If your VIN is in recall 21V057, Mercedes-Benz will replace the unsecured dashboard on affected 2020-2021 GLE and GLS vehicles for free.
Mercedes-Benz is recalling 8 2020-2021 Gle 350, Gle 450, Gls 450, and AMG GLE53 vehicles because the dashboard surface can separate from its base material. In a crash with passenger air bag deployment, an unsecured dashboard can impair air bag inflation and increase injury risk; Mercedes-Benz dealers will secure the dashboard free of charge.
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What's wrong?
The dashboard in the 2020-2021 Mercedes-Benz Gle 350, Gle 450, Gls 450, and AMG GLE53 is the interior panel across the front of the cabin. Its surface layer is bonded to a base material, which gives the panel its shape and keeps the visible covering attached under heat, vibration, and normal cabin use.
On affected vehicles, the supplier's process skipped a pretreatment step on the dashboard base material. That pretreatment helps the surface layer bond to the base. A programming error in the supplier's production process allowed some dashboard carriers to move forward without that step, so the surface is not secured the way Mercedes-Benz specified.
There is no warning sign before failure. Because the bond problem is inside the dashboard material, an owner is not expected to get an advance symptom before the surface separates or loosens.
Who's affected?
The scope spans 4 Mercedes-Benz SUV variants across 2020 and 2021, all with the same dashboard component.
| 2020 Mercedes-Benz Gle 350 | body or structural component |
|---|---|
| 2020 Mercedes-Benz Gle 450 | body or structural component |
| 2020 Mercedes-Benz Gls 450 | body or structural component |
| 2021 Mercedes-Benz AMG GLE53 | body or structural component |
| Units affected | 8 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
In a crash that deploys the passenger air bag, an unsecured dashboard can interfere with air bag inflation and increase injury risk for the front passenger. There is no warning sign before this failure. If your VIN is included, schedule the repair soon and ask the dealer about safe use until the dashboard is replaced. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2020-2021 Mercedes-Benz Gle 350, Gle 450, Gls 450, or AMG GLE53 is included in this recall.
- Contact your nearest franchised Mercedes-Benz dealer to schedule the free dashboard replacement, which re-secures the dashboard surface so the passenger air bag can inflate properly in a crash.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 21V057 and Mercedes-Benz recall 2021030003 when you call.
- Keep the repair appointment, since the unsecured dashboard surface can impair passenger air bag inflation in a crash.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the dashboard surface assembly so it is properly secured to the base material. The replacement parts and labor are free under the recall. Out-of-pocket dashboard repairs already paid are handled through the existing new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remained under warranty. Ask the service desk how warranty coverage applies if you have repair paperwork for this condition.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| February 5, 2021 | NHTSA published the recall |
|---|---|
| February 12, 2021 | Dealer notification began |
| March 26, 2021 | Interim owner notification (was planned for this date) |
| April 16, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 21V057?
Recall 21V057 covers 8 2020-2021 Mercedes-Benz Gle 350, Gle 450, Gls 450, and AMG GLE53 vehicles with a dashboard surface that was not properly secured to its base material. In a crash with passenger air bag deployment, the loose dashboard can impair air bag inflation and increase injury risk.
What should I do if my 2020-2021 Mercedes-Benz Gle 350, Gle 450, Gls 450, or AMG GLE53 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 21V057. If it is, contact a franchised Mercedes-Benz dealer to schedule the dashboard replacement. Reference recall number 21V057 and Mercedes-Benz recall number 2021030003 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes-Benz dealers will replace the dashboard free of charge. Parts and labor are covered under this recall.
What is the safety risk?
The safety risk is reduced passenger air bag protection during a crash. If the passenger air bag deploys, an unsecured dashboard can impair air bag inflation and increase the risk of injury. The dealer fix is a free dashboard replacement.
When did the Mercedes-Benz dashboard recall repair start?
The recall repair began April 16, 2021. Mercedes-Benz dealers can replace the dashboard under recall 21V057 at no cost. Call a franchised Mercedes-Benz dealer or Mercedes-Benz customer service at 1-800-367-6372 with the recall number ready.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V057000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 21V057 |
| NHTSA recall # (full) | 21V057000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →