Recall 20V755 affects 2,708 2011-2014 INFINITI M56, Q70, M35 Hybrid, and Q70 Hybrid vehicles for driveshaft failure. Repair is free at any franchised INFINITI dealer.
INFINITI is recalling 2,708 2011-2014 M56, Q70, M35 Hybrid, and Q70 Hybrid vehicles because the driveshaft can break. A broken driveshaft can cause loss of propulsion or disable the parking brake, raising crash, rollaway, and injury risk; INFINITI dealers will complete the repair free of charge.
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What's wrong?
The propeller shaft, often called the driveshaft, carries engine power from the transmission to the rear wheels. On the included 2011-2014 INFINITI M56, Q70, M35 Hybrid, and Q70 Hybrid 2WD vehicles with a hybrid or VK56 powertrain, that shaft is part of the driveline. Its job is to spin smoothly while handling the load created when the vehicle accelerates.
On affected vehicles, the propeller shaft design does not have enough fatigue strength. That means repeated stress can weaken the shaft over time, especially during hard acceleration from low speed. If the shaft breaks, power no longer transfers normally through the driveline, and broken driveline parts can create control problems tied to the failure.
There is no warning sign before failure. Nissan's filing says there is no preceding warning, so an owner should not count on noise, vibration, or a dashboard light before the shaft breaks.
Who's affected?
Spans four INFINITI model lines across the 2011-2014 model years, all tied to the same driveline propeller shaft.
| 2013 INFINITI M56 | driveline |
|---|---|
| 2011 INFINITI M56 | driveline |
| 2012 INFINITI M56 | driveline |
| 2014 INFINITI Q70 | driveline |
| 2013 INFINITI M35 Hybrid | driveline |
| 2012 INFINITI M35 Hybrid | driveline |
| 2014 INFINITI Q70 Hybrid | driveline |
| Units affected | 2,708 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific sedan is included.
What's the safety risk?
A broken driveshaft can cut propulsion and increase crash risk. It can also disable the parking brake, which increases rollaway and injury risk. There is no warning sign before failure, so use extra caution and schedule the repair soon if your VIN is included. Repair is free at any franchised INFINITI dealer.
What should I do?
- Check your VIN to confirm your 2011 to 2014 INFINITI M56, Q70, M35 Hybrid, or Q70 Hybrid is included in this recall.
- Contact a franchised INFINITI dealer to schedule the free driveshaft replacement that fixes the break-prone driveshaft.
- Bring the recall notice if INFINITI mailed one. If not, reference recall number 20V755 when you call.
- Avoid relying on the parking brake alone until the repair is complete; choose level parking and use normal parking precautions.
What happens at the repair
At the dealer, an INFINITI technician replaces the driveshaft covered by the recall. The replacement part and labor are free. Because these vehicles are no longer under warranty, INFINITI's owner notice includes reimbursement instructions for owners who paid for a related driveshaft repair before the recall notice. Bring invoices, receipts, and proof of payment to the service desk, or contact INFINITI customer service, to ask for review under that reimbursement plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 7, 2020 | NHTSA published the recall |
|---|---|
| December 8, 2020 | Dealer notification began |
| December 8, 2020 | Dealer notification ended |
| January 29, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 29, 2021 | Interim owner notification (was planned for this date) |
| February 5, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 20V755?
Recall 20V755 covers 2,708 certain 2011-2014 INFINITI M56, Q70, M35 Hybrid, and Q70 Hybrid vehicles with 2WD and a hybrid or VK56 powertrain. The driveshaft can break. INFINITI dealers will replace the driveshaft for free.
What should I do if my 2011-2014 INFINITI M56, Q70, M35 Hybrid, or Q70 Hybrid is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V755. If it is, contact a franchised INFINITI dealer to schedule the driveshaft replacement. Reference recall number 20V755 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and INFINITI's remedy says dealers will replace the driveshaft free of charge. The recall repair is available through a franchised INFINITI dealer.
What is the safety risk in recall 20V755?
The safety risk is loss of propulsion or rollaway after the driveshaft breaks. A broken driveshaft can stop the vehicle from moving under power, increasing crash risk, or disable the parking brake, increasing rollaway and injury risk. The dealer repair is the free driveshaft replacement.
What if I bought my INFINITI used?
The free repair still applies. Federal recall law requires the manufacturer to honor the recall regardless of ownership history. Check your VIN to confirm whether your specific M56, Q70, M35 Hybrid, or Q70 Hybrid is included, then call a franchised INFINITI dealer with recall number 20V755.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V755000 |
|---|---|
| INFINITI customer service | 1-800-662-6200 |
| NHTSA recall # | 20V755 |
| NHTSA recall # (full) | 20V755000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →