Recall 21V359 affects 2,016 2020 Mercedes-Benz Sprinter vans for loose front-door hinge screws. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 2,016 2020 Sprinter 3500, Sprinter 4500, Sprinter 2500, and Sprinter 1500 vans because the recall addresses front door hinge screws that were not tightened properly. Loose hinge screws can change the gap between the door and body and increase injury risk in a crash; Mercedes-Benz dealers will inspect and tighten the screws free of charge.
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What's wrong?
The front door hinge screws on the 2020 Mercedes-Benz Sprinter 3500, Sprinter 4500, Sprinter 2500, and Sprinter 1500 hold the front doors to the body structure. The hinges let each door open and close while keeping the door aligned with the frame. They also depend on the screws being tightened to the specified torque, which means the correct clamping force.
On affected Sprinter vans, the production instructions for the front door hinge screws did not match the engineering torque specification. That mismatch came after a production-line process change for front door adjustment. As a result, the screws were not tightened according to specification, leaving the hinge attachment below the intended clamping force.
There is no warning sign before failure. A front door can look and operate normally even when the hinge screws still need the Mercedes-Benz torque check and additional tightening.
Who's affected?
Covers four Sprinter weight classes in the 2020 model year, all tied to the same door hinge screw and body structure component.
| 2020 Mercedes-Benz Sprinter 3500 | body structure |
|---|---|
| 2020 Mercedes-Benz Sprinter 4500 | body structure |
| 2020 Mercedes-Benz Sprinter 2500 | body structure |
| 2020 Mercedes-Benz Sprinter 1500 | body structure |
| Units affected | 2,016 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Loose door hinge screws can change the gap between the door and body, which raises the injury risk in a crash. Schedule the inspection and tightening soon if your VIN is included. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2020 Mercedes-Benz Sprinter is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free front door hinge screw inspection and tightening that secures the door hinges.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 21V359 when you call.
- Ask the dealer to check the door-to-body gap if the door fit looks uneven or the door does not close normally.
- Drive carefully until the repair is complete.
What happens at the repair
At the dealer, a Mercedes-Benz technician checks the front door hinge screws and tightens any that are loose or not tightened to specification. Parts and labor are covered under the recall. If you already paid out of pocket for a related front door hinge repair before the recall work was completed, Mercedes-Benz uses its general reimbursement plan for documented expenses. Ask the service desk how to submit repair paperwork under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 17, 2021 | NHTSA published the recall |
|---|---|
| June 14, 2021 | Dealer notification began |
| June 14, 2021 | Dealer notification ended |
| June 18, 2021 | Owner notification mailed |
| June 21, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V359?
Recall 21V359 covers 2,016 2020 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vans with front door hinge screws that were not tightened properly. Mercedes-Benz dealers will check the screws and tighten them as needed for free.
What should I do if my 2020 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, or Sprinter 4500 is on this recall?
Check your VIN to confirm your specific van is included in recall 21V359. If it is, contact a franchised Mercedes-Benz dealer to schedule the front door hinge screw inspection and tightening. Reference recall number 21V359 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Mercedes-Benz dealers will inspect the front door hinge screws and tighten them as necessary for free. Parts and labor are covered under the recall.
What is the safety risk?
Loose front door hinge screws can change the gap between the door and the vehicle body. That can increase the risk of injury in a crash. The dealer fix is to check the hinge screws and tighten them as necessary.
What if I bought this Sprinter used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific 2020 Mercedes-Benz Sprinter is included, then call a franchised Mercedes-Benz dealer and reference recall 21V359.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V359000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 21V359 |
| NHTSA recall # (full) | 21V359000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →