cluster can hide speed and warning lights, increasing the risk of a crash. Delayed gauge data or slow indicator updates are warning signs before the display goes blank. If the display blanks while moving, pull over when safe and call the dealer. Repair is free at any franchised Jayco dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Jayco Embark, Anthem, Aspire, Cornerstone, Reatta Xl, or Reatta motorhome is included in this recall.
- Contact a franchised Jayco dealer to schedule the free control-module software update and duct-work rerouting that fixes the blank instrument-cluster display.
- Bring the recall notice if Jayco mailed one. If not, reference recall number 21V769 when you call.
- Drive cautiously until the repair is complete. If the instrument cluster goes blank, pull over safely when traffic allows.
What happens at the repair
At the dealer, a Jayco technician updates the control module software, then reroutes and secures the duct work covered by the recall. The recall repair is free, including parts and labor. Jayco says units repaired before the recall launched are handled under its recall reimbursement plan. If you already paid for an instrument cluster or duct work repair tied to this issue, keep your repair paperwork and ask Jayco customer service or the dealer service desk how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 29, 2021 | NHTSA published the recall |
|---|---|
| October 22, 2021 | Owner notification mailed |
| October 30, 2021 | Dealer notification began |
| October 30, 2021 | Dealer notification ended |
| October 30, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V769?
Recall 21V769 covers 994 2019-2021 Jayco Embark, Anthem, Aspire, Cornerstone, Reatta Xl, and Reatta motorhomes with an instrument cluster display that can intermittently go blank while driving. Jayco dealers will update the control module software, then reroute and secure the duct work for free.
What should I do if my 2019-2021 Jayco Embark, Anthem, Aspire, Cornerstone, Reatta Xl, or Reatta is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 21V769. If it is, contact a franchised Jayco dealer to schedule the software update and duct work repair. Reference recall number 21V769 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Jayco says dealers will update the control module software, then reroute and secure the duct work free of charge at a franchised Jayco dealer.
What is the safety risk?
The risk is loss of critical driver information while the motorhome is moving. If the instrument cluster goes blank, the driver can lose speed and warning-light information, which increases crash risk. Confirm your VIN, then schedule the dealer repair if your motorhome is included.
When were owners notified about recall 21V769?
Jayco mailed owner notification letters on October 22, 2021. If you bought the motorhome used or never received the letter, check your VIN to confirm whether your specific vehicle is included, then call Jayco customer service at 1-800-283-8267 or a franchised Jayco dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V769000 |
|---|---|
| Jayco customer service | 1-800-283-8267 |
| NHTSA recall # | 21V769 |
| NHTSA recall # (full) | 21V769000 |
Source documents
-
Download Recall Report (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →