Recall 21V353 covers 17,800 2019-2021 Mercedes-Benz G 550 and AMG G63 SUVs for rear door latch defects. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 17,800 2019-2021 G 550 and AMG G63 SUVs because rear door latch components can keep the doors from latching or opening properly. A rear door that looks closed can open while driving, and Mercedes-Benz dealers will complete the free recall repair.
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What's wrong?
The rear door latch on 2019-2021 Mercedes-Benz G 550 and AMG G63 SUVs is the lock mechanism that holds each rear door closed after it is shut. It also releases the door when you pull the handle, so the same assembly has to secure the door and let it open when commanded.
On affected SUVs, internal parts in the rear door latching system were not positioned consistently because of design tolerances in the latch and lock trap. That means the latch does not always meet its required function. A rear door can fail to latch correctly, fail to open correctly, or open while the vehicle is moving.
The warning sign is an open-door alert in the instrument cluster when the condition occurs. If you see that message after closing a rear door, treat it as a latch problem and have a Mercedes-Benz dealer inspect it under the free recall repair.
Who's affected?
Covers G 550 and AMG G63 SUVs across the 2019, 2020, and 2021 model years, with the same door-latch screw involved.
| 2019 Mercedes-Benz G 550 | Latch |
|---|---|
| 2019 Mercedes-Benz AMG G63 | Latch |
| 2020 Mercedes-Benz G 550 | Latch |
| 2020 Mercedes-Benz AMG G63 | Latch |
| 2021 Mercedes-Benz G 550 | Latch |
| 2021 Mercedes-Benz AMG G63 | Latch |
| Units affected | 17,800 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A rear door that looks closed but is not fully latched can open while driving, increasing injury or crash risk. Damaged latch parts can also trap occupants by keeping the rear door from opening from inside. Treat any open door warning as a reason to stop and check the latch. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Mercedes-Benz G 550 or AMG G63 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free rear-door-latch replacement that fixes latches that can appear closed without fully engaging or prevent a rear door from opening from inside.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 21V353 when you call.
- Return to a dealer even if the vehicle had a related door-latch repair before this recall; Mercedes-Benz says the recall remedy still has to be performed.
- Confirm each rear door is fully latched before every trip, and have passengers use another door if a rear door will not open from inside.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the rear door latches covered by this recall. The recall repair is available now, and parts and labor are covered. If a previous rear door latch repair was done before this recall, the vehicle still needs to return to the dealer for the recall remedy. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| May 14, 2021 | NHTSA published the recall |
|---|---|
| May 21, 2021 | Dealer notification began |
| May 21, 2021 | Dealer notification ended |
| July 9, 2021 | Owner notification mailed |
| July 13, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 13, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V353?
Recall 21V353 covers 17,800 2019-2021 Mercedes-Benz G 550 and AMG G63 vehicles with rear door latch components that can stop the rear doors from latching or opening properly. Mercedes-Benz dealers will replace the rear door latches for free.
What should I do if my 2019-2021 Mercedes-Benz G 550 or AMG G63 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 21V353. If it is, contact a franchised Mercedes-Benz dealer to schedule rear door latch replacement. Reference recall number 21V353 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes-Benz will replace the rear door latches free of charge at a franchised Mercedes-Benz dealer.
What is the safety risk?
A rear door can look closed even when the latch is not fully engaged. If the door opens while driving, injury or a crash risk increases. Damaged latch parts can also keep the rear door from opening from inside the vehicle.
When were owners notified about recall 21V353?
Mercedes-Benz mailed owner notification letters on July 9, 2021. If you bought the vehicle used or never received a letter, check your VIN and call a franchised Mercedes-Benz dealer with recall number 21V353.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V353000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 21V353 |
| NHTSA recall # (full) | 21V353000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →