Recall 20V768 affects 268,655 2002-2006 Honda Cr-V vehicles for a power window switch fire risk. Repair is free at any franchised Honda dealer.
Honda is recalling 268,655 2002-2006 Cr-V vehicles because moisture can enter the driver side power window master switch and make the switch fail or melt. If the switch overheats and smokes, the risk of a fire rises; Honda dealers will repair the switch free of charge.
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What's wrong?
The driver side power window master switch on the 2002-2006 Honda Cr-V is the main control panel for the power windows. It routes electrical power when the driver raises or lowers a window. That switch is supposed to stay sealed so moisture cannot reach the electrical contacts inside.
On affected Cr-V vehicles, moisture can get into the switch housing. A prior recall repair used butyl tape to seal the switch, but that seal was insufficient when the tape was applied poorly. Once the tape separates, water reaches contacts that were meant to stay dry. The switch can fail, overheat, or melt.
There is no warning sign before failure. An owner should treat a hot switch area, a switch that stops working, a burning smell, or visible melting as a serious sign that the switch has already begun to fail.
Who's affected?
Spans five model years, with the same power-window switch assembly tied to the listed visibility and electrical system components.
| 2005 Honda Cr-V | visibility component |
|---|---|
| 2005 Honda Cr-V | electrical system |
| 2004 Honda Cr-V | visibility component |
| 2004 Honda Cr-V | electrical system |
| 2003 Honda Cr-V | visibility component |
| 2003 Honda Cr-V | electrical system |
| 2002 Honda Cr-V | visibility component |
| 2002 Honda Cr-V | electrical system |
| 2006 Honda Cr-V | visibility component |
| 2006 Honda Cr-V | electrical system |
| Units affected | 268,655 |
| Field incidents | NHTSA has logged 204 field incidents to date. |
Not every 2002-2006 Honda Cr-V SUV is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
If the power window master switch fails, it can overheat and smoke, increasing the risk of a fire. If you see smoke from the switch area, stop using the power window controls, move away from the vehicle, and schedule the recall repair soon. Repair is free at any franchised Honda dealer.
What should I do?
- Check your VIN to confirm your 2002-2006 Honda Cr-V is included in this recall.
- Contact a franchised Honda dealer to schedule the free power-window-master-switch replacement and wiring-harness inspection that addresses moisture damage in the driver-side switch.
- Bring the recall notice if Honda mailed one. If not, reference recall number 20V768 when you call.
- Stop using the driver-side power window switch and contact the dealer if the switch smokes, overheats, or shows melting before the repair.
What happens at the repair
At the dealer, a Honda technician replaces the power window master switch and inspects the wiring harness for damage. If the harness is damaged, the technician replaces it too. The replacement parts and labor are free under recall 20V768. Honda's general reimbursement plan covers documented out-of-pocket repairs paid before the recall notice. If you already paid for a related switch or wiring repair, bring repair paperwork and payment documentation when you contact Honda customer service or speak with the dealer service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 10, 2020 | NHTSA published the recall |
|---|---|
| December 11, 2020 | Dealer notification began |
| December 11, 2020 | Dealer notification ended |
| January 18, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 18, 2021 | Interim owner notification (was planned for this date) |
| January 29, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 20V768?
Recall 20V768 covers 268,655 2002-2006 Honda Cr-V vehicles with a driver side power window master switch that can let moisture in, fail, overheat, smoke, or melt, increasing fire risk. Honda dealers will replace the switch and inspect the wiring harness for free.
What should I do if my 2002-2006 Honda Cr-V is on this recall?
Check your VIN to confirm your specific Cr-V is included in recall 20V768. If it is, contact a franchised Honda dealer to schedule the power window master switch replacement and wiring harness inspection. Reference recall number 20V768 or Honda recall number P9D when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Honda's remedy says dealers will replace the power window master switch and inspect the wiring harness for damage free of charge. Any needed harness replacement is covered under the recall.
Is it safe to drive my Honda Cr-V before the repair?
Honda has not issued a no-drive instruction for recall 20V768. The risk is fire from a driver side power window master switch that overheats and smokes after moisture enters it. If you see smoke or a melted switch, park safely and call a Honda dealer.
What if I bought my Honda Cr-V used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. If Honda never mailed you a notice, check your VIN to confirm whether your specific Cr-V is included, then call a franchised Honda dealer with recall number 20V768.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V768000 |
|---|---|
| Honda customer service | 1-888-234-2138 |
| NHTSA recall # | 20V768 |
| NHTSA recall # (full) | 20V768000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →