Recall 21V368 affects 3,292 2021 Keystone Montana High Country trailers for wet 120VAC slide-room wiring connectors. Repair is free at any franchised Keystone dealer.
Keystone is recalling 3,292 2021 Montana High Country trailers because 120VAC wiring connectors for the slide room circuit were not mounted properly, which can let water enter the electrical connections. Wet electrical connections can increase the risk of a fire, and Keystone dealers will secure the wiring connectors free of charge.
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What's wrong?
The 120VAC wiring connector in the 2021 Keystone Montana High Country is part of the slide room circuit. It joins the electrical wiring that supplies household-style power to the slide room system. That connector needs to stay mounted in the correct position so the electrical contacts remain dry and protected inside the trailer underbelly.
On affected trailers, the connector was not mounted properly. That placement lets water enter the electrical connection and stay there for extended periods. Wet electrical contacts do not carry power cleanly. The connector can stop working, and damaged connections were found with melting during Keystone's investigation.
Owners can notice the slide room circuit turning off and on, or the lights or circuit flickering. That flicker is the warning sign that the connector is losing a stable electrical connection.
Who's affected?
| 2021 Keystone Montana High Country | wiring |
|---|---|
| Units affected | 3,292 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2021 Keystone Montana High Country trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Wet electrical connections raise the risk of a fire. If the slide room circuits turn off and on or flicker, stop using that system and arrange service. Schedule the recall repair soon. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2021 Keystone Montana High Country is included in this recall.
- Contact a franchised Keystone dealer to schedule the free connector inspection and frame-mount repair that keeps water out of the slide-room electrical connections.
- Bring the owner letter if you have it. If not, reference recall number 21V368 when you call.
- Keep the trailer dry and avoid using the slide-room circuit until the connectors are inspected and secured.
What happens at the repair
At the dealer, a Keystone technician inspects the slide room circuit wiring connectors and secures the connectors to the frame so they are mounted properly. The recall repair is free, with parts and labor covered. Keystone has a manufacturer reimbursement plan on file for qualifying owner-paid repairs before the recall notice. If you already paid for connector or slide room wiring work tied to this condition, ask Keystone customer service or the service desk what documentation is required for a reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 19, 2021 | NHTSA published the recall |
|---|---|
| June 18, 2021 | Dealer notification began |
| June 18, 2021 | Dealer notification ended |
| June 18, 2021 | Owner notification mailed |
| June 18, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V368?
Recall 21V368 covers 3,292 2021 Keystone Montana High Country trailers with 120VAC slide room wiring connectors that were not mounted properly. Water can enter the electrical connections, increasing fire risk. Keystone dealers will inspect the connectors and mount them to the frame for free.
What should I do if my 2021 Keystone Montana High Country is on this recall?
Check your VIN to confirm your specific trailer is included in recall 21V368. If it is, contact a franchised Keystone dealer to schedule the connector inspection and frame-mounting repair. Reference Keystone recall number 21-409 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall repair at no cost. Keystone dealers will inspect the 120VAC slide room wiring connectors and mount the connectors to the frame free of charge.
What is the safety risk?
Wet electrical connections increase the risk of a fire. This recall focuses on the 120VAC wiring connectors for the slide room circuit, which were not mounted properly and allowed water into the connections. Keystone's free repair secures the connectors to the frame.
When were owner letters mailed for this recall?
Keystone mailed owner notification letters on June 18, 2021. If you bought the trailer used or never received a letter, check your VIN to confirm whether this recall applies, then contact a franchised Keystone dealer or Keystone customer service at 1-866-425-4369.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V368000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 21V368 |
| NHTSA recall # (full) | 21V368000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →