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Campaign 21V354 Posted May 14, 2021 343,191 units

2019-2021 Mercedes-Benz Models Recall 21V354: Camera

RN
Reviewed by the RecallNotify editorial team
Published May 23, 2026

Recall 21V354 affects 343,191 2019-2021 Mercedes-Benz vehicles for MBUX software that blanks the backup camera. Repair is free at any franchised Mercedes-Benz dealer.

Mercedes-Benz is recalling 343,191 2019-2021 vehicles, including A 220, Gle 580, and AMG GLC63 models, because MBUX multimedia system software can leave the display black or restart after startup. A blank backup camera image reduces the driver's rear view and increases the risk of a crash or injury; Mercedes-Benz dealers will complete the free repair.

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What's wrong?

The MBUX software in affected 2019-2021 Mercedes-Benz vehicles runs the multimedia display that shows the rearview camera image when the transmission is shifted into reverse. That screen is part of the back over prevention system, because it gives the driver a view behind the vehicle during backing maneuvers.

The problem is in the software, not the camera lens itself. Mercedes-Benz found that the MBUX system software did not meet current production specifications because of a development process deviation. Under a specific combination of component tolerances and temperature conditions, the system does not initialize as intended, so the display stays black. In another failure path, a hard drive write operation is interrupted during system shutdown, leaving unprocessed data that causes the system to reboot after the next startup.

If the issue occurs, the rearview camera image is not available when expected. The owner notice is a black display, a rebooting display, or a rearview image that briefly disappears after startup.

Who's affected?

Spans Mercedes-Benz sedans, SUVs, coupes, and AMG models across the 2019-2021 model years, with camera and MBUX software components listed separately.

2021 Mercedes-Benz A 220 Camera
2021 Mercedes-Benz Gle 580 Camera
2021 Mercedes-Benz Gle 580 electrical system software
2021 Mercedes-Benz AMG GLC63 Camera
2021 Mercedes-Benz AMG GLC63 electrical system software
Units affected343,191
Field incidentsNHTSA has logged no field incidents to date.

A matching year and model does not confirm inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.

What's the safety risk?

A blank backup-camera image reduces the driver's rear view and increases the risk of a crash or injury while backing up. If the screen is blank, use mirrors and look behind the vehicle before moving in reverse. Schedule the software update soon. Repair is free at any franchised Mercedes-Benz dealer.

What should I do?

  1. Check your VIN to confirm your 2019-2021 Mercedes-Benz A 220, Gle 580, AMG GLC63, AMG GLC43, Glc 300, AMG GLB35, Glb 250, AMG GT63, AMG GT53, AMG GT43, AMG CLS53, Cls 450, AMG CLA45, AMG CLA35, AMG A35, AMG E53, E 450, Glc 350 E, AMG GLA35, AMG GLA45, Maybach GLS600, AMG GLE53, AMG GLS63, GLS580, GLS450, AMG GLE63 S, Gle 450, Gle 350, Gla 250, Gls 580, Cla 250, Gls 450, AMG GT63S, E 350, or AMG E63S is included in this recall.
  2. Contact a franchised Mercedes-Benz dealer to schedule the free MBUX software update that fixes the blank or rebooting rearview camera display.
  3. Ask whether the update will be completed at the dealer or sent through an over-the-air update.
  4. Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 21V354 and Mercedes-Benz recall 2021050012 when you call.
  5. Use extra care when backing up until the update is complete. Check mirrors and surroundings if the rearview camera image is blank.

What happens at the repair

At the dealer, a Mercedes-Benz technician updates the MBUX multimedia system software so the display starts correctly and the rearview camera image shows as required. Mercedes-Benz also provides the same software update through an over the air update when the vehicle receives it. The update is free under the recall, whether completed at the dealer or delivered over the air. Mercedes-Benz's standard reimbursement plan applies to documented out-of-pocket repairs tied to this software issue. Bring prior repair paperwork to the service desk or contact MBUSA customer service for claim instructions.

ReimbursementReimbursement available

Timeline

May 14, 2021 NHTSA published the recall
May 21, 2021 Dealer notification began
May 21, 2021 Dealer notification ended
June 28, 2021 Owner notification mailed
July 13, 2021 Interim owner notification (was planned for this date)

Frequently asked questions

What is recall 21V354?

Recall 21V354 covers 343,191 2019-2021 Mercedes-Benz vehicles with MBUX multimedia software that can leave the display black or restart after startup. That can stop the rearview camera image from displaying properly. Mercedes-Benz updates the multimedia system software for free.

What should I do if my 2019-2021 Mercedes-Benz vehicle is on this recall?

Check your VIN to confirm your specific vehicle is included in recall 21V354. If it is, contact a franchised Mercedes-Benz dealer for the MBUX multimedia system software update, or ask whether the repair applies through an over-the-air update. Reference Mercedes-Benz recall number 2021050012 when you call.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes-Benz says the multimedia system software update is free. A franchised Mercedes-Benz dealer can complete the update, and some vehicles receive it through an over-the-air update.

What is the safety risk?

The safety risk is reduced rear visibility when the backup camera displays a blank image. That loss of rear view increases the risk of a crash or injury while backing up, and the affected vehicles do not comply with FMVSS 111, Rear Visibility.

When were owners notified about recall 21V354?

Mercedes-Benz mailed owner notification letters beginning June 28, 2021. If you bought the vehicle used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then contact a franchised Mercedes-Benz dealer if your vehicle is included.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/21V354000
Mercedes-Benz customer service1-800-367-6373
NHTSA recall #21V354
NHTSA recall # (full)21V354000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →