If your VIN is in recall 21V396, Thor Motor Coach will replace the shorting solar panel and junction box for free.
Thor Motor Coach is recalling 53 2022 Sequence, Rize, Scope, and Tellaro vehicles because the Flex-190 Solar Panel junction box can short. An electrical short can overheat the junction box and increase the risk of a fire, and Thor Motor Coach dealers will complete the repair free of charge.
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What's wrong?
The Flex-190 Solar Panel on 2022 Thor Motor Coach Sequence, Rize, Scope, and Tellaro motorhomes is the roof panel that turns sunlight into electrical power for the coach. Its junction box is the small connection point on the panel where the panel output is gathered and sent into the motorhome's wiring. That box must keep the positive and negative paths separated so the system carries power without overheating.
On affected motorhomes, the two flat ribbon connections inside the solar panel were crossed. That creates a direct short at the panel output, so electrical current takes the wrong path instead of moving through the wiring as designed. Thor Motor Coach found units with visible smoke from the roof, overheating, and melting around the solar panel junction box. The repair uses a new solar panel and junction box.
There is no warning sign before failure. Owners are not expected to hear, feel, or see a clear symptom before the junction box shorts and overheats.
Who's affected?
Spans 4 Thor Motor Coach motorhome models in the 2022 model year, with the Flex-190 solar panel tied to wiring and recreational vehicle equipment.
| 2022 Thor Motor Coach Sequence | wiring |
|---|---|
| 2022 Thor Motor Coach Rize | Recreational vehicle/trailer |
| 2022 Thor Motor Coach Rize | wiring |
| 2022 Thor Motor Coach Scope | Recreational vehicle/trailer |
| 2022 Thor Motor Coach Scope | wiring |
| 2022 Thor Motor Coach Sequence | Recreational vehicle/trailer |
| 2022 Thor Motor Coach Tellaro | Recreational vehicle/trailer |
| 2022 Thor Motor Coach Tellaro | wiring |
| Units affected | 53 |
| Field incidents | NHTSA has logged 4 field incidents to date. |
A matching 2022 Thor Motor Coach model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
Recall 21V396 addresses an electrical short in the solar panel junction box that can overheat the junction box and increase the risk of a fire. If your VIN is included, avoid using the affected solar-panel system until the dealer completes the recall repair. Repair is free at any franchised Thor Motor Coach dealer.
What should I do?
- Check your VIN to confirm your 2022 Thor Motor Coach Sequence, Rize, Scope, or Tellaro is included in this recall.
- Contact a franchised Thor Motor Coach dealer to schedule the free solar-panel and junction-box repair that fixes the junction-box short and overheating fire risk.
- Bring the recall notice if Thor Motor Coach mailed one. If not, reference recall number 21V396 when you call.
- Call Thor Motor Coach customer service at 1-877-855-2867 with questions before your dealer visit.
What happens at the repair
At the dealer, a Thor Motor Coach technician installs a new solar panel and junction box to replace the affected Flex-190 solar panel junction box. Parts and labor are covered under the recall. Thor Motor Coach uses its standard reimbursement plan for this campaign, so owners who already paid for a related solar panel or junction box repair should gather repair documentation and ask Thor Motor Coach customer service at 1-877-855-2867 how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 26, 2021 | NHTSA published the recall |
|---|---|
| July 22, 2021 | Owner notification mailed |
| July 26, 2021 | Dealer notification began |
| July 26, 2021 | Dealer notification ended |
| July 26, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 26, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V396?
Recall 21V396 covers 53 2022 Thor Motor Coach Sequence, Rize, Scope, and Tellaro vehicles with a Flex-190 Solar Panel junction box that can short. An electrical short can overheat the junction box and increase fire risk. Dealers will install a new solar panel and junction box for free.
What should I do if my 2022 Thor Motor Coach Sequence, Rize, Scope, or Tellaro is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 21V396. If it is, contact a franchised Thor Motor Coach dealer to schedule the new solar panel and junction box installation. Reference recall number RC000226 or call Thor Motor Coach customer service at 1-877-855-2867.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Thor Motor Coach says dealers will install a new solar panel and junction box free of charge.
What is the safety risk?
The safety risk is fire. The Flex-190 Solar Panel junction box can short, overheat, and increase the risk of a fire. If your VIN is included, arrange the free dealer repair before using the solar panel system again.
What if I bought this Thor Motor Coach used?
The free repair still applies. Recall coverage follows the vehicle, not the first owner. Owner letters were mailed on July 22, 2021, but a used owner can miss that notice, so check your VIN and reference recall 21V396 when calling the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V396000 |
|---|---|
| Thor Motor Coach customer service | 1-877-855-2867 |
| NHTSA recall # | 21V396 |
| NHTSA recall # (full) | 21V396000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →