Recall 21V003 affects 61 2019-2021 Crestline Coach CCL150 Type I and Type Iii ambulances for defective seat belt anchors. Free dealer repair.
Crestline Coach is recalling 61 2019-2021 CCL150 Type Iii and CCL150 Type I ambulances because seat belt mounting inserts in the patient compartment side-facing CPR seat were crimped incorrectly. The defect can reduce or eliminate the seat belt harness's effectiveness in a crash, increasing injury risk; the dealer repair will be free once available.
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What's wrong?
The seat belt system in the patient compartment of affected 2019-2021 Crestline Coach CCL150 Type I and CCL150 Type Iii ambulances uses a six point belt at the street side CPR seating position. That belt is meant to hold the seated patient care attendant in place during transport, with the retractor managing belt tension and the shoulder belt D-ring routing the belt across the upper body.
The problem is in the threaded inserts that anchor the rearward retractor and shoulder belt D-ring. Two inserts were installed too close to a mounting flange, so the insert was not crimped correctly into the structure. A poorly crimped insert gives the mounting bolt less secure material to hold, which weakens the belt anchor point under load.
Owners or service crews can look for a loose retractor mounting bolt or a loose shoulder belt D-ring bolt at that CPR seat. Those loose bolts are the warning sign for this condition.
Who's affected?
Covers both CCL150 Type I and CCL150 Type Iii vehicles across 2019-2021, with separate seat belt and critical-fastener listings tied to the same campaign.
| 2019 Crestline Coach CCL150 Type Iii | seat belt |
|---|---|
| 2019 Crestline Coach CCL150 Type Iii | seat belt |
| 2020 Crestline Coach CCL150 Type I | seat belt |
| 2020 Crestline Coach CCL150 Type I | seat belt |
| 2019 Crestline Coach CCL150 Type I | seat belt |
| 2019 Crestline Coach CCL150 Type I | seat belt |
| 2020 Crestline Coach CCL150 Type Iii | seat belt |
| 2020 Crestline Coach CCL150 Type Iii | seat belt |
| 2021 Crestline Coach CCL150 Type Iii | seat belt |
| 2021 Crestline Coach CCL150 Type Iii | seat belt |
| Units affected | 61 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
If the seat belt anchor crimp is improper, the harness can lose some or all effectiveness, increasing injury risk for that seating position in a crash. A loose retractor mounting bolt or shoulder belt D-ring bolt is a visible warning sign. Keep that seat unused and schedule inspection. Repair will be free at any franchised Crestline Coach dealer once available.
What should I do?
- Check your VIN to confirm your 2019-2021 Crestline Coach CCL150 Type Iii or CCL150 Type I ambulance is included in this recall.
- Contact a franchised Crestline Coach dealer to schedule the free seat belt anchor-point inspection and nut plate repair that fixes defective threaded inserts in the patient-compartment harness.
- Bring the owner letter if you have it. If not, reference recall number 21V003 when you call.
- Avoid using the street-side CPR seating position until the dealer confirms the seat belt anchor points pass inspection or completes the repair.
- Call Crestline Coach customer service at 1-877-344-9990 with questions about the inspection or repair appointment.
What happens at the repair
At the dealer, a Crestline Coach technician inspects both seat belt anchor points in the patient compartment side-facing CPR seating position. If the anchor points pass inspection, no repair is needed. If the inspection finds a defective insert at either anchor point, the dealer replaces the defective insert with a nut plate during the inspection, free of charge. The general reimbursement plan on file covers documented out-of-pocket repairs tied to this seat belt anchor issue. Bring service paperwork or payment documentation to the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| January 8, 2021 | NHTSA published the recall |
|---|---|
| March 1, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 21V003?
Recall 21V003 covers 61 2019-2021 Crestline Coach CCL150 Type Iii and CCL150 Type I ambulances with defective seat belt anchor fastening points in the patient compartment side-facing CPR seating position. The defect can reduce seat belt harness effectiveness in a crash.
What should I do if my 2019-2021 Crestline Coach CCL150 Type Iii or CCL150 Type I is on this recall?
Check your VIN to confirm your specific ambulance is included in recall 21V003. If it is, contact a franchised Crestline Coach dealer to schedule the seat belt anchor inspection. Reference recall number 21V003 when you call. The inspection and required repair are free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. The dealer will inspect both seat belt anchor points and replace defective threaded inserts with nut plates during the inspection free of charge.
What is the safety risk in recall 21V003?
The risk is reduced seat belt protection for the occupant in that side-facing CPR seating position. Improper crimping at the seat belt anchor points can cause partial or complete loss of harness effectiveness, increasing injury risk in a crash.
When did the recall repair start?
The recall began on March 1, 2021. Owners can schedule the inspection now through a franchised Crestline Coach dealer. For help with recall 21V003, call customer service at 1-877-344-9990.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V003000 |
|---|---|
| Crestline Coach customer service | 1-877-344-9990 |
| NHTSA recall # | 21V003 |
| NHTSA recall # (full) | 21V003000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →