Recall 21V640 affects 1 2020 Ferrara Igniter emergency vehicle because the LCD can lock up. Repair is free at any franchised Ferrara dealer.
Ferrara is recalling one 2020 Igniter emergency vehicle because the Weldon V-Mux Vista IV LCD that controls emergency lighting and HVAC functions can lock up or stop working after low-voltage spikes. A frozen display can delay emergency response and raise injury risk, and Ferrara dealers will complete the repair free of charge.
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What's wrong?
The Weldon V-Mux Vista IV Standard display in the 2020 Ferrara Igniter is the dashboard LCD that controls emergency lighting and HVAC functions. It acts like a command screen for equipment the crew needs during response and while the vehicle is operating. The display depends on steady electrical power so those controls stay visible and usable.
On the affected vehicle, electrical conditions at startup can send a negative voltage spike outside the display's intended range. The product was updated after an obsolete component changed, and units in this design range are more sensitive to those voltage drops than the earlier version. Instead of restarting cleanly after the spike, the LCD can lock up, go blank, or become nonfunctional.
There is no warning sign before failure. If it happens, the screen can go blank without advance notice, and the controls tied to that display are not available until the unit is reset by a power cycle or restart.
Who's affected?
The named part is the Weldon V-Mux Vista IV Standard display in the instrument panel.
| 2020 Ferrara Igniter | instrument panel |
|---|---|
| Units affected | 1 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A locked or non-functional LCD can delay emergency efforts and increase the risk of injury. There is no warning sign before the display locks up or stops working, so report display problems before the vehicle is needed for emergency response. Repair is free at any franchised Ferrara dealer.
What should I do?
- Check your VIN to confirm your 2020 Ferrara Igniter is included in this recall.
- Contact Ferrara customer service at 1-225-567-7100 to ask about the free repair, and reference recall number 21V640 when you call.
- Schedule the free LCD display replacement that fixes the lockup affecting emergency lighting and HVAC controls.
- Bring the recall notice if Ferrara mailed one.
- Plan for alternate emergency lighting and HVAC control procedures until the LCD is replaced.
What happens at the repair
At the dealer, a Ferrara technician replaces the Weldon V-Mux Vista IV LCD used to control emergency vehicle lighting and HVAC functions. The replacement display, parts, and labor are free under the recall. Ferrara has a general reimbursement plan on file for owners who already paid for a related display repair before the recall notice. Contact Ferrara customer service at 1-225-567-7100 and keep any repair invoice or payment documentation for the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 15, 2021 | NHTSA published the recall |
|---|---|
| August 30, 2021 | Dealer notification began |
| September 6, 2021 | Dealer notification ended |
| September 9, 2021 | Interim owner notification (was planned for this date) |
| August 29, 2022 | Owner notification mailed |
Frequently asked questions
What is recall 21V640?
Recall 21V640 covers 1 2020 Ferrara Igniter emergency vehicle equipped with a Weldon V-Mux Vista IV Standard LCD. Low-voltage spikes can lock up the display or make it stop working. Ferrara will replace the display for free.
What should I do if my 2020 Ferrara Igniter is on this recall?
Check your VIN to confirm your specific emergency vehicle is included in recall 21V640. If it is, contact Ferrara customer service at 1-225-567-7100 to arrange the free display replacement. Reference recall number 21V640 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Ferrara's remedy says the display replacement is free of charge. Ask Ferrara customer service how the repair will be scheduled for your vehicle.
What is the safety risk?
The safety risk is delayed emergency response. Ferrara's filing says a locked or nonfunctional LCD can delay emergency efforts, increasing the risk of injury. The display is used for emergency vehicle lighting and HVAC functions, so confirm your VIN and arrange the free repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V640000 |
|---|---|
| Ferrara customer service | 1-225-567-7100 |
| NHTSA recall # | 21V640 |
| NHTSA recall # (full) | 21V640000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →