Recall 21V278 covers 35 2017-2021 Dennis Eagle Elite and Proview vehicles with incorrect GVWR documents and labels. Repair is free at Dennis Eagle dealers.
Dennis Eagle is recalling 35 2017-2021 Elite and Proview vehicles because the Incomplete Vehicle Document can list the wrong gross vehicle weight rating. An incorrect rating can lead an operator to overload the vehicle, increasing crash risk, and Dennis Eagle dealers will correct the documentation free of charge.
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What's wrong?
The certification label and Incomplete Vehicle Document on 2017-2021 Dennis Eagle Elite and Proview trucks are supposed to show the truck's Gross Vehicle Weight Rating. GVWR is the maximum loaded weight the truck is certified to carry, including the vehicle, body, fuel, cargo, equipment, and occupants. That rating helps match tires, rims, loading, and completed-vehicle certification to the truck's actual limits.
On these trucks, the listed GVWR is incorrect because of an administrative error in the weight information used for earlier model years. The sticker or document itself is the problem, not a broken mechanical part. If the wrong rating is used, the truck can be certified or loaded against inaccurate weight information.
There is no warning sign before failure. Owners do not get a warning light, sound, or change in how the truck drives because the issue is printed information on a label or document.
Who's affected?
Spans the Elite and Proview across the 2017-2021 model years, all tied to vehicle label information.
| 2018 Dennis Eagle Elite | vehicle label (placard or certification) |
|---|---|
| 2021 Dennis Eagle Proview | vehicle label (placard or certification) |
| 2020 Dennis Eagle Proview | vehicle label (placard or certification) |
| 2017 Dennis Eagle Elite | vehicle label (placard or certification) |
| 2019 Dennis Eagle Elite | vehicle label (placard or certification) |
| 2019 Dennis Eagle Proview | vehicle label (placard or certification) |
| 2021 Dennis Eagle Elite | vehicle label (placard or certification) |
| 2017 Dennis Eagle Proview | vehicle label (placard or certification) |
| 2018 Dennis Eagle Proview | vehicle label (placard or certification) |
| 2020 Dennis Eagle Elite | vehicle label (placard or certification) |
| Units affected | 35 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Incorrect documents and labels can lead an operator to overload the vehicle, which increases crash risk. Treat the listed weight limits as suspect until the corrected documents and labels are installed, and avoid loading near the stated maximum before the dealer update. Repair is free at any franchised Dennis Eagle dealer.
What should I do?
- Check your VIN to confirm your 2017-2021 Dennis Eagle Elite or Proview is included in this recall.
- Contact a franchised Dennis Eagle dealer to schedule the free document and label update that corrects the GVWR rating.
- Bring the recall notice if Dennis Eagle mailed one. If not, reference recall number 21V278 when you call.
- Avoid loading the vehicle near the listed GVWR until the dealer corrects the documents and labels.
What happens at the repair
At the dealer, a Dennis Eagle technician provides corrected incomplete vehicle documents and installs or supplies corrected weight-rating labels for the affected 2017-2021 Elite and Proview vehicles. The documents and labels are provided free under the recall. Owner letters were mailed June 14, 2021, so this repair process is open now. Dennis Eagle has a general reimbursement plan on file for documented owner-paid work tied to this recall. If you already paid for corrected documents or labels, contact Dennis Eagle customer service with your paperwork and ask how to submit a reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 22, 2021 | NHTSA published the recall |
|---|---|
| June 14, 2021 | Owner notification mailed |
| June 20, 2021 | Dealer notification began |
| June 20, 2021 | Interim owner notification (was planned for this date) |
| June 27, 2021 | Dealer notification ended |
Frequently asked questions
What is recall 21V278?
Recall 21V278 covers 35 2017-2021 Dennis Eagle Elite and Proview vehicles with incorrect Gross Vehicle Weight Rating information in the Incomplete Vehicle Document. That wrong rating can lead an operator to overload the vehicle, increasing crash risk. Dennis Eagle dealers will provide corrected documents and labels for free.
What should I do if my 2017-2021 Dennis Eagle Elite or Proview is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 21V278. If it is, contact a franchised Dennis Eagle dealer to schedule the corrected documents and labels. Reference recall 21V278 and Dennis Eagle recall number FSI1453 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Dennis Eagle will provide the corrected documents and labels free of charge at a Dennis Eagle dealer.
What is the safety risk in recall 21V278?
The risk is vehicle overloading from an incorrect Gross Vehicle Weight Rating. If the operator relies on the wrong rating, the vehicle can be overloaded, increasing crash risk. The dealer remedy replaces the incorrect information with corrected documents and labels.
When were owners notified about recall 21V278?
Dennis Eagle mailed owner notification letters on June 14, 2021. If you bought the vehicle used or never received a letter, check your VIN and contact a Dennis Eagle dealer with recall number 21V278.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V278000 |
|---|---|
| Dennis Eagle customer service | 1-813-440-8136 |
| NHTSA recall # | 21V278 |
| NHTSA recall # (full) | 21V278000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →