Recall 21V419 affects 1,959 2017 INFINITI QX30 vehicles for lower steering shaft bearing separation. Repair is free at any franchised INFINITI dealer.
INFINITI is recalling 1,959 2017 QX30 vehicles because the steering shaft bore hole can allow excess movement in the universal joint bearing over time. If the bearing separates from the universal joint, the driver can lose steering control and face a higher crash risk; INFINITI dealers will complete the recall repair free of charge.
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What's wrong?
The lower steering shaft assembly in the 2017 INFINITI QX30 connects the steering column inside the cabin to the steering gear that turns the front wheels. Its universal joint lets that shaft work at an angle as the steering wheel moves. The bearing and bolt in this area are supposed to hold the joint in position so steering input stays precise.
On affected QX30 vehicles, the steering shaft bore hole for the universal joint bearing was made outside specification during supplier production. That bore hole can allow too much movement in the bearing. Over time, the bearing and universal joint can separate, which interrupts the normal path between the steering wheel and the steering gear.
Before separation, an owner can hear unusual noise from the steering column or feel that the steering is less precise than normal. Those are warning signs that the joint area is no longer holding steady under normal steering movement.
Who's affected?
Both listed components point to the lower steering shaft assembly, so VIN confirmation matters before you schedule the free dealer repair.
| 2017 INFINITI QX30 | steering system |
|---|---|
| 2017 INFINITI QX30 | steering gear |
| Units affected | 1,959 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific crossover is included.
What's the safety risk?
A separated universal joint bearing can cause loss of steering control and increase the risk of a crash. Noises or imprecise steering feel are warning signs. If either appears, stop driving when safe and contact an INFINITI dealer to schedule the lower steering shaft replacement. Repair is free at any franchised INFINITI dealer.
What should I do?
- Check your VIN to confirm your 2017 INFINITI QX30 is included in this recall.
- Contact a franchised INFINITI dealer to schedule the free lower steering shaft replacement that fixes the steering-shaft bearing movement tied to loss of steering control.
- Bring the recall notice, or reference recall number 21V419 when you call.
- Drive cautiously until the repair is complete. Leave extra following distance and avoid sharp steering inputs when possible.
What happens at the repair
At the dealer, an INFINITI technician replaces the lower steering shaft covered by recall 21V419. The replacement parts and labor are free under the recall. If you paid out of pocket for this steering repair before the owner letter, the owner notice includes reimbursement instructions because these vehicles are no longer under warranty. Keep your repair invoice and payment documentation for the claim process, or ask the service desk where to submit them.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 2, 2021 | NHTSA published the recall |
|---|---|
| June 4, 2021 | Dealer notification began |
| July 30, 2021 | Owner notification mailed |
| July 30, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V419?
Recall 21V419 covers 1,959 2017 INFINITI QX30 vehicles with a lower steering shaft issue. Excess movement at the steering shaft bore hole can let the universal joint bearing separate over time, causing loss of steering control and increasing crash risk. INFINITI dealers will replace the lower steering shaft for free.
What should I do if my 2017 INFINITI QX30 is on this recall?
Check your VIN to confirm your specific QX30 is included in recall 21V419. If it is, contact a franchised INFINITI dealer to schedule the lower steering shaft replacement. Reference recall 21V419 or INFINITI recall number PG1CF when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and INFINITI dealers will replace the lower steering shaft free of charge. Parts and labor are covered at any franchised INFINITI dealer.
What is the safety risk in this INFINITI QX30 recall?
The safety risk is loss of steering control. The steering shaft bore hole can allow excessive movement, and that movement can lead to separation of the universal joint bearing over time. A separated bearing can cause loss of steering control and increase crash risk.
What if I bought my 2017 INFINITI QX30 used?
The free recall repair still applies. Federal recall law requires the manufacturer to honor the recall regardless of ownership history. If you never received the July 30, 2021 owner letter, check your VIN and call an INFINITI dealer with recall 21V419 or PG1CF.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V419000 |
|---|---|
| INFINITI customer service | 1-800-867-7669 |
| NHTSA recall # | 21V419 |
| NHTSA recall # (full) | 21V419000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notice (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →