Recall 21V654 affects 1 2021 Pl Custom Type Iii emergency vehicle for a freezing LCD. Repair is free at any franchised Pl Custom dealer.
Pl Custom is recalling 1 2021 Type Iii emergency vehicle because the Weldon V-Mux Vista IV LCD that controls emergency lighting and HVAC functions can freeze or stop working after low-voltage spikes. A frozen display can delay emergency efforts and increase injury risk; the Pl Custom dealer repair is free.
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What's wrong?
The Vista IV touch-button screen in the 2021 Pl Custom Type Iii is the control display for emergency lighting and HVAC functions. In normal operation, the LCD gives the crew a working panel for those vehicle systems, so commands can be seen and selected from the console.
On the affected unit, electrical voltage can dip or spike outside the range the display handles during vehicle startup or other installation-specific conditions. The display is designed to restart after that kind of electrical event, but this version does not always restart cleanly. When it fails to recover, the LCD can freeze, go blank, or stop responding.
There is no warning sign before failure. The first thing an owner or crew member notices is the screen itself freezing, going blank, or becoming nonfunctional.
Who's affected?
The involved part is a VISTA IV touch-button screen in the front console instrument panel controls.
| 2021 Pl Custom Type Iii | instrument panel |
|---|---|
| Units affected | 1 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
If the IV Standard LCD freezes or stops working, emergency response can be delayed, increasing the risk of injury. There is no warning sign before failure, so schedule the recall repair if your VIN is included and the screen has not been replaced. Repair is free at any franchised Pl Custom dealer.
What should I do?
- Check your VIN to confirm your 2021 Pl Custom Type Iii is included in this recall.
- Contact a franchised Pl Custom dealer to confirm the free IV Standard LCD replacement that fixes the freeze-prone emergency lighting and HVAC control display.
- Bring the recall notice from Pl Custom, or reference recall number 21V654 when you call.
- Keep emergency lighting and HVAC controls checked before service use until the LCD replacement is confirmed.
What happens at the repair
At the dealer, a Pl Custom technician replaces the Weldon V-Mux Vista IV Standard LCD that controls emergency lighting and HVAC functions. The recall repair is free, with parts and labor covered. Pl Custom reported that all vehicles were repaired in October 2021. If you already paid for this LCD replacement before the recall work was completed, Pl Custom has a general reimbursement plan on file. Contact Pl Custom customer service with repair documentation for claim instructions.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 23, 2021 | NHTSA published the recall |
|---|---|
| August 23, 2021 | Dealer notification began |
| August 30, 2021 | Dealer notification ended |
| August 30, 2021 | Interim owner notification (was planned for this date) |
| September 7, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 21V654?
Recall 21V654 covers 1 2021 Pl Custom Type Iii emergency vehicle with a Weldon V-Mux Vista IV Standard LCD that can freeze or stop working. The screen controls emergency vehicle lighting and HVAC functions, so a failure can delay emergency efforts and increase injury risk.
What should I do if my 2021 Pl Custom Type Iii is on this recall?
Check your VIN to confirm whether your specific emergency vehicle is included in recall 21V654. If it is, contact a Pl Custom dealer or Pl Custom customer service at 1-732-223-1411 and reference recall 21V654. The LCD replacement is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Pl Custom's remedy says dealers will replace the IV Standard LCD free of charge.
What is the safety risk?
The safety risk is delayed emergency response. If the LCD freezes or becomes nonfunctional, emergency lighting and HVAC controls do not work as intended, which can delay emergency efforts and increase the risk of injury.
Was this recall already repaired?
Pl Custom reported that all affected vehicles were repaired in October 2021. A VIN check still matters if you bought the vehicle used, manage fleet records, or need to confirm the repair history before placing the vehicle in service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V654000 |
|---|---|
| Pl Custom customer service | 1-732-223-1411 |
| NHTSA recall # | 21V654 |
| NHTSA recall # (full) | 21V654000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →