Recall 20V801 affects 347 2021 Keystone Cougar recreational trailers for miswired Solar Prep breaker wiring. Repair is free at any franchised Keystone dealer.
Keystone is recalling 347 2021 Cougar recreational trailers equipped with Solar Prep or an off-the-grid OTG Solar Camping Package because Solar Prep wiring by the battery can be connected to the unprotected side of its breaker. If that wiring shorts, the defect increases the risk of fire; Keystone dealers will repair the wiring free of charge.
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What's wrong?
The solar prep circuit on the 2021 Keystone Cougar is wiring that connects the trailer's solar-ready equipment package to the 12VDC electrical system near the battery. The breaker in that area is supposed to sit between the battery feed and the solar prep wiring, so an electrical fault is interrupted before the wire overheats or keeps carrying current.
On affected Cougar trailers, the solar prep wiring was connected to the wrong side of the breaker after Keystone added a 12VDC distribution box. That puts the solar prep wire on the unprotected side of the circuit. If that wire shorts, the breaker is not in the right position to cut power through that circuit.
Keystone identified the warning sign as the short event in the solar prep wiring. That means there is no earlier driver-style symptom, such as a light or gauge message, that tells an owner the circuit is wired incorrectly before the fault happens.
Who's affected?
| 2021 Keystone Cougar | wiring |
|---|---|
| Units affected | 347 |
Not every 2021 Keystone Cougar trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Improperly installed Solar Prep wiring at the breaker leaves the circuit vulnerable during an electrical short, which increases the risk of a fire. Until the repair is done, avoid using the Solar Prep wiring and schedule the inspection soon. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2021 Keystone Cougar is included in this recall.
- Contact a franchised Keystone dealer to schedule the free Solar Prep wiring inspection.
- Ask the dealer to inspect the Solar Prep wiring at the 12VDC breaker near the battery and remount it if needed so the wiring is protected from an electrical short.
- Bring the recall notice if Keystone mailed one, or reference recall number 20V801 when you call.
- Avoid using the Solar Prep or OTG solar package until the dealer confirms the wiring is connected to the protected side of the breaker.
What happens at the repair
At the dealer, a Keystone technician inspects the Solar Prep wiring at the circuit breaker mounted near the battery. If the wiring is not on the protected side of the breaker, the technician remounts it correctly. The inspection and any needed wiring work are free under the recall. Keystone has a manufacturer reimbursement plan on file for eligible prior repairs. Ask Keystone customer service or the dealer what documentation is needed for a reimbursement review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 18, 2020 | NHTSA published the recall |
|---|---|
| January 11, 2021 | Owner notification mailed |
| February 12, 2021 | Dealer notification began |
| February 12, 2021 | Dealer notification ended |
| February 12, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 12, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V801?
Recall 20V801 covers 347 2021 Keystone Cougar recreational trailers equipped with Solar Prep or an OTG Solar Camping Package. The Solar Prep wiring at the 12VDC breakers near the battery was installed on the wrong side of the breaker, increasing fire risk if the wiring shorts. Keystone dealers inspect and remount the wiring for free.
What should I do if my 2021 Keystone Cougar is on this recall?
Check your VIN to confirm your specific trailer is included in recall 20V801. If it is, contact a Keystone dealer to schedule the Solar Prep wiring inspection and repair. Reference recall 20V801 or Keystone recall 21-392 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. Keystone dealers will inspect the Solar Prep wiring at the circuit breaker near the battery and remount the wiring if needed, free of charge.
What is the safety risk?
The risk is fire from an electrical short. If the Solar Prep wiring shorts while connected to the wrong side of the breaker, the breaker protection is bypassed. The dealer repair restores the protected connection path at no cost.
Who should I contact about Keystone recall 21-392?
Contact Keystone customer service at 1-866-425-4369 or call a Keystone dealer service department. Use NHTSA campaign 20V801 and Keystone recall 21-392 so the service desk can identify the Solar Prep wiring inspection and repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V801000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 20V801 |
| NHTSA recall # (full) | 20V801000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →