Recall 21V464 covers 218 2020-2021 Altec Aerial Device vehicles with insufficient-strength pedestal bolts. Inspection and bolt replacement are free through Altec.
Altec is recalling 218 2020-2021 Aerial Device units because some pedestal and sub-base connections use bolts with insufficient strength. If the bolts become overloaded, they can fail and let the pedestal separate, increasing the risk of injury or death; Altec dealers will complete the free repair.
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What's wrong?
The mounting bolts on 2020-2021 Altec Aerial Device units fasten the aerial unit pedestal to the sub-base. The pedestal supports the boom assembly, and the sub-base anchors that structure to the vehicle or equipment frame. Those bolts have to hold the joint tight while the unit carries load and moves through normal work positions.
On affected units, grade 5 capscrews were stored where grade 8 bolts belonged, so the lower-strength bolts were installed in this joint on some units. Grade 8 bolts are stronger and are the required part for this connection. If a grade 5 bolt is used there, the joint is not built to the intended strength and the bolts can become overloaded.
During a preoperational inspection, look for a loose or missing mounting bolt at the pedestal and sub-base connection. That visible looseness is the warning sign before the joint loses the clamp force it needs.
Who's affected?
Both model years list the same Equipment component and Grade 5 capscrew.
| 2020 Altec Aerial Device | Equipment |
|---|---|
| 2021 Altec Aerial Device | Equipment |
| Units affected | 218 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Overloaded mounting bolts can fail. If the pedestal separates, the failure increases the risk of injury or death. A loose or missing mounting bolt during preoperational inspection is a reason to stop operation and arrange inspection. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2020-2021 Altec Aerial Device is included in this recall.
- Contact Altec customer service at 1-800-462-5832 to start the free remedy process.
- Schedule the pedestal and sub-base bolt inspection and replacement that addresses insufficient-strength bolts connecting those parts.
- Reference recall number 21V464 and Altec recall CSN 825 when you call.
- Keep the aerial device out of service until the bolts have been inspected and any grade 5 bolts have been replaced with grade 8 bolts.
What happens at the repair
At the dealer, an Altec technician inspects the bolts that connect the pedestal and sub-base. If any grade 5 bolts are found, the technician replaces them with grade 8 bolts. The inspection and replacement are free under the recall. Altec has a general reimbursement plan on file for this campaign. If you already paid for this repair, ask Altec customer service how to submit documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 18, 2021 | NHTSA published the recall |
|---|---|
| July 22, 2021 | Owner notification mailed |
| August 12, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 12, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V464?
Recall 21V464 covers 218 2020-2021 Altec Aerial Devices with pedestal and sub-base bolts that are not strong enough for the load. Overloaded bolts can fail and let the pedestal separate, increasing the risk of injury or death. Altec's free remedy is inspection and replacement of grade 5 bolts with grade 8 bolts.
What should I do if my 2020-2021 Altec Aerial Device is on this recall?
Check your VIN to confirm your specific Altec Aerial Device is included in recall 21V464. If it is, contact Altec or a franchised Altec service location to arrange the bolt inspection. Reference recall 21V464 or Altec CSN 825 when you call. The inspection and required bolt replacement are free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Altec's remedy says owners receive inspection instructions and replacement of any grade 5 pedestal and sub-base bolts with grade 8 bolts free of charge.
What is the safety risk in recall 21V464?
The safety risk is pedestal separation if the overloaded bolts fail. Recall 21V464 says that failure increases the risk of injury or death. The repair path is to have the bolts inspected and replace any grade 5 bolts with grade 8 bolts for free.
When were owners notified about recall 21V464?
Altec mailed owner notification letters on July 22, 2021. The recall remedy is available, so owners with an included 2020-2021 Altec Aerial Device can contact Altec customer service at 1-800-462-5832 and reference CSN 825.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V464000 |
|---|---|
| Altec customer service | 1-800-462-5832 |
| NHTSA recall # | 21V464 |
| NHTSA recall # (full) | 21V464000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →