Recall 20V762 affects 193 2019-2021 Spartan Fire Gladiator and Metrostar vehicles for LCD display lockups. Repair is free at any franchised Spartan Fire dealer.
Spartan Fire is recalling 193 2019-2021 Gladiator and Metrostar emergency vehicles under recall 20V762 because Weldon V-Mux Vista IV LCD displays can lock up or go blank after low-voltage spikes. A blank display can keep crews from immediate access to lighting and HVAC controls, and that delay increases injury risk; Spartan Fire dealers will update the display software free of charge.
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What's wrong?
The Weldon V-Mux Vista IV Standard LCD display in affected 2019-2021 Spartan Fire Gladiator and Metrostar vehicles is the screen used to control emergency vehicle lighting and HVAC functions. It is part of the instrument panel electrical system. When it works correctly, the display stays active so those controls remain available to the operator.
On affected vehicles, electrical behavior during vehicle start up can send a negative low voltage spike outside the display's intended operating range. The display is supposed to restart after that kind of voltage event. These recalled units are more sensitive because a component change led to a design update, and the wiring setup in each vehicle affects how strong the spike is. Instead of restarting cleanly, the LCD can lock up, go blank, or stop functioning.
There is no warning sign before failure. The screen can be working normally before a start up voltage event leaves it blank or nonfunctional. Reported units reset after a power cycle or restart.
Who's affected?
Covers both Gladiator and Metrostar fire trucks across the 2019, 2020, and 2021 model years; all list the instrument panel as the affected component.
| 2019 Spartan Fire Gladiator | instrument panel |
|---|---|
| 2021 Spartan Fire Metrostar | instrument panel |
| 2019 Spartan Fire Metrostar | instrument panel |
| 2020 Spartan Fire Metrostar | instrument panel |
| 2021 Spartan Fire Gladiator | instrument panel |
| 2020 Spartan Fire Gladiator | instrument panel |
| Units affected | 193 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific truck.
What's the safety risk?
A blank LCD screen can keep the operator from reading controls or using buttons until power is reset. During an emergency response, that delay can slow access to functions controlled through the screen and increase the risk of injury. There is no warning sign before the screen goes blank. Repair is free at any franchised Spartan Fire dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Spartan Fire Gladiator or Metrostar vehicle is included in this recall.
- Contact a franchised Spartan Fire dealer to schedule the free LCD display replacement or retrofit remedy that fixes the screen lockup or blank-display failure.
- Bring the recall notice if Spartan Fire mailed one. If not, reference recall number 20V762 when you call.
- Operate the vehicle with extra caution until the repair is complete, since a blank or locked LCD screen can delay emergency lighting and HVAC controls.
- Call Spartan Fire customer service at 1-517-543-6400 with questions about the recall or repair appointment.
What happens at the repair
At the dealer, a Spartan Fire technician replaces the affected Weldon V-Mux Vista IV Standard LCD display unit or applies the retrofit remedy for the display controls. The recall work is free, including covered parts and labor. If you already paid out of pocket for a related display repair before the recall notice, Spartan Fire's reimbursement plan can cover documented expenses. Contact Spartan Fire customer service with your repair paperwork and ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 10, 2020 | NHTSA published the recall |
|---|---|
| December 18, 2020 | Dealer notification began |
| December 23, 2020 | Owner notification mailed |
| January 8, 2021 | Dealer notification ended |
| January 11, 2021 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V762?
Recall 20V762 covers 193 2019-2021 Spartan Fire Gladiator and Metrostar vehicles with Weldon V-Mux Vista IV Standard LCD displays. Low voltage spikes can make the display lock up or go blank, limiting access to emergency lighting and HVAC controls. Dealers will replace the unit or apply a retrofit remedy for free.
What should I do if my 2019-2021 Spartan Fire Gladiator or Metrostar is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V762. If it is, contact a franchised Spartan Fire dealer to schedule the LCD display replacement or retrofit remedy. Reference recall number 20V762 when you call. Spartan Fire customer service is 1-517-543-6400.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Spartan Fire dealers will replace the affected display unit or apply the retrofit remedy free of charge.
What is the safety risk?
A blank or locked LCD display can block immediate access to controls run through that screen, including emergency vehicle lighting and HVAC functions. For emergency personnel, that loss of access can delay emergency operations and increase the risk of injury.
When did the Spartan Fire recall repair begin?
The recall repair began December 23, 2020. Spartan Fire owners with included VINs can contact a franchised dealer for the free display replacement or retrofit remedy and use recall number 20V762 when scheduling service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V762000 |
|---|---|
| Spartan Fire customer service | 1-517-543-6400 |
| NHTSA recall # | 20V762 |
| NHTSA recall # (full) | 20V762000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →