Recall 20V772 covers 1 2019 Mercedes-Benz Sprinter 2500 vehicle with an improperly installed engine hood. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 1 2019 Sprinter 2500 because the engine hood installation is in question. In a crash, the hood can contact the windshield and enter the passenger compartment, increasing injury risk; Mercedes-Benz dealers will complete the recall repair free of charge.
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What's wrong?
The engine hood on the 2019 Mercedes-Benz Sprinter 2500 is the body panel that covers the engine compartment and locks into place at the front of the van. It must fit the body opening correctly so the latch, hinges, and surrounding panels line up as designed. This recall also involves the LED headlamp horizontal adjustment cover, which protects the headlamp setting mechanism after the lights are aimed.
On the affected Sprinter, the hood was installed outside Mercedes-Benz manufacturing specifications during an early production process that still used manual parts supply at the assembly station. The vehicle also left without the cover for the headlamp horizontal adjustment mechanism. Mercedes-Benz later found that this specific van did not have documentation showing those plant repairs were completed before it entered the market.
There is no warning sign before failure. An owner should not rely on a dashboard light, noise, or visible change to confirm this defect.
Who's affected?
| 2019 Mercedes-Benz Sprinter 2500 | body structure |
|---|---|
| Units affected | 1 |
| Field incidents | NHTSA has logged 1 field incident to date. |
Not every 2019 Mercedes-Benz Sprinter 2500 van is on the list. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
In a crash, the hood can hit the windshield and enter the passenger compartment, increasing injury risk for people inside the vehicle. Schedule the hood replacement soon, and use extra caution until the work is complete. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2019 Mercedes-Benz Sprinter 2500 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free engine-hood replacement that fixes the improper hood installation.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 20V772 when you call.
- Call Mercedes-Benz customer service at 1-877-762-8267 with questions about scheduling or dealer handling.
- Drive carefully until the repair is complete and leave extra following distance.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the engine hood covered by this recall. The replacement parts and labor are free under the recall. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because Daimler Vans says all involved vehicles remain covered under that warranty. Ask the service desk how warranty coverage applies if you have prior hood-related repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 11, 2020 | NHTSA published the recall |
|---|---|
| January 11, 2021 | Dealer notification began |
| January 11, 2021 | Dealer notification ended |
| January 18, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 18, 2021 | Interim owner notification (was planned for this date) |
| February 1, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 20V772?
Recall 20V772 covers 1 2019 Mercedes-Benz Sprinter 2500 van with an engine hood that was not installed properly. In a crash, the hood can contact the windshield and enter the passenger compartment. A Mercedes-Benz dealer will replace the hood for free.
What should I do if my 2019 Mercedes-Benz Sprinter 2500 is on this recall?
Check your VIN to confirm your specific van is included in recall 20V772. If it is, contact a franchised Mercedes-Benz dealer to schedule the engine hood replacement. Reference recall number 20V772 or Mercedes-Benz recall number VS3SCHAUBE when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair the defect at no cost, and Mercedes-Benz will replace the engine hood free of charge at a franchised Mercedes-Benz dealer.
What is the safety risk?
The risk is injury in a crash. If the hood is installed incorrectly, it can contact the windshield and enter the passenger compartment during a collision. The repair path is direct: a Mercedes-Benz dealer replaces the hood for free.
What if I bought this Sprinter 2500 used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your van is included, then call a franchised Mercedes-Benz dealer or Mercedes-Benz customer service at 1-877-762-8267.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V772000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 20V772 |
| NHTSA recall # (full) | 20V772000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →