Recall 21V722 covers 94 2016-2021 Altec Aerial Device units for rotation-bearing washer interference. Altec will inspect and repair the pedestal for free.
Altec is recalling 94 2016-2021 Aerial Device units under recall 21V722 because outer-race rotation bearing bolt washers can interfere with a pedestal weld and break the rotation bearing bolts. Broken bolts can cause the pedestal to separate from the turntable, increasing the risk of injury; Altec dealers will complete the recall repair free of charge.
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What's wrong?
The rotation bearing on a 2016-2021 Altec Aerial Device is the large bearing assembly that lets the boom turn on the pedestal. Its outer race is held in place by capscrews and washers, which keep the bearing clamped while the equipment rotates and carries load.
On affected units, some washers for the outer-race rotation bearing fasteners overlap an adjacent weld on the pedestal. That interference deforms the washer instead of letting it sit flat. The uneven contact adds stress to the fastener, and the rotation bearing bolt can break.
An owner or fleet technician can see the washer-to-weld interference during a pre-flight inspection or preventive maintenance inspection. Broken rotation bearing fasteners can also be found during a visual inspection or a preventive maintenance torque inspection.
Who's affected?
Covers one aerial-device model across six model years, all tied to the same turntable capscrew.
| 2017 Altec Aerial Device | Turntable |
|---|---|
| 2019 Altec Aerial Device | Turntable |
| 2021 Altec Aerial Device | Turntable |
| 2020 Altec Aerial Device | Turntable |
| 2018 Altec Aerial Device | Turntable |
| 2016 Altec Aerial Device | Turntable |
| Units affected | 94 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Broken pedestal bolts can let the pedestal separate from the turntable, increasing injury risk. Pre-flight visual inspection or preventive maintenance torque inspection can reveal washer interference or broken fasteners, so stop using the equipment if inspection finds damage and contact Altec. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2016-2021 Altec Aerial Device is included in this recall.
- Contact Altec customer service at 1-877-462-5832 to schedule the free washer inspection and pedestal repair that addresses rotation bearing bolt breakage.
- Reference recall number 21V722 when you call so Altec can match your unit to the correct repair instructions.
- Bring the owner letter if you have it when the aerial device goes in for service.
- Avoid operating the aerial device until Altec completes the repair.
What happens at the repair
At the dealer, an Altec technician inspects the outer rotation bolt washers and checks whether they interfere with the adjacent pedestal weld. If the washer contact has damaged the area or left the rotation bearing bolts at risk, the technician repairs the pedestal as needed. The recall repair is free, with parts and labor covered. If you already paid for a related pedestal or rotation bearing repair, contact Altec customer service and ask what documentation the general reimbursement plan requires.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 16, 2021 | NHTSA published the recall |
|---|---|
| November 15, 2021 | Owner notification mailed |
| November 15, 2021 | Dealer notification ended |
| November 15, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V722?
Recall 21V722 covers 94 2016-2021 Altec Aerial Device units with outer-race rotation bearing bolt washers that can interfere with a nearby pedestal weld. That interference can break rotation bearing bolts and let the pedestal separate from the turntable, increasing injury risk.
What should I do if my 2016-2021 Altec Aerial Device is on this recall?
Check your VIN to confirm whether your specific unit is included in recall 21V722. If it is, contact Altec customer service at 1-877-462-5832 and ask for recall CSN 833. Altec will inspect the outer rotation bolt washers and repair the pedestal for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to complete the recall remedy at no cost. Altec will inspect the outer rotation bolt washers and repair the pedestal as needed free of charge through its recall service process.
What is the safety risk in recall 21V722?
The risk is pedestal separation from the turntable. Broken rotation bearing bolts can let the pedestal separate during operation, increasing the risk of injury. Until your specific unit is checked, limit use according to Altec's recall instructions and contact Altec for service scheduling.
When were owners notified about recall 21V722?
Altec mailed owner notification letters on November 15, 2021. If you own a 2016-2021 Altec Aerial Device and never received a letter, check your VIN and call Altec customer service with recall CSN 833.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V722000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 21V722 |
| NHTSA recall # (full) | 21V722000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →