Recall 21V237 covers 1 2019 Mercedes-Benz Sprinter (VS30) vehicle with mismatched VIN labels. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling one 2019 Sprinter (VS30) vehicle under recall 21V237 because the VIN shown on the dashboard, certification label, and body-in-white does not match. That mismatch can keep the owner from receiving open safety-recall notices, increasing the risk of injury, crash, or fire; Mercedes-Benz dealers will complete the repair free of charge.
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What's wrong?
The VIN is the vehicle identification number, the unique identifier that ties a 2019 Mercedes-Benz Sprinter (VS30) to its title, registration, certification label, and repair history. On this Sprinter, the VIN shown on the dashboard label, certification label, and body-in-white is supposed to match the VIN assigned in production. Those labels tell dealers, inspectors, and owners which exact vehicle they are handling.
This recall is about a labeling and identification error, not a broken driving part. During production, a software error transposed certain VIN characters while Mercedes-Benz was changing manufacturer designations from Daimler AG to Mercedes-Benz AG. That left the vehicle with VIN markings that do not match across the required locations, so the Sprinter does not meet the federal certification rule.
There is no warning sign before failure. An owner would not feel, hear, or smell this problem while driving; it shows up when the VIN is checked against the labels and production information.
Who's affected?
| 2019 Mercedes-Benz Sprinter (VS30) | vehicle label (placard or certification) |
|---|---|
| Units affected | 1 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
The wrong VIN on the dashboard or certification label can keep an owner from receiving safety recall notices for the vehicle. That means an open recall can go unrepaired, increasing the risk of injury, a crash, or fire. Use the VIN check, then schedule the correction if your VIN is included. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2019 Mercedes-Benz Sprinter (VS30) is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free dash VIN and certification-label replacement that corrects the mismatched vehicle identification numbers.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 21V237 and Mercedes-Benz recall VS3VINCHA when you call.
- Call Mercedes-Benz customer service at 1-877-762-8267 with questions about the appointment or owner letter.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the incorrect VIN shown on the dashboard and certification label so the vehicle identification matches the Sprinter. The dealer work is free under the recall. If you paid for a related VIN label or certification label correction before the recall notice, Mercedes-Benz's standard reimbursement plan covers qualifying documented expenses. Bring prior repair paperwork to the service desk and ask how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 5, 2021 | NHTSA published the recall |
|---|---|
| May 11, 2021 | Owner notification mailed |
| May 17, 2021 | Dealer notification began |
| May 17, 2021 | Dealer notification ended |
| May 24, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V237?
Recall 21V237 covers 1 2019 Mercedes-Benz Sprinter (VS30) with mismatched VIN markings on the dashboard, certification label, and body-in-white. Because the VIN markings do not match, the owner can miss open safety-recall notices. Mercedes-Benz dealers replace the affected VIN markings for free.
What should I do if my 2019 Mercedes-Benz Sprinter (VS30) is on this recall?
Check your VIN to confirm whether your specific 2019 Mercedes-Benz Sprinter (VS30) is included in recall 21V237. If it is, contact a franchised Mercedes-Benz dealer and ask for recall VS3VINCHA. The dealer will replace the dashboard VIN and certification label for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost, and Mercedes-Benz dealers will replace the affected VIN markings free of charge. The recall repair became available on May 11, 2021.
What is the safety risk?
The risk is missed recall information. If the VIN markings on the vehicle do not match, the owner can fail to receive notices for open safety recalls, increasing the risk of injury, a crash, or fire. The free dealer repair corrects the VIN markings.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V237000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 21V237 |
| NHTSA recall # (full) | 21V237000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →