Recall 20V724 covers 10,835 2018 Volkswagen Tiguan vehicles for front seat belt webbing that can tear. Repair is free at franchised Volkswagen dealers.
Volkswagen is recalling 10,835 2018 Tiguan vehicles under recall 20V724 because the webbing in one or both front seat belts can tear in a crash. If that happens, the belt can fail to adequately restrain the seat occupant, increasing injury risk, and Volkswagen dealers will complete the repair free of charge.
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What's wrong?
The front seat belt webbing in the 2018 Volkswagen Tiguan is the woven strap that crosses the passenger's lap and chest. In a crash, the belt locks and spreads force across the body so the occupant stays positioned in the seat. The webbing has to stay intact while the belt is under heavy crash load.
In NHTSA campaign 20V724, the issue is that the front seat belt webbing can tear during a crash. Volkswagen did not identify a final root cause. The concern is tied to seat belt assemblies from the same production lot as the belts that ruptured in 2 NHTSA NCAP tests, so Volkswagen recalled vehicles built with belts from that lot.
There is no warning sign before failure. The belt can look and feel normal before a crash, so an owner will not have a dashboard light, sound, or change in belt operation to rely on.
Who's affected?
| 2018 Volkswagen Tiguan | seat belt |
|---|---|
| Units affected | 10,835 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
Not every 2018 Volkswagen Tiguan SUV is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A torn front seat belt can leave the seat occupant without proper restraint in a crash, increasing the risk of injury. There is no warning sign to rely on, so confirm the recall by VIN and schedule the inspection soon. Repair is free at any franchised Volkswagen dealer.
What should I do?
- Check your VIN to confirm your 2018 Volkswagen Tiguan is included in this recall.
- Contact a franchised Volkswagen dealer to schedule the free front seat belt inspection and replacement that addresses webbing that can tear in a crash.
- Bring any Volkswagen recall notice you received. If you do not have it, reference recall number 20V724 and Volkswagen recall 69BH when you call.
- Limit front-seat use until the dealer confirms the seat belts pass inspection or completes the free replacement.
What happens at the repair
At the dealer, a Volkswagen technician inspects the front seat belts and replaces any belt that does not pass inspection. The recall repair is available now, and the inspection, replacement parts, and labor are free. This work addresses the front seat belt webbing concern on the 2018 Tiguan covered by recall 20V724. Volkswagen states that it will not offer reimbursement for this campaign, so prior out-of-pocket repairs are not handled through a recall reimbursement plan.
| Reimbursement | No separate reimbursement |
|---|
Timeline
| November 20, 2020 | NHTSA published the recall |
|---|---|
| January 19, 2021 | Dealer notification began |
| January 19, 2021 | Dealer notification ended |
| January 19, 2021 | Interim owner notification (was planned for this date) |
| April 13, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 20V724?
Recall 20V724 covers 10,835 2018 Volkswagen Tiguan vehicles with front seat belt webbing that can tear during a crash. A torn belt does not adequately restrain the front occupant, increasing injury risk. Volkswagen dealers will inspect the front seat belts and replace them as needed for free.
What should I do if my 2018 Volkswagen Tiguan is on this recall?
Check your VIN to confirm your specific Tiguan is included in recall 20V724. If it is, contact a franchised Volkswagen dealer to schedule the front seat belt inspection. Reference recall number 20V724 or Volkswagen recall number 69BH when you call. The repair is free.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair safety defects at no cost, and Volkswagen will inspect the front seat belts and replace them as needed free of charge at any franchised Volkswagen dealer.
Is it safe to drive my 2018 Volkswagen Tiguan before the seat belt recall repair?
Recall 20V724 does not carry a do-not-drive instruction. The risk is specific: in a crash, one or both front seat belt webbings can tear and fail to restrain the occupant properly. Confirm your VIN, then schedule the free dealer inspection and replacement as needed.
What if I bought my Volkswagen Tiguan used?
The free repair still applies. Federal recall law requires Volkswagen to honor the recall regardless of ownership history. If you never received the April 13, 2021 recall notice, check your VIN, then call a franchised Volkswagen dealer with recall number 20V724 or 69BH.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V724000 |
|---|---|
| Volkswagen customer service | 1-800-893-5298 |
| NHTSA recall # | 20V724 |
| NHTSA recall # (full) | 20V724000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →