Recall 21V449 covers 43 2021 Jayco Travel Trailer White Hawk trailers with ungrounded electrical boxes. Repair is free at franchised Jayco Travel Trailer dealers.
Jayco Travel Trailer is recalling 43 2021 White Hawk travel trailers because metallic electrical boxes were not grounded. An ungrounded box can cause electrical shock and raise the risk of injury, and Jayco Travel Trailer dealers will complete the recall repair free of charge.
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What's wrong?
In Jayco Travel Trailer recall 21V449, the part at issue is the metal receptacle box in certain 2021 White Hawk travel trailers. This box sits behind an electrical outlet and contains the wiring connection. When installed correctly, the metal box is tied into the grounding path, which gives stray electrical current a controlled route back to the electrical system.
On affected White Hawk travel trailers, the metallic electrical box was installed without proper grounding. Jayco used a metal box in place of a non-metallic box during a supplier shortage, and an assembly error left the box without the listed green ground screw or grounding clip needed for proper grounding. If an energized wire contacts the box, the metal box can become energized instead of being safely bonded to ground.
There is no warning sign before failure. The box is hidden behind the receptacle, so an owner will not see the missing ground screw or grounding clip during normal use.
Who's affected?
Both component listings point to the metal receptacle box in the 120/240 VAC electrical service area.
| 2021 Jayco Travel Trailer White Hawk | Service panel |
|---|---|
| 2021 Jayco Travel Trailer White Hawk | electrical system |
| Units affected | 43 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
An ungrounded metallic electrical box creates an electrical shock risk and increases the risk of injury. Avoid touching the electrical box until the grounding repair is complete, and schedule service soon. Repair is free at any franchised Jayco Travel Trailer dealer.
What should I do?
- Check your VIN to confirm your 2021 Jayco Travel Trailer White Hawk is included in this recall.
- Contact a franchised Jayco Travel Trailer dealer to schedule the free grounding-conductor repair that grounds the metallic electrical box and addresses the shock risk.
- Bring the recall notice if Jayco Travel Trailer mailed one. If not, reference recall number 21V449 when you call.
- Avoid handling the trailer's metallic electrical boxes until the grounding repair is complete.
- Call Jayco Travel Trailer customer service at 1-800-283-8267 with questions.
What happens at the repair
At the dealer, a Jayco Travel Trailer technician installs a bare copper grounding conductor to the metallic electrical box so the box is properly grounded. The recall repair is free, with parts and labor covered. Jayco has a general reimbursement plan on file for this campaign. If you've already paid out of pocket for this grounding repair, ask the service desk how to submit documented expenses under Jayco's reimbursement plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 15, 2021 | NHTSA published the recall |
|---|---|
| July 14, 2021 | Dealer notification began |
| July 14, 2021 | Dealer notification ended |
| July 14, 2021 | Interim owner notification (was planned for this date) |
| July 27, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 21V449?
Recall 21V449 covers 43 2021 Jayco Travel Trailer White Hawk travel trailers with metallic electrical boxes that are not grounded. An ungrounded box can cause electrical shock and injury. Jayco Travel Trailer dealers will install a bare copper grounding conductor for free.
What should I do if my 2021 Jayco Travel Trailer White Hawk is on this recall?
Check your VIN to confirm your specific White Hawk is included in recall 21V449. If it is, contact a franchised Jayco Travel Trailer dealer to schedule installation of the bare copper grounding conductor. Reference recall number 21V449 and Jayco recall number 9901568 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Jayco Travel Trailer dealers will install the bare copper grounding conductor free of charge. Parts and labor are covered for vehicles included in recall 21V449.
What is the safety risk?
The safety risk is electrical shock from an ungrounded metallic electrical box. That shock increases the risk of injury. If your VIN is included, schedule the free grounding-conductor repair with a franchised Jayco Travel Trailer dealer.
When did Jayco Travel Trailer notify owners about recall 21V449?
Jayco Travel Trailer mailed owner notification letters on July 27, 2021. If you bought the trailer used or never received the letter, check your VIN and call Jayco Travel Trailer customer service at 1-800-283-8267 with recall number 21V449.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V449000 |
|---|---|
| Jayco Travel Trailer customer service | 1-800-283-8267 |
| NHTSA recall # | 21V449 |
| NHTSA recall # (full) | 21V449000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →