Recall 21V411 covers 33,437 2019-2021 Mercedes-Benz Sprinter vans for MBUX software that blanks rearview camera image. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 33,437 2019-2021 Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vans because MBUX software can leave the display black or reboot after startup, which blocks the rearview camera image. A blank backup camera reduces the driver's rear view and raises the risk of a crash or injury, and Mercedes-Benz dealers will update the software free of charge.
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What's wrong?
The MBUX multimedia system in 2019-2021 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vans runs the center display. That display also shows the rearview camera image when the van is shifted into reverse. The camera view is part of the rear visibility system, so the screen has to wake up and show the image at startup.
On affected Sprinter vans, the MBUX software can fail during startup. The display can stay black, or the system can reboot after it turns on. When that happens, the rearview camera image is not shown properly, even though the camera system is needed for the view behind the van.
What you notice is direct. The rearview camera image is unavailable, or the display stays black or restarts after startup. Treat that as the warning sign for this software problem.
Who's affected?
Covers four Sprinter van classes from the 2019, 2020, and 2021 model years, all tied to the same MBUX multimedia system software.
| 2020 Mercedes-Benz Sprinter 2500 | electrical system software |
|---|---|
| 2020 Mercedes-Benz Sprinter 2500 | Display function |
| 2021 Freightliner Sprinter 2500 | electrical system software |
| 2021 Freightliner Sprinter 2500 | Display function |
| 2020 Mercedes-Benz Sprinter 1500 | electrical system software |
| 2020 Mercedes-Benz Sprinter 1500 | Display function |
| 2019 Mercedes-Benz Sprinter 1500 | electrical system software |
| 2019 Mercedes-Benz Sprinter 1500 | Display function |
| 2020 Freightliner Sprinter 1500 | electrical system software |
| 2020 Freightliner Sprinter 1500 | Display function |
| 2019 Freightliner Sprinter 2500 | electrical system software |
| 2019 Freightliner Sprinter 2500 | Display function |
| 2020 Freightliner Sprinter 3500 | electrical system software |
| 2020 Freightliner Sprinter 3500 | Display function |
| 2020 Freightliner Sprinter 2500 | electrical system software |
| 2020 Freightliner Sprinter 2500 | Display function |
| 2021 Mercedes-Benz Sprinter 1500 | electrical system software |
| 2021 Mercedes-Benz Sprinter 1500 | Display function |
| 2021 Mercedes-Benz Sprinter 2500 | electrical system software |
| 2021 Mercedes-Benz Sprinter 2500 | Display function |
| 2019 Mercedes-Benz Sprinter 2500 | electrical system software |
| 2019 Mercedes-Benz Sprinter 2500 | Display function |
| 2020 Freightliner Sprinter 4500 | electrical system software |
| 2020 Freightliner Sprinter 4500 | Display function |
| 2021 Mercedes-Benz Sprinter 3500 | electrical system software |
| 2021 Mercedes-Benz Sprinter 3500 | Display function |
| 2020 Mercedes-Benz Sprinter 3500 | electrical system software |
| 2020 Mercedes-Benz Sprinter 3500 | Display function |
| 2019 Mercedes-Benz Sprinter 3500 | electrical system software |
| 2019 Mercedes-Benz Sprinter 3500 | Display function |
| 2021 Mercedes-Benz Sprinter 4500 | electrical system software |
| 2021 Mercedes-Benz Sprinter 4500 | Display function |
| 2020 Mercedes-Benz Sprinter 4500 | electrical system software |
| 2020 Mercedes-Benz Sprinter 4500 | Display function |
| 2019 Mercedes-Benz Sprinter 4500 | electrical system software |
| 2019 Mercedes-Benz Sprinter 4500 | Display function |
| 2019 Freightliner Sprinter 1500 | electrical system software |
| 2019 Freightliner Sprinter 1500 | Display function |
| 2021 Freightliner Sprinter 4500 | electrical system software |
| 2021 Freightliner Sprinter 4500 | Display function |
| 2021 Freightliner Sprinter 3500 | electrical system software |
| 2021 Freightliner Sprinter 3500 | Display function |
| 2021 Freightliner Sprinter 1500 | electrical system software |
| 2021 Freightliner Sprinter 1500 | Display function |
| 2019 Freightliner Sprinter 4500 | electrical system software |
| 2019 Freightliner Sprinter 4500 | Display function |
| 2019 Freightliner Sprinter 3500 | electrical system software |
| 2019 Freightliner Sprinter 3500 | Display function |
| Units affected | 33,437 |
A matching year, make, and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A blank backup camera image reduces the driver's rear view and increases the risk of a crash or injury while backing up. If the camera view is missing, use mirrors carefully, check behind the van before reversing, and schedule the software update soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Mercedes-Benz Sprinter 2500, Sprinter 1500, Sprinter 3500, or Sprinter 4500 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free multimedia system software update that fixes the black or rebooting display and restores rearview camera display.
- Ask whether the update can be completed over the air or requires a dealer visit.
- Bring the recall notice if Mercedes-Benz has mailed one. If not, reference recall number 21V411 when you call.
- Use extra care when backing up until the repair is complete; turn and check behind the van if the camera display is blank.
What happens at the repair
At the dealer, a Mercedes-Benz technician updates the multimedia system software so the MBUX display and rearview camera image work as intended after startup. The update can also be delivered through an over-the-air update. Parts and labor are covered under the recall. DVUSA has a general reimbursement plan on file, so owners who already paid for this software-related repair should contact DVUSA customer service and provide repair documentation to ask about reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 2, 2021 | NHTSA published the recall |
|---|---|
| July 6, 2021 | Dealer notification began |
| July 6, 2021 | Dealer notification ended |
| July 12, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 12, 2021 | Interim owner notification (was planned for this date) |
| August 17, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 21V411?
Recall 21V411 covers 33,437 2019-2021 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vehicles with MBUX multimedia software that can leave the display black or reboot after startup. That can prevent the rearview camera image from displaying properly.
What should I do if my 2019-2021 Mercedes-Benz Sprinter is on this recall?
Check your VIN to confirm your specific Sprinter is included in recall 21V411. If it is, contact a franchised Mercedes-Benz dealer and ask for the multimedia system software update. Reference recall number 21V411 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 21V411, the multimedia system software update is free through a franchised Mercedes-Benz dealer or an over-the-air update path supplied by Mercedes-Benz.
What is the safety risk?
The safety risk is reduced rear visibility while backing up. If the display stays black or reboots, the rearview camera image fails to show properly, increasing the risk of a crash or injury. Use mirrors and direct visual checks until the software update is complete.
What if I bought my Sprinter used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. If you never received the July 23, 2021 interim notice, check your VIN and give recall number 21V411 to the Mercedes-Benz dealer service desk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V411000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 21V411 |
| NHTSA recall # (full) | 21V411000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →