Recall 21V025 affects 8,291 2020 INFINITI QX50 vehicles with illegible tire-and-loading placards. Repair is free at any franchised INFINITI dealer.
INFINITI is recalling 8,291 2020 QX50 vehicles because the Tire and Loading Information placard has illegible tire size and loading capacity text. If that label cannot be read, the wrong tire size or too much load can increase crash risk; INFINITI dealers will complete the recall repair free of charge.
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What's wrong?
The tire and loading information placard on the 2020 INFINITI QX50 is the printed label that tells an owner or service desk the tire size and loading capacity for that vehicle. Those details matter because tire choice and load limits have to match the vehicle, not just the model name. The label is supposed to be readable for the life of the vehicle.
On affected QX50 vehicles, some black text on the tire placard was not fully printed. Nissan traced the problem to the placard supplier's mesh-cleaning process. Dry paint on the printing mesh blocked parts of certain characters, so letters such as R and F did not transfer cleanly to the label.
There is no warning sign before the label problem is found. The issue is visible only when someone reads the placard and sees missing or partially printed black characters.
Who's affected?
The tire label and tire scope both point to the same tire placard for 20 inch tire fitment.
| 2020 INFINITI QX50 | vehicle label (placard or certification) |
|---|---|
| 2020 INFINITI QX50 | tire |
| Units affected | 8,291 |
| Field incidents | NHTSA has logged 82 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific SUV.
What's the safety risk?
Illegible tire size or loading capacity information can lead to the wrong tire size being installed or to the vehicle being overloaded, increasing the risk of a crash. There is no warning sign before this information problem affects a tire choice, so confirm your VIN and schedule the inspection. Repair is free at any franchised INFINITI dealer.
What should I do?
- Check your VIN to confirm your 2020 INFINITI QX50 is included in this recall.
- Contact your nearest franchised INFINITI dealer to schedule the free Tire and Loading Information placard inspection and replacement so tire size and loading capacity can be read.
- Bring the recall notice if INFINITI mailed one. If not, reference recall number 21V025 when you call.
- Avoid replacing tires or loading the vehicle based only on an unreadable placard; ask the dealer to confirm the correct tire size and loading capacity until the label is repaired.
What happens at the repair
At the dealer, an INFINITI technician inspects the Tire and Loading Information placard for legible tire size and loading capacity text. If the placard cannot be read clearly, the technician replaces it. The recall repair is free, and parts and labor are covered. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, since the subject vehicles are under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| January 26, 2021 | NHTSA published the recall |
|---|---|
| January 27, 2021 | Dealer notification began |
| January 27, 2021 | Dealer notification ended |
| March 16, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| March 16, 2021 | Interim owner notification (was planned for this date) |
| March 17, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 21V025?
Recall 21V025 covers 8,291 2020 INFINITI QX50 vehicles with Tire and Loading Information placard text that is hard to read. The placard includes tire size and loading capacity information. INFINITI dealers will inspect the placard and replace it for free when needed.
What should I do if my 2020 INFINITI QX50 is on this recall?
Check your VIN to confirm your specific QX50 is included in recall 21V025. If it is, contact a franchised INFINITI dealer and ask for the PC788 placard inspection. Reference recall number 21V025 when you call. The dealer repair is free.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair safety recall defects at no cost. INFINITI dealers will inspect the Tire and Loading Information placard and replace it free of charge if the text, tire size, or loading capacity information is illegible.
What is the safety risk?
The safety risk is incorrect tire selection or vehicle overloading from an illegible placard. That error can increase crash risk. The fix is the free dealer inspection and placard replacement when the label is hard to read.
When did INFINITI notify owners about recall 21V025?
INFINITI began this recall on March 17, 2021. If you bought the QX50 used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then call an INFINITI dealer with recall number 21V025.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V025000 |
|---|---|
| INFINITI customer service | 1-800-662-6200 |
| NHTSA recall # | 21V025 |
| NHTSA recall # (full) | 21V025000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →