Recall 21V348 affects 17 2021 Prevost X3-45 Commuter coaches for incorrectly assembled flip-up-seat belts. Repair is free at a franchised Prevost dealer.
Prevost is recalling 17 2021 X3-45 Commuter coaches because parts of the seat belt at flip-up seats were incorrectly assembled, which causes the shoulder strap to sit improperly on a person in a wheelchair. That belt position increases injury risk, and Prevost dealers will inspect and repair the seat belt installation free of charge.
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What's wrong?
The seat belt on the 2021 Prevost X3-45 Commuter flip-up seat is built to secure a person using a wheelchair at the seat position. Its pelvic restraint holds the lower body in place, while the torso restraint crosses the shoulder so the belt sits on the body where it is designed to work.
On affected coaches in recall 21V348, parts of that belt were assembled in the wrong orientation on the seat sub-assembly. Prevost traced the problem to an assembly drawing error at the supplier. With the pelvic restraint parts inverted, the shoulder strap does not sit properly on a person in a wheelchair, so the belt does not match the intended design.
A rider or attendant can notice the problem by checking how the torso restraint sits on the shoulder. If the strap does not lie in its normal shoulder position, that is the warning sign.
Who's affected?
| 2021 Prevost X3-45 Commuter | seat belt |
|---|---|
| Units affected | 17 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2021 Prevost X3-45 Commuter bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An improperly positioned seat belt increases the risk of injury because the torso restraint is not held where it belongs on the shoulder. If the belt does not sit normally on the shoulder, have the vehicle inspected and schedule the repair soon. Repair is free at any franchised Prevost dealer.
What should I do?
- Check your VIN to confirm your 2021 Prevost X3-45 Commuter is included in this recall.
- Contact a franchised Prevost dealer to schedule the free inspection and repair for the flip-up-seat belt assembly that corrects the shoulder strap position for wheelchair passengers.
- Avoid using the affected flip-up wheelchair seating position until the seat belt has been inspected and repaired.
- Bring any Prevost recall notice you received. If you do not have it, reference recall number 21V348 when you call.
- Call Prevost customer service at 1-866-870-2046 with questions about Prevost recall SR21-301.
What happens at the repair
At the dealer, a Prevost technician inspects the seat belt assemblies at the flip-up seats and repairs any incorrect assembly found there. The goal is to make sure the shoulder strap sits properly for a person riding in a wheelchair. The inspection and repair instructions are provided by Prevost, and the recall work is free of charge. Parts and labor are covered under campaign 21V348.
Timeline
| May 13, 2021 | NHTSA published the recall |
|---|---|
| July 11, 2021 | Owner notification mailed |
| July 11, 2021 | Dealer notification began |
| July 11, 2021 | Dealer notification ended |
| July 11, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V348?
Recall 21V348 covers 17 2021 Prevost X3-45 Commuter coaches with a seat-belt assembly issue at flip-up seats. The shoulder strap can sit improperly on a person in a wheelchair, which increases injury risk. Prevost provides inspection and repair instructions free of charge.
What should I do if my 2021 Prevost X3-45 Commuter is on this recall?
Check your VIN to confirm your specific coach is included in recall 21V348. If it is, call Prevost customer service at 1-866-870-2046 and reference Prevost recall SR21-301. Prevost provides the inspection and repair instructions free of charge.
Is the recall repair free?
Yes. Prevost states that inspection and repair instructions for recall 21V348 are provided free of charge. Federal recall law requires manufacturers to remedy safety defects at no cost to the owner when the vehicle is covered by the recall.
What is the safety risk?
The risk is an improperly positioned seat belt for a person in a wheelchair. If the shoulder strap sits wrong, the belt does not restrain the passenger as intended, increasing the risk of injury. Confirm the VIN and follow Prevost's inspection and repair instructions.
When were owners notified about recall 21V348?
Prevost mailed owner notification letters on July 11, 2021. If you bought the coach used or never received a letter, check your VIN and call Prevost customer service with recall number SR21-301.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V348000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 21V348 |
| NHTSA recall # (full) | 21V348000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →