Recall 21V257 affects 279,040 2009-2015 Toyota Venza vehicles for driver-door SRS wiring damage. Repair is free at any franchised Toyota dealer.
Toyota is recalling 279,040 2009-2015 Venza vehicles because regular use of the driver-side door can damage Supplemental Restraint System wiring. Damaged wires can make the air bag sensor inoperable, prevent the driver-side side and curtain air bags from deploying in a crash, and increase injury risk; Toyota dealers will complete the repair free of charge.
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What's wrong?
The front driver's door wire harness on the 2009-2015 Toyota Venza is a bundle of wires that carries electrical signals through the driver's door area. Part of that circuit connects with the Supplemental Restraint System, the system that monitors and controls air bag operation. The side curtain air bag system depends on that wiring staying intact.
On affected Venzas, the harness design is vulnerable to damage during normal use of the driver's door. Opening and closing the door bends and moves the wiring in the same area over time. If the wires wear or break, the restraint system loses the clean electrical path it needs to confirm that the air bag circuit is ready.
Owners should see the SRS warning lamp illuminate if this condition is present. The vehicle computer will also store a diagnostic trouble code, which gives a Toyota dealer a starting point for confirming the damaged circuit.
Who's affected?
Spans the 2009 through 2015 model years, with each listed Venza tied to the driver-door wire harness for the side curtain air bag.
| 2009 Toyota Venza | side curtain air bag |
|---|---|
| 2010 Toyota Venza | side curtain air bag |
| 2011 Toyota Venza | side curtain air bag |
| 2012 Toyota Venza | side curtain air bag |
| 2013 Toyota Venza | side curtain air bag |
| 2014 Toyota Venza | side curtain air bag |
| 2015 Toyota Venza | side curtain air bag |
| Units affected | 279,040 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific crossover is included.
What's the safety risk?
Damaged wiring can make the air bag sensor inoperable, which can prevent driver side side and curtain air bags from deploying and increase injury risk in a crash. The SRS warning lamp will illuminate and a diagnostic code will be set. Schedule the inspection soon. Repair is free at any franchised Toyota dealer.
What should I do?
- Check your VIN to confirm your 2009-2015 Toyota Venza is included in this recall.
- Contact a franchised Toyota dealer to schedule the free driver-side front door wire harness inspection and replacement that fixes the damaged SRS wiring for the driver-side side and curtain air bags.
- Bring the recall notice if Toyota mailed one, and reference recall number 21V257 when you call.
- Avoid delaying the repair after your VIN is confirmed; damaged SRS wiring can stop the driver-side side and curtain air bags from deploying in a crash.
What happens at the repair
At the dealer, a Toyota technician inspects the driver-side front door wire harness and replaces it if the harness is damaged or affected by the recall. The inspection, replacement parts, and labor are free under recall 21V257. If you already paid out of pocket for a related driver-side front door wire harness or SRS wiring repair before the recall notice, Toyota's standard reimbursement plan covers documented expenses. Bring your repair paperwork to the service desk when you arrive.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 13, 2021 | NHTSA published the recall |
|---|---|
| April 13, 2021 | Dealer notification began |
| April 13, 2021 | Dealer notification ended |
| May 31, 2021 | Interim owner notification (was planned for this date) |
| October 19, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 21V257?
Recall 21V257 covers 279,040 2009-2015 Toyota Venza vehicles with driver-side Supplemental Restraint System wiring that can be damaged by regular door use. Damaged wiring can disable the air bag sensor and stop the driver-side side and curtain air bags from deploying in a crash. Toyota dealers will inspect and replace the harness for free.
What should I do if my 2009-2015 Toyota Venza is on this recall?
Check your VIN to confirm your specific Venza is included in recall 21V257. If it is, contact a franchised Toyota dealer to schedule the driver-side front door wire harness inspection. The dealer will replace the harness if needed, free of charge.
Is the recall repair free?
Yes. Federal recall law requires Toyota to repair the defect at no cost. A franchised Toyota dealer will inspect the driver-side front door wire harness and replace it if needed, free of charge.
What is the safety risk?
The risk is reduced driver-side air bag protection in a crash. If the wiring is damaged, the air bag sensor can become inoperable, which can prevent the driver-side side and curtain air bags from deploying and increase injury risk. Toyota's dealer repair addresses the wiring harness.
What if I bought my Toyota Venza used?
The free recall repair still applies. Recall coverage follows the vehicle, not the original owner. Check your VIN to confirm whether your specific 2009-2015 Venza is included, then give recall 21V257 to the Toyota dealer when you schedule service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V257000 |
|---|---|
| Toyota customer service | 1-800-331-4331 |
| NHTSA recall # | 21V257 |
| NHTSA recall # (full) | 21V257000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →