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Campaign 21V628 Posted July 12, 2021 12 units

2009-2021 Custom Fire Spartan Recall 21V628: Pump Solenoid

RN
Reviewed by the RecallNotify editorial team
Published May 20, 2026

Recall 21V628 covers 12 2009-2021 Custom Fire Spartan Metrostar and Spartan Gladiator vehicles for pump solenoid corrosion. Free repair at any franchised Custom Fire dealer.

Custom Fire is recalling 12 2009-2021 Spartan Metrostar and Spartan Gladiator emergency vehicles because the fire water pump solenoid can corrode internally and cut power to the pump control module. Loss of power can mean loss of water pressure while fighting fires, increasing injury risk, and Custom Fire will complete the repair free of charge.

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What's wrong?

The pump shift solenoid on 2009-2021 Custom Fire Spartan Metrostar and Spartan Gladiator emergency vehicles is an electrically controlled part in the fire water pump system. Its job is to help the apparatus shift into pump mode and keep power flowing to the pump control module, the electronic controller that operates the fire water pump.

On affected vehicles, the issue traces to the remedy for earlier recall 18V-424. Interior parts of the solenoid can corrode, then fail. When that happens, power to the pump control module is lost and the vehicle does not shift into pump mode. The truck can still be present at a scene, but the water pump function is not available as intended.

There is no warning sign before failure. The solenoid can stop working without advance notice, so an operator first notices the problem when the apparatus will not enter pump mode.

Who's affected?

Spans the Spartan Metrostar and Spartan Gladiator across the 2009-2021 model years, with the pump shift solenoid tied to fire suppression equipment and the electrical system.

2014 Custom Fire Spartan Metrostar Fire supression
2014 Custom Fire Spartan Metrostar electrical system
2016 Custom Fire Spartan Gladiator Fire supression
2016 Custom Fire Spartan Gladiator electrical system
2018 Custom Fire Spartan Gladiator Fire supression
Units affected12
Field incidentsNHTSA has logged no field incidents to date.

A matching year and model does not confirm inclusion. Check your VIN to confirm whether this recall applies to your specific truck.

What's the safety risk?

Loss of power to the pump control module can cut water pressure when crews need the pump for fire suppression, increasing the risk of injury. The solenoid can fail without warning, so take pump-shift problems out of service and schedule repair promptly. Repair is free at any franchised Custom Fire dealer.

What should I do?

  1. Check your VIN to confirm your 2009-2021 Custom Fire Spartan Metrostar or Spartan Gladiator is included in this recall.
  2. Contact Custom Fire customer service at 1-715-294-2555 to schedule the free pump-shift-solenoid replacement that restores power to the pump control module.
  3. Bring the recall notice if Custom Fire has mailed one. If not, reference recall number 21V628 when you call.
  4. Keep the vehicle out of fire-response service until the repair is complete if the pump loses power or water pressure.

What happens at the repair

At the dealer, a Custom Fire technician removes the corroded pump shift solenoid and installs a replacement. The repair is free under recall 21V628, with parts and labor covered. Custom Fire has a reimbursement plan on file for documented repair costs paid before the recall notice. If you have already paid for a related pump shift solenoid repair, keep the invoice and payment proof, then contact Custom Fire customer service to ask how to submit the claim.

ReimbursementReimbursement available

Timeline

July 12, 2021 Owner notification mailed
August 10, 2021 NHTSA published the recall
August 10, 2021 Dealer notification began
August 10, 2021 Interim owner notification (was planned for this date)
August 11, 2021 Dealer notification ended

Frequently asked questions

What is recall 21V628?

Recall 21V628 covers 12 2009-2021 Custom Fire Spartan Metrostar and Spartan Gladiator emergency vehicles with a fire water pump solenoid that can corrode internally and cut power to the pump control module. Spartan Fire LLC will replace the pump shift solenoid for free.

What should I do if my 2009-2021 Custom Fire Spartan Metrostar or Spartan Gladiator is on this recall?

Check your VIN to confirm your specific emergency vehicle is included in recall 21V628. If it is, contact a franchised Custom Fire service provider or Custom Fire customer service at 1-715-294-2555 to arrange the free pump shift solenoid replacement.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 21V628, Spartan Fire LLC will remove and replace the pump shift solenoid free of charge.

What is the safety risk?

The safety risk is loss of water pressure during firefighting. If corrosion cuts power to the pump control module, the emergency vehicle can lose pump pressure when crews need water flow, increasing the risk of injury. The repair path is the free solenoid replacement.

When were owners notified about recall 21V628?

Owner notification letters were mailed on July 12, 2021. If you bought the emergency vehicle used or never received the letter, check your VIN and reference recall 21V628 when you contact Custom Fire customer service or the service provider.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/21V628000
Custom Fire customer service1-715-294-2555
NHTSA recall #21V628
NHTSA recall # (full)21V628000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →