Recall 21V228 covers 6 2021 Mercedes-Benz E 350, E 450, and AMG E63 vehicles for rear camera and parking sensor failure. Free franchised Mercedes-Benz dealer repair.
Mercedes-Benz is recalling 6 2021 E 350, E 450, and AMG E63 vehicles because the parking control unit can stop the rearview camera image from displaying and make parking sensors miss objects. That reduces rear visibility and awareness and raises crash risk; the Mercedes-Benz dealer repair will be free once available.
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What's wrong?
The parking control unit on the 2021 Mercedes-Benz E 350, E 450, and AMG E63 is the electronic module that coordinates the rearview camera display and parking sensors. When the system works normally, it sends the camera image to the screen and interprets sensor information around the rear of the vehicle. That helps the driver see and judge objects while backing up.
On affected vehicles, an unapproved parking control unit was installed during production. Its hardware and software version did not match the approved setup for these vehicles. As a result, the rearview camera image can fail to appear, and the parking sensors can misidentify objects or fail to detect them.
There is no warning sign before failure. The driver will not get an advance alert that the parking control unit is about to stop showing the image or reading objects correctly.
Who's affected?
Covers the E 350, E 450, and AMG E63, all tied to the same parking control unit and two back-over-prevention functions.
| 2021 Mercedes-Benz E 350 | External/pedestrian alert |
|---|---|
| 2021 Mercedes-Benz E 350 | Camera |
| 2021 Mercedes-Benz E 450 | External/pedestrian alert |
| 2021 Mercedes-Benz E 450 | Camera |
| 2021 Mercedes-Benz AMG E63 | External/pedestrian alert |
| 2021 Mercedes-Benz AMG E63 | Camera |
| Units affected | 6 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific car.
What's the safety risk?
An inoperative rearview camera display or parking sensor reduces the driver's view and awareness behind the vehicle, increasing crash risk. There is no warning sign before the display or sensors stop working, so use mirrors and look behind you when backing up. Repair will be free at any franchised Mercedes-Benz dealer once available.
What should I do?
- Check your VIN to confirm your 2021 Mercedes-Benz E 350, E 450, or AMG E63 vehicle is included in this recall.
- Contact Mercedes-Benz customer service at 1-800-367-6372 for owner instructions before scheduling service.
- Reference recall number 21V228 when you call a franchised Mercedes-Benz dealer.
- Schedule the free parking-control-unit replacement that fixes the rearview camera display and parking-sensor detection problem.
- Use extra care when backing up until the repair is complete. Check behind the vehicle before reversing.
What happens at the repair
When the dealer repair is available, a Mercedes-Benz technician replaces the parking control unit covered by this recall. Parts and labor are covered, so the owner does not pay for the recall repair. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because the involved vehicles were still under Mercedes-Benz control and remain covered by warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| April 1, 2021 | NHTSA published the recall |
|---|---|
| April 8, 2021 | Dealer notification began |
| April 8, 2021 | Owner notification mailed |
| May 31, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 31, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V228?
Recall 21V228 covers 6 2021 Mercedes-Benz E 350, E 450, and AMG E63 vehicles with a parking control unit defect. The unit can stop the rearview camera image from displaying and cause parking sensors to miss or misidentify objects. Mercedes-Benz will replace the parking control unit for free.
What should I do if my 2021 Mercedes-Benz E 350, E 450, or AMG E63 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 21V228. If it is, contact a franchised Mercedes-Benz dealer and reference recall number 21V228. Mercedes-Benz began the recall on April 8, 2021, and the parking control unit replacement is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair covered safety defects at no cost, and Mercedes-Benz says it will replace the parking control unit free of charge. Parts and labor are covered at a franchised Mercedes-Benz dealer.
What is the safety risk?
The risk is reduced rear visibility and reduced awareness of objects behind the vehicle. If the rearview camera display stops working or parking sensors miss an object, the driver has less help while backing up, which increases crash risk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V228000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 21V228 |
| NHTSA recall # (full) | 21V228000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →