Recall 21V599 affects 3,569 2021 INFINITI Q50, Q60, and QX80 vehicles for a rear-view-camera software error. Free repair at any franchised INFINITI dealer.
INFINITI is recalling 3,569 2021 Q50, Q60, and QX80 vehicles under recall 21V599 because a software error can deactivate the audio/video control unit screen and prevent the rear-view camera image from displaying. A blank rear-view image reduces the driver's view while backing up and increases crash risk, and INFINITI dealers will complete the repair free of charge.
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What's wrong?
The telematics control unit module in 2021 INFINITI Q50, QX80, and Q60 vehicles runs connected-vehicle software. That software works with the audio/video control unit, which powers the center screen used for the rear-view camera image, navigation, and multifunction touch controls.
On affected vehicles, the in-vehicle connectivity software has an error tied to privacy mode and accessory power. If privacy mode is enabled and the vehicle is not started for 14 days, the software can cut accessory power to the audio/video control unit at the next start. When that happens, the screen stays off and the rear-view image is not displayed while backing up.
There is no warning sign before failure. If the condition occurs, the clue is immediate: the rearview monitor, navigation screen, or multifunction touch screen is not visible when the vehicle starts and the backing event begins.
Who's affected?
Covers three 2021 INFINITI nameplates, Q50, QX80, and Q60, tied to the same telematics control unit display function.
| 2021 INFINITI Q50 | Display function |
|---|---|
| 2021 INFINITI QX80 | Display function |
| 2021 INFINITI Q60 | Display function |
| Units affected | 3,569 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
If the rear-view camera screen stays blank when reverse is selected, the driver loses part of the rear view and crash risk increases while backing. There is no earlier warning sign. Check mirrors, look over your shoulder, and schedule the software update soon. Repair is free at any franchised INFINITI dealer.
What should I do?
- Check your VIN to confirm your 2021 INFINITI Q50, QX80, or Q60 is included in this recall.
- Contact a franchised INFINITI dealer to schedule the free audio/video control unit software update that fixes the rear-view camera display failure.
- Bring the owner letter if you have it. If not, reference recall number 21V599 when you call.
- Use extra care when backing up until the repair is complete; check mirrors and the area behind the vehicle before reversing.
- Call INFINITI customer service at 1-800-867-7669 with questions, and reference INFINITI recall R21A9.
What happens at the repair
At the dealer, an INFINITI technician updates the control unit software so the audio/video control unit screen keeps the rear-view image available as required. The software update is free, and labor is covered under the recall. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, since the affected vehicles are under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| August 2, 2021 | NHTSA published the recall |
|---|---|
| August 3, 2021 | Dealer notification began |
| August 3, 2021 | Dealer notification ended |
| September 14, 2021 | Owner notification mailed |
| September 14, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 14, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V599?
Recall 21V599 covers 3,569 2021 INFINITI Q50, QX80, and Q60 vehicles with a software error that can deactivate the audio video control unit screen and stop the rear-view camera image from displaying. INFINITI dealers update the control unit software for free.
What should I do if my 2021 INFINITI Q50, QX80, or Q60 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 21V599. If it is, contact a franchised INFINITI dealer to schedule the control unit software update. Reference recall number 21V599 or INFINITI recall R21A9 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and INFINITI dealers update the control unit software free of charge. The free repair applies at any franchised INFINITI dealer.
What is the safety risk?
The risk is reduced rear visibility while backing up, which increases crash risk. If the screen is blank or the rear-view image does not display, use extra care and schedule the free software update with a franchised INFINITI dealer after your VIN is confirmed.
What if I bought the INFINITI used?
The free repair still applies. Federal recall law follows the vehicle, not the first owner. If the September 14, 2021 owner letter never reached you, check your VIN and reference recall number 21V599 or INFINITI recall R21A9 when you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V599000 |
|---|---|
| INFINITI customer service | 1-800-867-7669 |
| NHTSA recall # | 21V599 |
| NHTSA recall # (full) | 21V599000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →