Recall 20V756 covers 9 2019 Freightliner Sprinter vans with inaccurate or incomplete operator's manuals. Repair is free at any franchised Freightliner dealer.
Freightliner is recalling 9 2019 Sprinter 4500, Sprinter 3500, Sprinter 1500, Sprinter 2500, and Sprinter (VS30) vans because the printed and digital owner's manuals contain inaccurate or incomplete information. If an owner follows the wrong instructions, vehicle operation can be improper and the risk of a crash or injury increases; Freightliner dealers will provide the corrected manual free of charge.
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What's wrong?
The operator's manual for a 2019 Freightliner Sprinter is the driver's reference for controls, warning messages, safety information, and basic operating procedures. On these vans, the manual exists in printed form and as a digital manual inside the vehicle's control unit. Both versions need to match the final production version for the van.
The problem is that some Sprinter vans left production with a non-final manual. Freightliner used that version as an interim measure while the next generation Sprinter was being prepared, then the final manual was supposed to replace it. For these vehicles, that replacement was not confirmed, so the owner has instructions that are inaccurate or incomplete.
An owner has one clear warning sign to check. The printed operator's manual is marked "For internal use only," which shows it is not the standard owner manual.
Who's affected?
Covers 5 Sprinter model designations, all tied to the same operator's manual.
| 2019 Freightliner Sprinter 4500 | vehicle equipment |
|---|---|
| 2019 Freightliner Sprinter 3500 | vehicle equipment |
| 2019 Freightliner Sprinter 1500 | vehicle equipment |
| 2019 Mercedes-Benz Sprinter 2500 | vehicle equipment |
| 2019 Mercedes-Benz Sprinter 1500 | vehicle equipment |
| 2019 Freightliner Sprinter 2500 | vehicle equipment |
| 2019 Freightliner Sprinter (VS30) | vehicle equipment |
| 2019 Mercedes-Benz Sprinter (VS30) | vehicle equipment |
| 2019 Mercedes-Benz Sprinter 3500 | vehicle equipment |
| 2019 Mercedes-Benz Sprinter 4500 | vehicle equipment |
| Units affected | 9 |
| Field incidents | NHTSA has logged 9 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
An inaccurate or incomplete owner's manual can give the wrong instructions for vehicle functions and safety information. That raises the risk of improper operation, a crash, or injury. If the printed manual says "For internal use only," treat it as a sign to have the manual and digital version corrected. Repair is free at any franchised Freightliner dealer.
What should I do?
- Check your VIN to confirm your 2019 Freightliner Sprinter 4500, Sprinter 3500, Sprinter 1500, Sprinter 2500, or Sprinter (VS30) is included in this recall.
- Contact a franchised Freightliner dealer to schedule the free printed-manual replacement and digital-manual software update that corrects the inaccurate or incomplete owner's manual.
- Bring the recall notice if you have it, and reference recall number 20V756 when you call.
- Use caution when relying on the current owner's manual until the dealer updates it. Confirm vehicle functions with the dealer if an instruction is unclear.
- Call Freightliner customer service at 1-877-762-8267 with questions about the recall or repair appointment.
What happens at the repair
At the dealer, a Freightliner technician replaces the printed operator's manual with the latest version and updates the software for the digital operator's manual. The recall work is free. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, since all involved vehicles remain covered under that warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 8, 2020 | NHTSA published the recall |
|---|---|
| January 11, 2021 | Dealer notification began |
| January 11, 2021 | Dealer notification ended |
| January 18, 2021 | Interim owner notification (was planned for this date) |
| March 17, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 20V756?
Recall 20V756 covers 9 2019 Freightliner Sprinter vans with printed and digital operator's manuals that contain inaccurate or incomplete information. The defect involves instructions for vehicle functions and safety information, increasing crash or injury risk when a driver relies on the wrong guidance.
What should I do if my 2019 Freightliner Sprinter is on this recall?
Check your VIN to confirm your specific van is included in recall 20V756. If it is, contact a franchised Freightliner dealer to schedule the operator's manual replacement and digital manual software update. Reference recall number 20V756 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost. Freightliner dealers will replace the printed operator's manual with the latest version and update the digital manual software free of charge.
Is it safe to drive with this recall open?
This recall is about incorrect or incomplete operator's manual information, not a stated do-not-drive order. The safety concern is that wrong instructions for vehicle functions or safety details can lead to improper operation. Confirm your VIN, then arrange the free manual replacement and software update.
When did Freightliner notify owners about recall 20V756?
Freightliner sent an interim owner notice on January 22, 2021, and the recall began on March 17, 2021. If you bought the van later or never received a letter, use the VIN check and reference recall 20V756 with the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V756000 |
|---|---|
| Freightliner customer service | 1-877-762-8267 |
| NHTSA recall # | 20V756 |
| NHTSA recall # (full) | 20V756000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →