Recall 21V279 affects 35 2017-2021 Dennis Eagle Proview and Elite vehicles missing hard-copy owner's manuals. Dennis Eagle dealers send manuals free.
Dennis Eagle is recalling 35 2017-2021 Proview and Elite vehicles because the hard-copy Quick Reference Guide, the owner's manual, was not supplied with the vehicle. Without it, operators lack key function and safety information, which raises the risk of improper operation, crash, or injury; Dennis Eagle will provide the manual free of charge.
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What's wrong?
The required Quick Reference Guide, operator manual, and maintenance manual explain how to operate and service the 2017-2021 Dennis Eagle Proview and Elite trucks. In normal use, those hard-copy manuals stay with the truck so an operator or service technician can read procedures, warnings, controls, and maintenance information inside or near the cab.
On affected trucks, Dennis Eagle supplied the manual information on a USB memory stick instead of hard-copy books. The problem is not a broken mechanical part. The issue is access: the truck cab has no built-in way to display the electronic manuals, so the information that should travel with the truck was not readily usable by the person operating or servicing it.
There is no warning sign before failure because this recall is about missing hard-copy documentation, not a part that wears out. Owners or fleet managers would notice the problem by checking whether the truck has the printed manuals, not by listening for a noise or watching for a dashboard light.
Who's affected?
Both Proview and Elite are included across five model years, all tied to vehicle equipment.
| 2021 Dennis Eagle Proview | vehicle equipment |
|---|---|
| 2020 Dennis Eagle Proview | vehicle equipment |
| 2018 Dennis Eagle Elite | vehicle equipment |
| 2017 Dennis Eagle Elite | vehicle equipment |
| 2020 Dennis Eagle Elite | vehicle equipment |
| 2017 Dennis Eagle Proview | vehicle equipment |
| 2018 Dennis Eagle Proview | vehicle equipment |
| 2019 Dennis Eagle Proview | vehicle equipment |
| 2021 Dennis Eagle Elite | vehicle equipment |
| 2019 Dennis Eagle Elite | vehicle equipment |
| Units affected | 35 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Missing or incomplete owner's manual information leaves the operator without needed instructions for vehicle functions and safety items. That raises the risk of improper operation, which increases the risk of a crash or injury. Keep the corrected manual with the vehicle and review it before using unfamiliar functions. Repair is free at any franchised Dennis Eagle dealer.
What should I do?
- Check your VIN to confirm your 2017-2021 Dennis Eagle Proview or Elite is included in this recall.
- Contact a franchised Dennis Eagle dealer to request the free hard copy owner's manual that supplies the missing vehicle function and safety information.
- Call Dennis Eagle customer service at 1-813-440-8136 with questions and reference recall number 21V279 when you call.
- Keep the hard copy owner's manual in the vehicle once it arrives so operators have the correct safety and function information.
What happens at the repair
For this recall, the dealer process is document delivery, not a mechanical repair. Dennis Eagle dealers send hard copies of the owner manual and Quick Reference Guide at no charge. If your 2017-2021 Elite or Proview is included and the manual is missing, ask the service desk to confirm the recall and provide the printed manual set. Dennis Eagle has a general reimbursement plan on file, so documented out-of-pocket costs tied to this missing manual can be submitted under the manufacturer's standard reimbursement plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 22, 2021 | NHTSA published the recall |
|---|---|
| June 13, 2021 | Owner notification mailed |
| June 20, 2021 | Dealer notification began |
| June 20, 2021 | Interim owner notification (was planned for this date) |
| June 27, 2021 | Dealer notification ended |
Frequently asked questions
What is recall 21V279?
Recall 21V279 covers 35 2017-2021 Dennis Eagle Proview and Elite vehicles that were delivered without the hard-copy Quick Reference Guide, the owner's manual. Without it, the operator lacks complete information about vehicle functions and safety-relevant instructions. Dennis Eagle dealers will send the manual for free.
What should I do if my 2017-2021 Dennis Eagle Proview or Elite is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 21V279. If it is, contact a Dennis Eagle dealer or Dennis Eagle customer service at 1-813-440-8136 and ask for the hard-copy owner's manual. Reference recall number 21V279 and Dennis Eagle recall FSI1454.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the recall defect at no cost. For this recall, Dennis Eagle dealers will send the hard-copy owner's manual free of charge, so the owner or operator has the vehicle-function and safety information that should have been supplied with the vehicle.
What is the safety risk?
The risk is incomplete or inaccurate operating information. If the owner's manual is missing, the operator does not have complete instructions for vehicle functions and safety-relevant information. That can lead to improper operation of the vehicle and increase the risk of a crash or injury.
When were owners notified about recall 21V279?
Dennis Eagle mailed owner notification letters on June 13, 2021. If you bought the vehicle used or never received the letter, check your VIN and contact a Dennis Eagle dealer or Dennis Eagle customer service at 1-813-440-8136. Reference recall number 21V279 and Dennis Eagle recall FSI1454.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V279000 |
|---|---|
| Dennis Eagle customer service | 1-813-440-8136 |
| NHTSA recall # | 21V279 |
| NHTSA recall # (full) | 21V279000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →