Recall 21V737 affects 510 2005-2012 Mci J4500 and E4500 motorcoaches for a wheelchair-lift outer-barrier defect. Repair is free at any franchised Mci dealer.
Mci is recalling 510 2005-2012 J4500 and E4500 motorcoaches equipped with Ricon Baylift wheelchair lifts because the lift outer barrier can fail when a mobility device presses against it. The defect increases the risk of injury for the lift occupant, and Mci dealers will complete the free recall repair.
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What's wrong?
The Ricon Baylift on 2005-2012 Mci J4500 and E4500 motorcoaches is a wheelchair lift assembly that raises and lowers a passenger between the ground and the coach floor. Its outer barrier is the gate at the edge of the platform. When the lift is deployed, that barrier is supposed to help keep the wheelchair and passenger from rolling off the platform.
On these motorcoaches, the lift design predates the April 1, 2005 compliance date for platform lift rules. When the outer barrier is fully deployed, it does not withstand enough force. If weight or movement pushes against the barrier while someone is on the platform, the barrier can fail instead of holding its position.
There is no warning sign before failure. The barrier can look normal before it is used, and the modified barrier assembly will look different from the original configuration after the recall repair.
Who's affected?
Spans the J4500 and E4500 coach lines across the 2005-2012 model years, all tied to the same wheelchair lift/ramp component.
| 2012 Mci J4500 | Wheelchair lift/ramp |
|---|---|
| 2011 Mci J4500 | Wheelchair lift/ramp |
| 2009 Mci E4500 | Wheelchair lift/ramp |
| 2008 Mci E4500 | Wheelchair lift/ramp |
| 2007 Mci E4500 | Wheelchair lift/ramp |
| 2006 Mci E4500 | Wheelchair lift/ramp |
| 2005 Mci E4500 | Wheelchair lift/ramp |
| 2010 Mci J4500 | Wheelchair lift/ramp |
| 2009 Mci J4500 | Wheelchair lift/ramp |
| 2008 Mci J4500 | Wheelchair lift/ramp |
| 2007 Mci J4500 | Wheelchair lift/ramp |
| 2006 Mci J4500 | Wheelchair lift/ramp |
| 2005 Mci J4500 | Wheelchair lift/ramp |
| Units affected | 510 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If a mobility device presses into the lift's outer barrier, the barrier can fail and increase injury risk for the lift occupant. There is no warning sign before barrier failure. Use extra care loading and securing mobility devices, and schedule the repair soon. Repair is free at any franchised Mci dealer.
What should I do?
- Check your VIN to confirm your 2005-2012 Mci J4500 or E4500 is included in this recall.
- Contact a franchised Mci dealer to schedule the free Ricon wheelchair-lift outer-barrier reinforcement.
- Bring the owner letter if you have it. If not, reference recall number 21V737 and Mci recall R21-024 when you call.
- Keep riders clear of the wheelchair lift until the barrier reinforcement is complete if the outer barrier does not feel secure.
What happens at the repair
At the dealer or service center, an MCI technician reinforces the Ricon wheelchair lift outer barrier with additional supports. The added supports help constrain the barrier at the hinge area when the lift is fully deployed. Instructions, parts, and labor are covered under the recall, so the corrective work is free. Ricon's plan also covers labor required to modify the existing barrier assembly. Contact Ricon Customer Service or MCI Customer Service to arrange the repair and ask how labor reimbursement is handled for eligible work already completed.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 23, 2021 | NHTSA published the recall |
|---|---|
| October 18, 2021 | Dealer notification began |
| October 18, 2021 | Dealer notification ended |
| October 18, 2021 | Owner notification mailed |
| October 18, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V737?
Recall 21V737 covers 510 2005-2012 Mci J4500 and E4500 motorcoaches equipped with Ricon Baylift wheelchair lifts. The lift outer barrier can fail when a mobility device pushes against it, increasing injury risk for the lift occupant. Ricon will reinforce the barrier for free.
What should I do if my 2005-2012 Mci J4500 or E4500 is on this recall?
Check your VIN to confirm your specific motorcoach is included in recall 21V737. If it is, contact a franchised Mci dealer or Ricon servicing dealer to schedule the outer-barrier reinforcement. Reference Mci recall number R21-024 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the recall repair to be performed at no cost, and the remedy says Ricon will reinforce the wheelchair lift outer barrier with additional supports free of charge.
What is the safety risk?
The risk is injury to the wheelchair lift occupant. If a mobility device pushes into the fully deployed outer barrier, the barrier can fail instead of holding the device on the platform. The free repair adds support to the outer barrier.
When were owners notified about recall 21V737?
Owner notification letters were mailed on October 18, 2021. If you bought the motorcoach used or did not receive a letter, check your VIN and reference Mci recall number R21-024 when you contact the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V737000 |
|---|---|
| Mci customer service | 1-800-241-2947 |
| NHTSA recall # | 21V737 |
| NHTSA recall # (full) | 21V737000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →