Recall 20V738 covers 95 2020-2021 Triple E Unity motorhomes with a missing cooktop heat shield. Repair is free at any franchised Triple E dealer.
Triple E is recalling 95 2020-2021 Unity motorhomes because the galley overhead cabinet assembly is missing a heat shield over the cooktop. Heat from the cooktop can reach the underside of the upper galley cabinet, which raises the risk of fire and bodily injury; Triple E dealers will complete the repair free of charge.
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What's wrong?
The stainless heat shield in the 2020-2021 Triple E Unity motorhome is a 22 gauge panel that sits above the cooktop. Its job is to block cooking heat from reaching the underside of the galley overhead cabinet. With the shield in place and enough clearance above the burner, the cabinet stays separated from normal cooktop heat.
On affected Unity motorhomes, the galley overhead cabinet assembly was built without that heat shield. A design change added an open shelf under the cabinet, but the drawing did not account for the reduced space above the Dometic cooktop. The cooktop manual calls for 762mm of clearance, while the affected cabinet has 690mm, leaving the cabinet too close to the heat source.
Owners can notice the underside of the upper galley cabinet becoming very hot to the touch. That heat is the warning sign that the cabinet area is being exposed to more cooktop heat than the design allows.
Who's affected?
Covers the 2020 and 2021 Unity model years, both tied to the same oven/stove/cooktop heat shield.
| 2021 Triple E Unity | Oven/stove/cooktop |
|---|---|
| 2020 Triple E Unity | Oven/stove/cooktop |
| Units affected | 95 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
Heat from the cooktop can radiate into the underside of the upper galley cabinet, increasing the risk of fire and bodily injury. If that cabinet surface feels very hot, stop using the cooktop and schedule the dealer repair soon. Repair is free at any franchised Triple E dealer.
What should I do?
- Check your VIN to confirm your 2020-2021 Triple E Unity is included in this recall.
- Contact a franchised Triple E dealer to schedule the free repair kit installation that adds the missing heat shield over the cooktop.
- Bring the recall notice if Triple E mailed one. If not, reference recall number 20V738 when you call.
- Keep the cooktop off until the heat-shield repair is complete.
- Call Triple E customer service at 1-877-992-9906 with questions about scheduling or parts.
What happens at the repair
At the dealer or RV service center, a Triple E technician installs the repair kit for the galley overhead cabinet assembly. The kit adds the missing stainless steel heat shield above the cooktop, with steel shims and pan head screws used to secure the repair. Parts and labor are covered under the recall. If you already paid for this repair before the owner notice, Triple E will reimburse the owner or pay the servicing center directly. Keep the repair invoice or service paperwork and contact Triple E customer service for the claim path.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 25, 2020 | NHTSA published the recall |
|---|---|
| December 7, 2020 | Dealer notification began |
| December 7, 2020 | Interim owner notification (was planned for this date) |
| December 11, 2020 | Dealer notification ended |
| January 6, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 20V738?
Recall 20V738 covers 95 2020-2021 Triple E Unity U24RL motorhomes with a missing heat shield above the cooktop. Heat from the cooktop can radiate into the underside of the upper galley cabinet, increasing fire and bodily injury risk. Triple E dealers install a repair kit for free.
What should I do if my 2020-2021 Triple E Unity is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 20V738. If it is, contact a franchised Triple E dealer to schedule the repair kit installation. Reference Triple E recall number CA#9845-1 or campaign 20V738 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost to owners. For recall 20V738, Triple E dealers install the cooktop heat-shield repair kit free of charge.
What is the safety risk?
The safety risk is fire and bodily injury. The missing heat shield lets cooktop heat radiate toward the underside of the upper galley cabinet. Until the repair kit is installed, use caution around the galley cooktop and schedule the free dealer repair.
What if I bought my Triple E Unity used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Unity is included, then call a Triple E dealer or Triple E customer service at 1-877-992-9906.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V738000 |
|---|---|
| Triple E customer service | 1-877-992-9906 |
| NHTSA recall # | 20V738 |
| NHTSA recall # (full) | 20V738000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →