Recall 21V529 affects 833 2019-2021 Entegra Anthem, Aspire, Insignia, Reatta, Cornerstone and Embark RVs for window adhesive failure. Repair is free at franchised Entegra dealers.
Entegra is recalling 833 2019-2021 Anthem, Aspire, Insignia, Reatta, Cornerstone, and Embark recreational vehicles with Hehr 6400 series windows because the adhesive on the vented window section can fail. If that section detaches, it increases the risk of a crash or injury, and Entegra dealers will complete the repair free of charge.
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What's wrong?
The 6400 Series Vented Window on 2019-2021 Entegra Anthem, Aspire, Insignia, Reatta, Cornerstone, and Embark recreational vehicles is the opening section of the side window assembly. Its fixed glass and vented glass are bonded together so the vent panel stays attached while the RV is parked or moving. The adhesive is part of that structure, not a trim piece.
On affected RVs, stress can break down the adhesive bond between the glass panes. As the bond weakens, the vented portion loses the grip that holds it in place. The remedy window uses changes that increase bond strength, including an adhesive-backed glass spacer and a different secondary sealant.
During regular maintenance, owners can notice a loss of bonding around the vented window section. Look for a vent panel that feels loose, shows separation at the glass edge, or no longer sits firmly in the window assembly.
Who's affected?
Covers Anthem, Aspire, Insignia, Reatta, Cornerstone, and Embark motorhome lines across the 2019-2021 model years, all tied to 6400 Series vented windows.
| 2019 Entegra Anthem | body or structural component |
|---|---|
| 2021 Entegra Aspire | Recreational vehicle/trailer |
| 2021 Entegra Aspire | body or structural component |
| 2021 Entegra Insignia | Recreational vehicle/trailer |
| 2021 Entegra Insignia | body or structural component |
| 2020 Entegra Anthem | Recreational vehicle/trailer |
| 2020 Entegra Anthem | body or structural component |
| 2021 Entegra Reatta | Recreational vehicle/trailer |
| 2021 Entegra Reatta | body or structural component |
| 2019 Entegra Reatta | Recreational vehicle/trailer |
| 2019 Entegra Reatta | body or structural component |
| 2020 Entegra Reatta | Recreational vehicle/trailer |
| 2020 Entegra Reatta | body or structural component |
| 2021 Entegra Anthem | Recreational vehicle/trailer |
| 2021 Entegra Anthem | body or structural component |
| 2021 Entegra Cornerstone | Recreational vehicle/trailer |
| 2021 Entegra Cornerstone | body or structural component |
| 2020 Entegra Aspire | Recreational vehicle/trailer |
| 2020 Entegra Aspire | body or structural component |
| 2021 Jayco Embark | Recreational vehicle/trailer |
| 2021 Jayco Embark | body or structural component |
| 2020 Jayco Embark | Recreational vehicle/trailer |
| 2020 Jayco Embark | body or structural component |
| 2019 Entegra Insignia | Recreational vehicle/trailer |
| 2019 Entegra Insignia | body or structural component |
| 2019 Jayco Embark | Recreational vehicle/trailer |
| 2019 Jayco Embark | body or structural component |
| 2019 Entegra Cornerstone | Recreational vehicle/trailer |
| 2019 Entegra Cornerstone | body or structural component |
| 2020 Entegra Insignia | Recreational vehicle/trailer |
| 2020 Entegra Insignia | body or structural component |
| 2019 Entegra Aspire | body or structural component |
| 2020 Entegra Cornerstone | Recreational vehicle/trailer |
| 2020 Entegra Cornerstone | body or structural component |
| 2019 Entegra Aspire | Recreational vehicle/trailer |
| 2019 Entegra Anthem | Recreational vehicle/trailer |
| Units affected | 833 |
| Field incidents | NHTSA has logged 14 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
A loose or detached window vent can separate from the vehicle, increasing the risk of a crash or injury. Have the window bonding inspected during service, and schedule the recall repair soon if your VIN is included. Repair is free at any franchised Entegra dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Entegra Anthem, Aspire, Insignia, Reatta, Cornerstone, or Embark is included in this recall.
- Contact a franchised Entegra dealer to schedule the free Hehr 6400 window inspection and vent replacement if needed, which addresses window-vent adhesive failure.
- Bring the recall notice if you received one. If not, reference recall number 21V529 when you call.
- Avoid travel with a loose or damaged vent window until the dealer completes the inspection and repair.
What happens at the repair
At the dealer, an Entegra technician inspects the Hehr 6400 series windows and checks the vented portion of each affected window. If the adhesive bond has failed or the vent needs replacement, the technician replaces the vent. Parts and labor are free under the recall. Owners who already paid to complete this remedy before the recall release are covered by the recall reimbursement plan. Bring repair invoices, payment records, and any related service paperwork to the dealer or contact Entegra customer service for the claim process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 13, 2021 | NHTSA published the recall |
|---|---|
| August 31, 2021 | Owner notification mailed |
| September 10, 2021 | Dealer notification began |
| September 10, 2021 | Dealer notification ended |
| September 10, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 10, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V529?
Recall 21V529 covers 833 2019-2021 Entegra Anthem, Aspire, Insignia, Reatta, Cornerstone, and Embark recreational vehicles equipped with Hehr 6400 series windows. The vented window adhesive can fail, letting the vent portion detach and raising crash or injury risk. Dealers inspect the windows and replace the vent if needed for free.
What should I do if my 2019-2021 Entegra Anthem, Aspire, Insignia, Reatta, Cornerstone, or Embark is on this recall?
Check your VIN to confirm your specific recreational vehicle is included in recall 21V529. If it is, contact a franchised Entegra dealer and ask for recall 21V529 or Jayco recall number 9903569. The dealer will inspect the Hehr 6400 series windows and replace any affected vent for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the recall remedy states that dealers will inspect the windows and replace the vent if needed free of charge. Jayco customer service is available at 1-800-283-8267 for recall 9903569.
What is the safety risk?
The safety risk is that the vent portion of a window can detach if the adhesive bond fails. A loose or detached window vent raises the risk of a crash or injury. If your VIN is included, schedule the free inspection and repair with a franchised Entegra dealer.
What if I bought this Entegra RV used?
The free recall repair still applies. Federal recall law follows the vehicle, not the original owner. Jayco mailed owner letters on August 31, 2021, but a used-vehicle buyer did not always receive that letter. Check your VIN, then give recall 21V529 to the dealer service desk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V529000 |
|---|---|
| Entegra customer service | 1-800-283-8267 |
| NHTSA recall # | 21V529 |
| NHTSA recall # (full) | 21V529000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →