Recall 21V572 covers 4,885 2020-2021 Utilimaster Walk-In Van vehicles for shock-mount fastener failure. Repair will be free at any franchised Utilimaster dealer once available.
Utilimaster is recalling 4,885 2020-2021 Walk-In Van vehicles under recall 21V572 because fasteners for the shock mount bracket can fail, which can break the bracket and let the bumper detach. If the bumper comes loose while someone uses it as a step, that person faces injury risk; the dealer repair will be free once available.
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What's wrong?
On 2020-2021 Utilimaster Walk-In Van vehicles, the fasteners hold the rear shock mount bumper bracket to the underside of the frame. That bracket supports the rear bumper assembly added during the Utilimaster upfit. The fasteners are supposed to keep the bumper bracket tight against the frame during normal driving, road vibration, and loading.
On recalled vans, those fasteners can break. Once the fasteners fail, the shock mount bracket loses its secure attachment to the frame. The bracket itself can then break, which can let the bumper detach from the vehicle.
There is no warning sign before failure. The fasteners can break without a noise, light, or change in the way the van drives, so the issue is not something an owner can reliably spot before the bracket or bumper comes loose.
Who's affected?
Covers 2020 and 2021 Walk-In Van builds tied to the same shock mount bumper fastener across body and frame components.
| 2020 Utilimaster Walk-In Van | body structure |
|---|---|
| 2020 Utilimaster Walk-In Van | body or structural component |
| 2021 Utilimaster Walk-In Van | body structure |
| 2021 Utilimaster Walk-In Van | body or structural component |
| Units affected | 4,885 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching 2020-2021 Utilimaster Walk-In Van year and model does not confirm inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A bumper that detaches while someone uses it as a step increases the risk of injury. The fasteners can break without warning, so avoid using the bumper as a step until the recall work is complete. Repair will be free at any franchised Utilimaster dealer once available.
What should I do?
- Check your VIN to confirm your 2020-2021 Utilimaster Walk-In Van is included in this recall.
- Wait for Utilimaster's second owner letter before scheduling the final free repair.
- Avoid using the bumper as a step until the shock-mount-bracket fastener repair is complete.
- Call Utilimaster customer service at 1-800-582-3454 with questions and reference recall number 21V572 (Utilimaster recall 21-19).
- Bring the recall notice when the remedy opens so the dealer can replace the shock mount bracket fasteners, install the spacer, and inspect the bracket.
What happens at the repair
Because the final remedy is still under development, do not treat this as a repair appointment that is ready to schedule. Once the remedy opens, a Utilimaster technician will replace the fasteners that attach the shock mount bracket to the underside of the frame, install a spacer, and inspect the shock mount bracket. If the bracket needs replacement, that work is covered too. Parts and labor will be free under the recall. Shyft Group has a general reimbursement plan on file, so keep documentation for any related out-of-pocket repair and ask customer service or the dealer how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 27, 2021 | NHTSA published the recall |
|---|---|
| October 14, 2021 | Dealer notification began |
| October 14, 2021 | Dealer notification ended |
| October 14, 2021 | Interim owner notification (was planned for this date) |
| October 15, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 21V572?
Recall 21V572 covers 4,885 2020-2021 Utilimaster Walk-In Van vehicles with shock mount bracket fasteners that can fail. A broken bracket can let the bumper detach when a person uses it as a step, increasing injury risk. Utilimaster will repair the fasteners, spacer, and bracket for free once the remedy opens.
What should I do if my 2020-2021 Utilimaster Walk-In Van is on this recall?
Check your VIN to confirm your specific van is included in recall 21V572. If it is, contact a franchised Utilimaster dealer or Shyft Group customer service at 1-800-582-3454. Ask about current interim instructions and reference Shyft Group recall number 21-19 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Shyft Group says all repairs for this recall will be performed free of charge. The repair includes replacing the shock mount bracket fasteners, installing a spacer, and inspecting or replacing the bracket as needed.
What is the safety risk?
The safety risk is injury from a bumper that detaches while someone uses it as a step. The problem starts with failed fasteners at the shock mount bracket under the vehicle frame. Until the repair is complete, avoid using the bumper as a step and ask the service desk for current handling guidance.
When were owners notified about this recall?
Shyft Group mailed interim owner letters on August 6, 2021. Those letters warned owners about the safety risk while the final remedy was still under development. A second owner letter was planned for the time the repair became available.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V572000 |
|---|---|
| Utilimaster customer service | 1-800-582-3454 |
| NHTSA recall # | 21V572 |
| NHTSA recall # (full) | 21V572000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →