Recall 21V292 affects 574 2021 Keystone Passport trailers with underrated safety chains. Repair is free at any franchised Keystone dealer.
Keystone is recalling 574 2021 Passport trailers because the installed safety chains are underrated for the trailer's GVWR. If the chains fail, the trailer can detach from the tow vehicle and raise crash risk; Keystone dealers will replace the safety chains free of charge.
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What's wrong?
The safety chains on a 2021 Keystone Passport trailer are the backup connection between the trailer and the tow vehicle. If the coupler or hitch connection separates, the chains are supposed to keep the trailer attached long enough for the driver to stop. They need to be rated for the trailer's Gross Vehicle Weight Rating, which is the maximum loaded weight Keystone assigns to that trailer.
On the affected Passport 282QB, 2400RB, and 2704RK trailers, Keystone specified the wrong safety chain for the floor plan. The installed Norco chain is rated at 7,600 pounds, with a 1,900 pound working load. The correct chain is rated at 11,700 pounds, so the installed chain is not strong enough for the trailer's rating.
There is no warning sign before failure. The chains can look normal during routine hookup, but if they are loaded during a separation event, the lower-rated chain is the problem.
Who's affected?
| 2021 Keystone Passport | Equipment |
|---|---|
| Units affected | 574 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2021 Keystone Passport trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Underrated safety chains can let the trailer separate from the tow vehicle, increasing the risk of a crash. Until the chains are replaced, confirm your VIN is included and avoid towing the trailer if the chains have not been replaced. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2021 Keystone Passport is included in this recall.
- Contact your nearest franchised Keystone dealer to schedule the free safety-chain replacement that matches the trailer's GVWR.
- Bring the recall notice if Keystone mailed one. If not, reference recall number 21V292 when you call.
- Avoid towing the trailer until the repair is complete, because underrated safety chains can let the trailer detach from the tow vehicle.
What happens at the repair
At the dealer, a Keystone technician replaces the underrated safety chains with chains rated for the trailer's Gross Vehicle Weight Rating. The replacement parts and labor are free under the recall. Keystone has a manufacturer reimbursement plan on file, and new vehicles are covered under warranty. If you already paid for a related safety-chain repair before the recall work, ask Keystone customer service or the dealer how to submit documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 26, 2021 | NHTSA published the recall |
|---|---|
| June 2, 2021 | Owner notification mailed |
| June 11, 2021 | Dealer notification began |
| June 11, 2021 | Dealer notification ended |
| June 11, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V292?
Recall 21V292 covers 574 2021 Keystone Passport trailers with safety chains that are underrated for the trailer's Gross Vehicle Weight Rating. Underrated chains can allow the trailer to detach from the tow vehicle, increasing crash risk. Keystone dealers will replace the safety chains for free.
What should I do if my 2021 Keystone Passport is on this recall?
Check your VIN to confirm your specific trailer is included in recall 21V292. If it is, contact a Keystone dealer to schedule the free safety-chain replacement. Reference recall 21V292 or Keystone recall number 21-410 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Keystone's remedy says dealers will replace the safety chains free of charge. Parts and labor are covered at a Keystone dealer.
Is it safe to tow a recalled 2021 Keystone Passport?
The safety risk is trailer detachment from the tow vehicle if the underrated chains cannot do their job. Check your VIN before the next trip. If your trailer is included, ask the Keystone dealer for towing guidance and schedule the free safety-chain replacement.
What if I bought my Keystone Passport used?
The free repair still applies. Recall eligibility follows the trailer, not the first owner. If you never received Keystone's June 2, 2021 owner letter, check your VIN and reference recall 21V292 when you contact a Keystone dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V292000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 21V292 |
| NHTSA recall # (full) | 21V292000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →