Recall 21V736 covers 2,115 2011-2016 Altec Aerial Device units for cracked mounting-frame side plates. Altec will repair them or provide a kit free.
Altec is recalling 2,115 2011-2016 Aerial Device units because cracks can develop in the mounting frame legs and cause the side plate to break. A broken side plate can separate the pedestal from the truck frame, raising injury risk, and Altec dealers will complete the repair free of charge.
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What's wrong?
The mounting frame side plate on the 2011-2016 Altec Aerial Device is part of the frame that supports the aerial unit and its turntable area. It helps carry loads from the boom structure into the vehicle-mounted frame, so the aerial device stays supported while the unit is positioned and operated.
On affected units, cracks can develop in the legs of the mounting frame. If those cracks grow, the mounting frame side plate can break. Altec's remedy adds a reinforcement plate, which gives the frame a higher safety margin than the original design. The filing does not identify a separate root cause beyond the cracking found in the mounting frame side plate.
The warning sign comes from inspection, not a dashboard alert or driving symptom. During a preoperational or periodic inspection, look for a visible crack in the mounting frame and report it before the unit is used.
Who's affected?
Spans 2011-2016 Aerial Device vehicles with the same mounting frame side plate issue across turntable and structural components.
| 2016 Altec Aerial Device | Turntable |
|---|---|
| 2016 Altec Aerial Device | body or structural component |
| 2015 Altec Aerial Device | Turntable |
| 2015 Altec Aerial Device | body or structural component |
| 2012 Altec Aerial Device | Turntable |
| 2012 Altec Aerial Device | body or structural component |
| 2013 Altec Aerial Device | Turntable |
| 2013 Altec Aerial Device | body or structural component |
| 2014 Altec Aerial Device | Turntable |
| 2014 Altec Aerial Device | body or structural component |
| 2011 Altec Aerial Device | Turntable |
| 2011 Altec Aerial Device | body or structural component |
| Units affected | 2,115 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A broken side plate can allow the pedestal to separate from the truck frame, increasing the risk of injury. Inspectors should treat any crack in the mounting frame as a stop-work finding and arrange service before the unit returns to use. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2011-2016 Altec Aerial Device is included in this recall.
- Contact Altec customer service to schedule the free side-plate repair or repair kit that addresses cracks in the mounting-frame legs.
- Reference recall number 21V736 and Altec recall CSN 836 when you call.
- Bring the owner notice if you have it, and ask Altec where the repair or kit installation will be completed.
- Avoid using the aerial device if cracks or frame damage are found until the repair is complete.
What happens at the repair
At the dealer, an Altec technician inspects the mounting frame side plates on the aerial device and repairs the side plates where cracks or damage are found. If the vehicle needs parts for that work, Altec provides the repair kit. The recall repair is free, with parts and labor covered. The remedy is available now, so an included 2011-2016 Aerial Device can be scheduled with Altec service for the side plate repair.
Timeline
| September 23, 2021 | NHTSA published the recall |
|---|---|
| October 13, 2021 | Owner notification mailed |
| November 22, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 22, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V736?
Recall 21V736 covers 2,115 2011-2016 Altec Aerial Device units with mounting frame legs that can crack and lead to side plate breakage. A broken side plate can allow pedestal and truck frame separation. Altec will repair the side plates or provide a repair kit free of charge.
What should I do if my 2011-2016 Altec Aerial Device is on this recall?
Check your VIN to confirm your specific unit is included in recall 21V736. If it is, call Altec customer service at 1-877-462-5832 and reference recall 21V736 or Altec CSN 836. Altec will arrange the side plate repair or repair kit free of charge.
Is the recall repair free?
Yes. Altec's remedy for recall 21V736 is free of charge. The company will repair the side plates as needed or provide a repair kit, so ask Altec customer service how the repair will be handled for your specific unit.
What is the safety risk?
The risk in recall 21V736 is pedestal and truck frame separation if a mounting frame side plate breaks. That separation increases the risk of injury. Confirm the unit by VIN, then follow Altec's repair instructions before continuing normal aerial device service.
When were owners notified about recall 21V736?
Altec mailed owner notification letters on October 13, 2021. If you bought the unit used or never received the letter, check your VIN and contact Altec customer service at 1-877-462-5832 with recall 21V736 or CSN 836.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V736000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 21V736 |
| NHTSA recall # (full) | 21V736000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →