Recall 21V448 affects 80 2021 Utilimaster Velocity vehicles for an incorrect seating-capacity placard. Repair is free at any franchised Utilimaster dealer.
Utilimaster is recalling 80 2021 Velocity vehicles because the tire and loading placard lists one seat even though the vehicle has two. Incorrect seating capacity information can lead to overloading and higher crash risk, and Utilimaster dealers will install the corrected placard free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The Tire and Loading Information placard on the 2021 Utilimaster Velocity is the label that tells an operator how the vehicle is configured for tires, loading, and seating. It is supposed to match the vehicle as built, so the person using the vehicle has the correct seating capacity before loading passengers or cargo.
On affected Velocity vehicles, the placard lists a seating capacity of one even though the actual seating capacity is two. Shyft traced the incorrect value to a software programming calculation, which put the wrong seating number on the required label. The vehicle is not being recalled for a tire defect; the problem is that the label does not comply with the federal tire and loading label requirement.
The warning sign is the placard itself. If the operator does not notice that the label says one seat while the vehicle has two seats, there is no separate warning sign before the labeling error affects how the vehicle is used.
Who's affected?
The issue is tied to the tire and loading information placard, which is listed under both label and tire categories.
| 2021 Utilimaster Velocity | vehicle label (placard or certification) |
|---|---|
| 2021 Utilimaster Velocity | tire |
| Units affected | 80 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Incorrect seating capacity information can lead an owner or operator to overload the vehicle, which increases crash risk. Treat the placard as part of the safety equipment, and schedule the correction so passenger and load limits are clear. Repair is free at any franchised Utilimaster dealer.
What should I do?
- Check your VIN to confirm your 2021 Utilimaster Velocity is included in this recall.
- Contact a franchised Utilimaster dealer to schedule the free Tire and Loading Information placard replacement that corrects the seating-capacity label.
- Bring the recall notice if Utilimaster mailed one. Reference recall number 21V448 when you call.
- Follow the corrected seating and loading information after the new placards are installed to avoid overloading the vehicle.
What happens at the repair
At the dealer, a Utilimaster technician installs new Tire and Loading Information placards that state the correct seating capacity for the 2021 Velocity. The placard replacement and labor are free under the recall. Utilimaster has a general reimbursement plan on file for related out-of-pocket repairs paid before the recall repair. If you've already paid for a placard correction, ask Utilimaster customer service or the service desk how to submit documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 14, 2021 | NHTSA published the recall |
|---|---|
| June 17, 2021 | Owner notification mailed |
| June 18, 2021 | Dealer notification ended |
| June 18, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 18, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V448?
Recall 21V448 covers 80 2021 Utilimaster Velocity vehicles with a Tire and Loading Information placard that lists one seat instead of the actual two-seat capacity. The wrong label can lead to overloading, increasing crash risk. Dealers will install a corrected placard for free.
What should I do if my 2021 Utilimaster Velocity is on this recall?
Check your VIN to confirm your specific 2021 Utilimaster Velocity is included in recall 21V448. If it is, contact a franchised Utilimaster dealer to schedule the corrected Tire and Loading Information placard installation. Reference recall number 21V448 and Shyft Group recall 21-16 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost to owners. For recall 21V448, dealers will install a corrected Tire and Loading Information placard free of charge.
What is the safety risk?
The safety risk is overloading from incorrect seating-capacity information. The placard says the 2021 Utilimaster Velocity has one seat, but the actual seating capacity is two. Loading the vehicle from the wrong label can increase the risk of a crash.
When were owners notified about recall 21V448?
Shyft Group mailed owner notification letters on June 17, 2021. If you did not receive a letter, check your VIN and call Utilimaster customer service at 1-800-582-3454 with recall number 21V448 or Shyft Group recall 21-16.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V448000 |
|---|---|
| Utilimaster customer service | 1-800-582-3454 |
| NHTSA recall # | 21V448 |
| NHTSA recall # (full) | 21V448000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →