Recall 21V077 affects 198 2019-2020 Mercedes-Benz Sprinter vans for delayed or obstructed rearview camera display. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 198 2019-2020 Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vans with the Connect 5 multimedia system because the rearview camera display is delayed at the start of backing or blocked by an eCall pop-up. A delayed or obstructed image can reduce the driver's view behind the van and increase crash risk; the Mercedes-Benz dealer repair is free.
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What's wrong?
The Connect 5 multimedia system in 2019-2020 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vans includes the display that shows the rearview camera image. That camera view is supposed to appear when reverse gear is engaged, so the driver can see the area behind the van before backing up.
The recall concerns a software display problem, not a broken camera lens. On included vans, the rearview image does not appear within the required 2 seconds from the start of backing. The image also gets covered by the Emergency Call, or eCall, pop-up window when eCall is active while the van is in reverse.
There is no warning sign before failure. You find out when the rearview image is delayed, missing, or covered after shifting into reverse, so check mirrors and the area behind the van before moving backward.
Who's affected?
Covers Sprinter 1500, 2500, 3500, and 4500 vans from the 2019 and 2020 model years, all tied to the camera system.
| 2019 Mercedes-Benz Sprinter 4500 | Camera |
|---|---|
| 2020 Freightliner Sprinter 4500 | Camera |
| 2019 Freightliner Sprinter 4500 | Camera |
| 2019 Mercedes-Benz Sprinter 2500 | Camera |
| 2019 Freightliner Sprinter 3500 | Camera |
| 2020 Mercedes-Benz Sprinter 4500 | Camera |
| 2019 Mercedes-Benz Sprinter 3500 | Camera |
| 2020 Mercedes-Benz Sprinter 3500 | Camera |
| 2019 Freightliner Sprinter 1500 | Camera |
| 2020 Freightliner Sprinter 2500 | Camera |
| 2020 Freightliner Sprinter 3500 | Camera |
| 2019 Freightliner Sprinter 2500 | Camera |
| 2020 Mercedes-Benz Sprinter 1500 | Camera |
| 2020 Mercedes-Benz Sprinter 2500 | Camera |
| 2020 Freightliner Sprinter 1500 | Camera |
| 2019 Mercedes-Benz Sprinter 1500 | Camera |
| Units affected | 198 |
A matching year and Sprinter model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A delayed or obstructed rearview camera display reduces the driver's view behind the vehicle and increases crash risk while backing up. Use mirrors and turn to check behind the vehicle before reversing, and schedule the software update soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, or Sprinter 4500 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free software update that fixes the delayed or obstructed rearview camera display.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 21V077 when you call.
- Use mirrors and a spotter when backing up until the software update is complete.
What happens at the repair
At the dealer, a Mercedes-Benz technician updates the vehicle software so the rearview camera image displays as required when the vehicle is shifted into reverse and is not covered by the Emergency Call pop-up during backing. The software update and labor are free under the recall. Mercedes-Benz lists a standard reimbursement plan for this campaign. If you already paid for the same software repair before the recall notice, ask Mercedes-Benz customer service or the service desk how to submit documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 17, 2021 | NHTSA published the recall |
|---|---|
| March 5, 2021 | Owner notification mailed |
| March 15, 2021 | Dealer notification began |
| March 15, 2021 | Dealer notification ended |
| March 22, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V077?
Recall 21V077 covers 198 2019-2020 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vehicles with Connect 5 and a rearview camera. The rearview image can display late or be blocked by an emergency-call pop-up while backing, increasing crash risk.
What should I do if my 2019-2020 Mercedes-Benz Sprinter is on this recall?
Check your VIN to confirm your specific van is included in recall 21V077. If it is, contact a franchised Mercedes-Benz dealer and ask for the Connect 5 rearview-camera software update. Reference recall number 21V077 or Mercedes-Benz recall number VS3RUECON when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the remedy says dealers will perform the software update free of charge. The repair is available through a franchised Mercedes-Benz dealer.
What is the safety risk?
The risk is reduced rear visibility while backing. If the rearview image displays late or is covered by the emergency-call pop-up, the driver has less view of what is behind the van, increasing crash risk.
When did owner notices go out?
The recall began March 5, 2021. If you bought the van used or never received a letter, the VIN still decides whether the free repair applies. Check your VIN, then call a franchised Mercedes-Benz dealer if your van is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V077000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 21V077 |
| NHTSA recall # (full) | 21V077000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →