Recall 21V015 affects 209 2021 Keystone Crossroads Redwood recreational trailers for loose axle U-bolts. Repair is free at any franchised Keystone dealer.
Keystone is recalling 209 2021 Crossroads Redwood recreational trailers because improperly torqued U-bolts on D80 Dexter axles can loosen and let the axle slide. If the axle moves, handling suffers and crash risk rises; Keystone dealers will complete the recall repair free of charge.
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What's wrong?
On the 2021 Keystone Crossroads Redwood trailers in this recall, the axle is clamped to the leaf spring assembly with U-bolts. Those U-shaped fasteners wrap around the axle and hold it tight against the springs, which support the trailer and keep the axle positioned squarely under the frame. When the U-bolts are torqued correctly, the axle stays aligned as the suspension moves over the road.
On affected trailers built with D80 Dexter Axles, the spring U-bolts were not tightened to the proper torque. That loose clamp lets the axle shift on the spring instead of staying fixed in place. In NHTSA campaign 21V015, Keystone says the U-bolts are not being replaced; the repair is to torque the axle spring U-bolts correctly.
Before failure, owners can inspect for springs that look out of alignment or U-bolt fasteners that look loose. Those are warning signs that the axle clamp has lost the tight hold it needs.
Who's affected?
Front and rear suspension U-bolt assemblies are listed, so axle position alone does not confirm whether a trailer is included.
| 2021 Keystone Crossroads Redwood | rear suspension |
|---|---|
| 2021 Keystone Crossroads Redwood | front suspension |
| Units affected | 209 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Loose U-bolt fasteners can let the axle move, which can cause poor handling and increase crash risk. If the springs look out of alignment or the U-bolts look loose, park the trailer and call a Keystone dealer before towing it farther. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2021 Keystone Crossroads Redwood is included in this recall.
- Contact a franchised Keystone dealer to schedule the free U-bolt tightening that keeps the axle from loosening and sliding.
- Bring the recall notice if you have it. Reference recall number 21V015 and Keystone recall 21-394 when you call.
- Drive cautiously until the repair is complete, and stop if the trailer handles poorly.
What happens at the repair
At the dealer, a Keystone technician properly tightens the U-bolts on the D80 Dexter axle assembly so the axle hardware is secured. The recall repair is free, and parts and labor are covered. Keystone has a manufacturer reimbursement plan on file for documented out-of-pocket repairs tied to this condition. New vehicles are also covered under warranty. If you already paid for a related U-bolt or axle repair before the recall work, bring your repair paperwork and receipts to the service desk or contact Keystone customer service.
| Reimbursement | Reimbursement available |
|---|
Timeline
| January 20, 2021 | NHTSA published the recall |
|---|---|
| February 8, 2021 | Owner notification mailed |
| February 26, 2021 | Dealer notification began |
| February 26, 2021 | Dealer notification ended |
| February 26, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V015?
Recall 21V015 covers 209 2021 Keystone Crossroads Redwood recreational trailers built on D80 Dexter axles. Improperly torqued U-bolts can loosen, letting the axle slide and causing poor handling that increases crash risk. Keystone dealers will properly tighten the U-bolts for free.
What should I do if my 2021 Keystone Crossroads Redwood is on this recall?
Check your VIN to confirm your specific trailer is included in recall 21V015. If it is, contact a franchised Keystone dealer to schedule U-bolt tightening. Reference recall 21V015 or Keystone recall 21-394 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Keystone dealers will properly tighten the affected U-bolts free of charge. Keystone lists 1-866-425-4369 as the customer service number for this recall.
What is the safety risk in recall 21V015?
The safety risk is poor vehicle handling if the axle moves. Keystone reported that loosened U-bolts can let the axle slide on affected D80 Dexter axles, increasing crash risk. If your VIN is included, schedule the free U-bolt tightening before normal travel.
When did Keystone begin this recall?
Keystone began recall 21V015 on February 8, 2021. Owner notices and dealer repairs are already open, so included owners can contact a franchised Keystone dealer now to schedule the free U-bolt tightening.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V015000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 21V015 |
| NHTSA recall # (full) | 21V015000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →