Recall 21V729 affects 69,138 2021 Jeep Grand Cherokee SUVs for a rearview camera display error. Repair is free at any franchised Jeep dealer.
Jeep is recalling 69,138 2021 Grand Cherokee vehicles because a radio software error can stop the rearview image from displaying. Without that image, the driver's rear view is reduced, increasing crash risk; the Jeep dealer repair is free.
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What's wrong?
The rearview camera on the 2021 Jeep Grand Cherokee sends the view behind the vehicle to the radio screen when the driver shifts into reverse. That radio assembly is more than audio hardware here; it is the display path for the backup camera, and it helps the driver see people and objects behind the SUV. FMVSS 111 requires that image to appear during a backing event.
On affected Grand Cherokee SUVs, the radio software can malfunction during shutdown. The fault prevents the radio screen from producing the rearview camera display on the next key cycle. When the driver backs up after that shutdown, the camera image is missing even though the vehicle is in a situation where the rear visibility display is required.
There is no warning sign before the camera image fails to display. The owner will see a black radio screen on the next key cycle, which is the visible sign that the backup display is not working.
Who's affected?
Both listed components point to the rear camera display path in the audio entertainment radio assembly.
| 2021 Jeep Grand Cherokee | Camera |
|---|---|
| 2021 Jeep Grand Cherokee | visibility component |
| Units affected | 69,138 |
A matching 2021 Jeep Grand Cherokee does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A rearview camera that fails to show an image reduces the driver's rear view and increases the risk of a crash. There is no warning sign before the image fails; the radio screen is black after the next key cycle. Use extra care when reversing and schedule the software update soon. Repair is free at any franchised Jeep dealer.
What should I do?
- Check your VIN to confirm your 2021 Jeep Grand Cherokee is included in this recall.
- Contact a franchised Jeep dealer to schedule the free radio software update that restores the rearview-camera display.
- Bring the owner letter if you have it, and reference recall number 21V729 when you call.
- Use mirrors and look behind you before backing up until the repair is complete.
- Call Jeep customer service at 1-800-853-1403 if you need help finding a dealer or confirming the repair.
What happens at the repair
At the dealer, a Jeep technician updates the radio software on the 2021 Grand Cherokee covered by recall 21V729. The update is free, and parts and labor are covered under the recall. If you already paid to repair the radio software or rearview camera display problem before the recall notice, FCA US says to send the original receipt or other adequate proof of payment to the company so it can confirm the expense under its reimbursement policy.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 21, 2021 | NHTSA published the recall |
|---|---|
| November 10, 2021 | Dealer notification began |
| November 10, 2021 | Dealer notification ended |
| November 10, 2021 | Interim owner notification (was planned for this date) |
| December 28, 2021 | Owner notification mailed |
| January 20, 2022 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
Frequently asked questions
What is recall 21V729?
Recall 21V729 covers 69,138 2021 Jeep Grand Cherokee vehicles with a radio software error that can stop the rearview image from displaying. That reduces the driver's rear view and increases crash risk. Jeep dealers will update the radio software for free.
What should I do if my 2021 Jeep Grand Cherokee is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 21V729. If it is, contact a franchised Jeep dealer to schedule the free radio software update. Reference recall number 21V729 and FCA recall number Y67 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Jeep dealers will update the radio software free of charge, including parts and labor for the recall repair.
What is the safety risk?
The safety risk is reduced rear visibility while backing up. If the rearview camera image does not display, the driver has less view behind the vehicle, increasing crash risk. The free dealer repair updates the radio software so the image displays correctly.
When were owners notified about recall 21V729?
Owner notification letters were mailed on December 28, 2021. If you bought the vehicle used or never received a letter, the VIN decides whether the recall applies. Check your VIN, then call a franchised Jeep dealer if your vehicle is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V729000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 21V729 |
| NHTSA recall # (full) | 21V729000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →