Recall 21V338 affects 249 2019-2020 Eti Etc 37 Ih vehicles for tilt-cylinder failure. Repair is free at any franchised Eti dealer.
Eti is recalling 249 2019-2020 Etc 37 Ih utility vehicles under recall 21V338 because the tilt cylinders on the bucket can fail and allow the bucket to move unintentionally. That movement increases the risk of injury or death, and Eti dealers will complete the recall repair free of charge.
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What's wrong?
The tilt slave cylinder on the 2019-2020 Eti Etc 37 Ih is a hydraulic cylinder for the utility bucket. Hydraulic fluid pressure moves the cylinder so the bucket tilts and stays where the operator puts it. The bucket depends on that cylinder and its valve seals to hold position without operator input.
In NHTSA campaign 21V338, the problem is inside the bucket tilt cylinder. Damaged counterbalance valve seals let hydraulic fluid bypass the seals instead of holding pressure. When pressure leaks past the seals, the cylinder fails to hold the bucket steady, allowing the bucket to drift down slowly without the operator commanding movement.
There is no warning sign before failure. Once the seal problem shows up, an operator notices the bucket moving on its own or drifting down after it has been set in position.
Who's affected?
Covers the 2019 and 2020 model years, with the tilt slave cylinder tied to the boom, crane, or ladder equipment.
| 2020 Eti Etc 37 Ih | Boom/crane/ladder |
|---|---|
| 2019 Eti Etc 37 Ih | Boom/crane/ladder |
| Units affected | 249 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Unintentional bucket movement raises the risk of injury or death to anyone near the equipment. Keep people clear of the bucket, use the equipment cautiously, and schedule the tilt cylinder replacement. Repair is free at any franchised Eti dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Eti Etc 37 Ih is included in this recall.
- Contact a franchised Eti dealer to schedule the free tilt-cylinder replacement that addresses unintended utility-bucket movement.
- Bring the recall notice if Eti mailed one. If not, reference recall number 21V338 when you call.
- Keep people clear of the utility bucket until the repair is complete.
- Call Eti customer service at 1-405-748-3841 if you need scheduling help.
What happens at the repair
At the dealer, an Eti technician replaces the tilt cylinders that control the utility bucket's tilt movement. The recall covers the replacement parts and labor, so the owner does not pay for the repair. The service desk can confirm the vehicle by VIN, open the recall repair order, and document that the new tilt cylinders were installed before the bucket returns to service.
Timeline
| May 12, 2021 | NHTSA published the recall |
|---|---|
| June 17, 2021 | Owner notification mailed |
| July 9, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V338?
Recall 21V338 covers 249 2019-2020 Eti Etc 37 Ih vehicles with tilt cylinders on the utility bucket that can fail and allow unintentional bucket movement. That movement increases the risk of injury and death. Eti will replace the tilt cylinders for free.
What should I do if my 2019-2020 Eti Etc 37 Ih is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 21V338. If it is, contact a franchised Eti dealer or Eti customer service at 1-405-748-3841 to arrange the tilt-cylinder replacement. The recall repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Eti's remedy states that the tilt cylinders will be replaced free of charge. Parts and labor are covered for included vehicles.
Is it safe to use my 2019-2020 Eti Etc 37 Ih before the recall repair?
The recall does not include a do-not-drive instruction, but the stated hazard is unintentional bucket movement that increases injury and death risk. Keep people clear of the bucket, stop using the equipment if the bucket moves unexpectedly, and schedule the free tilt-cylinder replacement.
When were owners notified about recall 21V338?
Eti mailed owner notification letters on June 17, 2021. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific Etc 37 Ih is included, then contact Eti customer service or a franchised Eti dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V338000 |
|---|---|
| Eti customer service | 1-405-748-3841 |
| NHTSA recall # | 21V338 |
| NHTSA recall # (full) | 21V338000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →