Recall 21V392 affects 8 2019 Freightliner M2 Business Class vehicles for overheated stator wires and drive-power loss. Repair is free at any franchised Freightliner dealer.
Freightliner is recalling 8 2019 M2 Business Class vehicles equipped with 14Xe ePowertrains because insufficient crimps in the stator assembly wiring can create high resistance, overheating, and a no-start condition in the high-voltage system. A loss of system power can take away drive power and increase crash risk, and Freightliner dealers will complete the repair free of charge.
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What's wrong?
The ePowertrain in the 2019 Freightliner M2 Business Class is the electric drive unit that starts and moves the truck using high-voltage power. Inside that unit, the 14Xe stator helps create the magnetic force the motor needs to turn. Its wiring connections have to carry heavy current without excess resistance.
On affected trucks, some stator assembly wire terminals were not crimped tightly enough. A crimp is the squeezed metal connection that locks a wire to its lug. When that connection is loose or incomplete, resistance rises at the terminal. That extra resistance creates heat and can keep the high-voltage system from starting.
Before the failure, the operator can receive a warning from the supervisory controller. Treat that warning as the sign that the electric drive system is at risk of losing power or failing to start.
Who's affected?
Both listed components point to the same 14Xe ePowertrain hardware.
| 2019 Freightliner M2 Business Class | electrical system |
|---|---|
| 2019 Freightliner M2 Business Class | powertrain |
| Units affected | 8 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A loss of power to the system can take away drive power and increase crash risk. A warning from the supervisory controller can appear before power loss, so treat that warning as a reason to schedule service promptly and drive cautiously until the repair is confirmed complete. Repair is free at any franchised Freightliner dealer.
What should I do?
- Check your VIN to confirm your 2019 Freightliner M2 Business Class is included in this recall.
- Contact a franchised Freightliner dealer to confirm the free motor-stator replacement was completed, or schedule it if the repair is still open.
- Bring the recall notice if Freightliner mailed one. If not, reference recall number 21V392 when you call.
- Limit driving until the dealer confirms the repair, because the stator wiring defect can stop the high-voltage system from starting or cause loss of drive power.
- Call Freightliner customer service at 1-800-547-0712 with questions.
What happens at the repair
At the dealer, a Freightliner technician replaces the motor stator in the 14Xe ePowertrain. The replacement is free under recall 21V392, and Freightliner reported that all units were remedied by July 13, 2021. Meritor reimburses customers for the inspection process and defective parts. If you already paid for a related inspection or stator part repair, keep your documentation and use the reimbursement details included in the owner notification letter.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 26, 2021 | NHTSA published the recall |
|---|---|
| July 13, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 21V392?
Recall 21V392 covers 8 2019 Freightliner M2 Business Class vehicles equipped with 14Xe ePowertrains. The stator assembly wires were insufficiently crimped, creating high resistance and overheating that can stop the high voltage system from starting. Freightliner dealers replace the motor stator for free.
What should I do if my 2019 Freightliner M2 Business Class is on this recall?
Check your VIN to confirm your specific truck is included in recall 21V392. If it is, contact a franchised Freightliner dealer and ask whether the motor stator replacement is complete. Reference recall number 21V392 or Freightliner's FL-889 number when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Freightliner dealers replace the motor stator free of charge. The recall filing says all included units were remedied by July 13, 2021.
What is the safety risk in recall 21V392?
The safety risk is loss of drive power. High resistance and overheating in the stator assembly wiring can prevent the high voltage system from starting, and loss of power to the system can increase crash risk. The dealer repair replaces the motor stator.
Who can I call about Freightliner recall 21V392?
Call Freightliner customer service at 1-800-547-0712 if you need help confirming the repair path or the FL-889 recall reference. A franchised Freightliner dealer can verify whether your VIN has the completed motor stator replacement and document the free recall repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V392000 |
|---|---|
| Freightliner customer service | 1-800-547-0712 |
| NHTSA recall # | 21V392 |
| NHTSA recall # (full) | 21V392000 |
Source documents
-
Download Misc. Document (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →