Recall 21V294 affects 5 2021 Look Cargo Trailer trailers because an axle hanger bracket can separate. Repair is free at any franchised Look dealer.
Look is recalling 5 2021 Cargo Trailer units under recall 21V294 because the aluminum axle hanger bracket that attaches the axle to the frame can separate and let the axle shift. A failed bracket can affect trailer stability and increase crash risk; Look dealers will complete the repair free of charge.
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What's wrong?
The aluminum axle hanger bracket on the 2021 Look Cargo Trailer is part of the suspension hardware that ties the torsion axle to the trailer frame. In normal use, that bracket holds the axle in its fixed position so the wheels track straight behind the tow vehicle and the trailer load stays supported.
On affected trailers, the bracket material is 3/16 inch thick when it should be 1/4 inch thick. That thinner bracket is undersized for the application, so the bracket can separate from the frame and let the axle shift out of position. Corrected brackets have gussets on the ends, and the 1/4 inch material indicates the right part was installed.
If the bracket fails and the parts separate, the trailer can jolt and sway. That movement is the warning sign that the axle hanger bracket has failed or is failing.
Who's affected?
Covers Look, Cargo Express, and Pace Cargo Trailer nameplates from the 2021 model year, with the same suspension component listed for each.
| 2021 Look Cargo Trailer | suspension component |
|---|---|
| 2021 Cargo Express Cargo Trailer | suspension component |
| 2021 Pace Cargo Trailer | suspension component |
| Units affected | 5 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The listed year, nameplate, and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A bracket failure can affect vehicle stability and increase the risk of a crash. If the bracket fails and the parts separate, the trailer can jolt and sway. Slow down, pull over when safe, and schedule the recall repair soon. Repair is free at any franchised Look dealer.
What should I do?
- Check your VIN to confirm your 2021 Look Cargo Trailer is included in this recall.
- Contact a franchised Look dealer to schedule the free welded-gusset repair that reinforces the aluminum axle hanger bracket and keeps the axle secured to the frame.
- Bring the recall notice if Look has mailed one. If not, reference recall number 21V294 when you call.
- Tow cautiously until the repair is complete. Leave extra following distance and stop using the trailer if it feels unstable.
What happens at the repair
At the dealer, a Look technician welds a gusset onto both ends of the aluminum axle hanger bracket that attaches the axle to the frame. The work strengthens the bracket so it stays attached and keeps the axle from shifting. Parts and labor are covered under recall 21V294, so the owner does not pay for the repair. Owner letters were mailed on May 25, 2021, and the repair is available through the dealer.
Timeline
| April 26, 2021 | NHTSA published the recall |
|---|---|
| May 3, 2021 | Dealer notification began |
| May 17, 2021 | Interim owner notification (was planned for this date) |
| May 21, 2021 | Dealer notification ended |
| May 25, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 21V294?
Recall 21V294 covers 5 2021 Look Cargo Trailer trailers with an aluminum axle hanger bracket that can separate from the frame and let the axle shift. A Look dealer will weld a gusset onto both ends of the bracket for free.
What should I do if my 2021 Look Cargo Trailer is on this recall?
Check your VIN to confirm your specific trailer is included in recall 21V294. If it is, contact a franchised Look dealer to schedule the bracket gusset weld. Reference recall number 21V294 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the safety defect at no cost. For recall 21V294, the dealer repair is a gusset welded onto both ends of the aluminum axle hanger bracket, with parts and labor covered.
What is the safety risk?
The safety risk is reduced trailer stability if the axle hanger bracket separates and the axle shifts. That change in axle position can affect control of the trailer and increase crash risk. Check your VIN, then arrange the free dealer repair if your trailer is included.
When were owners notified about recall 21V294?
Owner notification letters were mailed on May 25, 2021. If you bought the trailer used or never received a letter, check your VIN to confirm whether your specific 2021 Look Cargo Trailer is included, then call the dealer or LGS customer service at 1-877-475-5665.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V294000 |
|---|---|
| Look customer service | 1-877-475-5665 |
| NHTSA recall # | 21V294 |
| NHTSA recall # (full) | 21V294000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →