Recall 21V265 covers 215 2021 Tiffin Phaeton motorhomes for an improperly attached roof body panel. Repair is free at any franchised Tiffin dealer.
Tiffin is recalling 215 2021 Phaeton motorhomes with a passenger side roof awning because a roof mounted body panel was improperly attached to the roof. The panel can detach, become a road hazard, and raise the risk of a crash; Tiffin dealers will complete the recall repair free of charge.
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What's wrong?
The roof fairing on the 2021 Tiffin Phaeton is a body panel that works as a wind deflector for the passenger-side roof-mounted awning. It sits on the roof and helps manage airflow around the awning assembly while the motorhome is moving. When installed correctly, the fairing depends on proper surface preparation and adhesive contact to stay secured to the roof.
On affected Phaeton motorhomes, the roof surface and the fairing surface were not prepared correctly before the panel was glued in place. That poor prep kept the adhesive from bonding as designed. The fairing is therefore attached with less adhesive strength than Tiffin intended, which is why the repaired version uses upgraded glue and adhesive.
Tiffin did not identify a symptom an owner can rely on before the fairing fails. There is no warning sign before failure.
Who's affected?
| 2021 Tiffin Phaeton | body structure |
|---|---|
| Units affected | 215 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2021 Tiffin Phaeton motorhome is on the list. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
A roof mounted body panel can detach and become a road hazard, increasing crash risk. There is no warning sign before failure, so schedule the inspection and repair soon if your VIN is included. Drive cautiously until the panel has been inspected. Repair is free at any franchised Tiffin dealer.
What should I do?
- Check your VIN to confirm your 2021 Tiffin Phaeton is included in this recall.
- Contact a franchised Tiffin dealer to schedule the free roof body-panel inspection and adhesion repair, which secures the panel to the roof.
- Bring the owner letter if you have it, or reference recall number 21V265 when you call.
- Avoid driving with the awning-side roof body panel loose or visibly separated; ask the dealer for guidance before moving the motorhome.
What happens at the repair
At the dealer, a Tiffin technician inspects the roof mounted body panel near the passenger side awning to confirm whether it was attached correctly. When the panel needs repair, the technician properly adheres it to the roof. The inspection and any needed body panel repair are free under the recall, with parts, materials, and labor covered by Tiffin at no charge to the owner.
Timeline
| April 15, 2021 | NHTSA published the recall |
|---|---|
| April 26, 2021 | Owner notification mailed |
| June 7, 2021 | Dealer notification began |
| June 7, 2021 | Dealer notification ended |
| June 7, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V265?
Recall 21V265 covers 215 2021 Tiffin Phaeton motorhomes with a roof-mounted passenger-side awning. A roof-mounted body panel was not attached correctly, so it can detach and become a road hazard, increasing crash risk. Tiffin dealers will inspect and secure the panel for free.
What should I do if my 2021 Tiffin Phaeton is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 21V265. If it is, contact a franchised Tiffin dealer to schedule the roof body panel inspection and repair. Reference recall number 21V265 or Tiffin recall TIF-115 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Tiffin will inspect and properly adhere the roof-mounted body panel free of charge at a franchised Tiffin dealer.
What is the safety risk in recall 21V265?
The safety risk is a loose roof-mounted body panel that can detach from the motorhome and become a road hazard. NHTSA campaign 21V265 ties that hazard to an increased crash risk. The repair path is clear: have a Tiffin dealer inspect and secure the panel for free.
When were owners notified about recall 21V265?
Tiffin mailed owner letters on April 26, 2021. If you bought the motorhome used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then contact a Tiffin dealer or Tiffin customer service at 1-256-356-8661.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V265000 |
|---|---|
| Tiffin customer service | 1-256-356-8661 |
| NHTSA recall # | 21V265 |
| NHTSA recall # (full) | 21V265000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →